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The role of the Strategic Program Delivery and Operations Manager is pivotal in guiding and innovating cloud operations while spearheading the transformation through Oracle Cloud ERP and other project implementations within the Enterprise Finance and Supply Chain sectors. This position seeks a forward-thinking leader who can merge technological expertise with strategic business insights to enhance operational excellence and drive transformative results. The ideal candidate will have a profound understanding of cloud services and ERP systems, showcasing the ability to manage complex transformation projects with a focus on delivering value, improving operational efficiency, and achieving strategic business objectives. This role requires a leader skilled in fostering collaboration, inspiring innovation, and nurturing a culture that emphasizes purposeful execution, teamwork, and a customer-centric approach. Through strategic guidance and impactful leadership, this manager will significantly influence the future of the organization’s cloud and ERP environment, ensuring alignment with overarching business goals and promoting sustainable growth and competitive advantage.

• Oversee management functions, including hiring and termination decisions, coaching and development, performance management, and staff productivity.
• Plan, organize, staff, direct, and manage daily departmental operations; develop and implement necessary policies and programs; may hold budgetary responsibilities.
• Lead the strategic planning and execution of systems across Finance and other departments, ensuring operational excellence and alignment with business priorities by managing the organization’s portfolio of technology and non-technology initiatives from inception to execution.
• Establish and report on qualitative and quantitative metrics to assess project status and success.
• Oversee all aspects of the cloud operations process lifecycle, including strategy, planning, and governance, while managing change control activities.
• Drive operational excellence by identifying and implementing continuous improvement initiatives, best practices, and procedures across all operational areas.
• Define key performance indicators (KPIs), metrics, and service level agreements (SLAs) to evaluate and monitor performance, costs, and support baselines.
• Promote continuous improvement initiatives for tools and processes to facilitate the expansion of cloud services and customer base.
• Perform additional duties as assigned or requested.

• Required: Minimum of 3 years in a management or leadership role.
• Required: At least 6 years of experience in project management.
• Preferred: 5 years of experience in consulting, technology services, cloud operations, or a related field.

• Proven ability to drive transformational change, lead teams, develop talent, and build strong relationships.
• Exceptional customer focus, results-driven mindset, strategic thinking, advocacy for change, and commitment to continuous improvement.
• Strong analytical and problem-solving capabilities.
• Excellent leadership and interpersonal skills.

• Required: Bachelor’s degree or equivalent experience and/or education as determined by the organization in lieu of a bachelor’s degree.
• Preferred: Master’s degree.

• Required: Project Management Professional (PMP).
• Preferred: Information Technology Infrastructure Library (ITIL), Lean Six Sigma.

No additional languages required.

0% - 25% travel may be necessary.

• Office-based or remote work options available.
• Occasional teaching or training of others.
• Rarely required to travel between various work sites.
• Not primarily focused on sales activities.
• No physical work site required.

• Constantly lifting up to 10 pounds.
• Occasionally lifting between 10 to 25 pounds.
• Rarely lifting between 25 to 50 pounds.

This job description is intended to outline the general nature and essential duties and responsibilities associated with this position. It may not encompass all tasks, responsibilities, and qualifications required for employees in this role.

This position adheres to ethical and legal standards as outlined in the code of business conduct and organizational policies. Employees may have access to confidential information that must be safeguarded at all times. Compliance with the Health Insurance Portability Accountability Act (HIPAA) and all data security guidelines is mandatory.

Pay Range: Minimum: $118,400.00 | Maximum: $196,800.00

Base salary is influenced by various factors, including qualifications, experience, expected contributions, and market considerations. The displayed salary range does not account for geographic differentials that may apply based on specific locations.

Our organization is committed to preventing discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, as well as any category protected by applicable laws.

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