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Remote Transcript Evaluator Jobs in Chicago, IL (NOW HIRING)

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Remote Transcript Evaluator information

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$30.4K

$67.4K

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How much do remote transcript evaluator jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote transcript evaluator in Chicago, IL is $67,445.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,800.00 and $81,900.00 per year, depending on experience, location, and employer.

What is a remote transcript evaluator?

A Remote Transcript Evaluator reviews and assesses academic transcripts to determine course equivalencies, eligibility for programs, or credential validation. They work for educational institutions, credential evaluation agencies, or employers, ensuring that academic records meet specific standards. This role requires knowledge of different education systems, attention to detail, and proficiency in evaluation tools. Since the job is remote, evaluators use digital platforms to access and analyze transcripts.

What are the typical daily tasks and responsibilities for a remote transcript evaluator?

A Remote Transcript Evaluator is responsible for reviewing and assessing academic transcripts from various educational systems to determine equivalency or eligibility for academic programs or employment. Daily tasks often include analyzing academic records, inputting data into evaluation systems, preparing detailed evaluation reports, and communicating with clients or institutions to clarify requirements. You will usually work independently but may collaborate virtually with team members or subject matter experts for complex cases. Staying organized and maintaining confidentiality are essential, as the work involves sensitive and sometimes time-sensitive information.

What are the key skills and qualifications needed to thrive in the remote transcript evaluator position?

To thrive as a Remote Transcript Evaluator, you need strong analytical abilities, attention to detail, and knowledge of academic credential assessment, often supported by a relevant bachelor's degree. Familiarity with evaluation software platforms, international grading systems, and possibly certification from organizations like NACES or AICE is highly beneficial. Excellent written communication, time management, and adaptability to remote collaboration distinguish top performers in this role. These skills ensure evaluations are accurate, timely, and meet the diverse requirements of educational institutions and employers.

What are the most commonly searched types of Transcript Evaluator jobs in Chicago, IL?

The most popular types of Transcript Evaluator jobs in Chicago, IL are:

What are popular job titles related to Remote Transcript Evaluator jobs in Chicago, IL?

For Remote Transcript Evaluator jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Remote Transcript Evaluator jobs in Chicago, IL look for?

The top searched job categories for Remote Transcript Evaluator jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Remote Transcript Evaluator jobs?

Cities near Chicago, IL with the most Remote Transcript Evaluator job openings:

Infographic showing various Remote Transcript Evaluator job openings in Chicago, IL as of August 2026, with employment types broken down into 64% Full Time, 26% Part Time, 5% Temporary, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $67,445 per year, or $32.4 per hour.

Health & Benefits - AI Bot Optimization Specialist (Remote)

Inspira Financial

Oak Brook, IL • On-site, Remote

Full-time

Re-posted 3 hours ago


Key responsibilities

  • Own day-to-day performance monitoring, testing, and refinement of Inspira AI bot, including targeting resolution rate, deflection, and CSAT goals.

  • Conduct weekly review of conversation transcripts, escalations, and handoffs to identify knowledge gaps and breakdowns in bot understanding.

  • Design and execute structured test scenarios, including regression and A/B testing of flows and prompts, before and after knowledge base or configuration changes.


Inspira Financial rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz


Job description

The AI Bot Optimization Specialist owns the ongoing performance, testing, and refinement of Inspira's virtual agent experience. This role analyzes conversation-level and aggregate performance data, runs structured tests ahead of and following changes, and tunes the AI Bot configuration and conversational flows to improve resolution rate, deflection, and customer satisfaction. The Bot Optimization Specialist works in close partnership with the Content Specialist(s), translating performance data into prioritized content and configuration fixes, and shares accountability for the digital experience's overall self-service effectiveness.
  • Own day-to-day performance monitoring, testing, and refinement of Inspira AI bot, including, but not limited to, Fin Voice where applicable, targeting resolution rate, deflection, and CSAT goals.
  • Conduct weekly review of conversation transcripts, escalations, and handoffs to identify knowledge gaps, mis-routed intents, and breakdowns in bot understanding.
  • Design and execute structured test scenarios, including regression and A/B testing of flows and prompts, prior to and following knowledge base or configuration changes.
  • Tune AI bot's retrieval configuration, intents, and conversational flows based on performance data and testing outcomes.
  • Partner with the Content Specialist to translate identified knowledge gaps into prioritized content tickets, and validate that published fixes resolve the underlying issue.
  • Monitor and test configuration changes affecting AI bot's suggestions for human agents.
  • Maintain a bot performance dashboard covering resolution rate, deflection rate, CSAT, and escalation volume, reporting trends to leadership on a monthly cadence.
  • Lead root-cause analysis for significant bot performance dips or recurring failure patterns, driving remediation with the Content Specialist and platform/IT support as needed.
  • Monitor AI Insights, including CX Score, Topics Explorer, and Trends reports, to identify emerging customer topics not yet covered by the bot.
  • Make light, time-sensitive content corrections directly, such as typo fixes or quick clarifications, to resolve an active bot failure, coordinating promptly with the Content Specialist to formalize the change.
  • Support new bot use case rollouts, including test plan development and go-live monitoring for new flows or digital agent capabilities.
  • Stay current on AI platform updates and features, evaluating applicability to Inspira's use case.
  • Perform other duties as assigned.

Education & Experience:
  • 2+ years of experience in conversational AI or chatbot optimization, digital customer experience analytics, or CX systems administration; experience with Intercom Fin or a comparable AI virtual agent platform strongly preferred.
  • Experience with contact center or digital CX performance metrics, including resolution rate, deflection rate, CSAT, and NPS, required.
  • Familiarity with prompt engineering, RAG-based retrieval systems, or conversational flow design preferred.
  • Experience with A/B testing, structured QA, or data-driven experimentation in a customer-facing digital tool preferred.
  • Bachelor's degree in Business, CX, Data Analytics, Computer Science, or a related field preferred; equivalent experience considered.

Skills & Abilities:
  • Strong analytical skills; able to interpret conversation-level and aggregate performance data to identify patterns and root causes.
  • Detail-oriented and methodical approach to testing; able to design and execute structured test plans before deploying changes into a live customer-facing environment.
  • Working understanding of how knowledge base content quality drives bot performance; able to translate bot failures into clear, actionable content or configuration requests.
  • Comfortable partnering across content, platform administration, and compliance functions to resolve performance issues.
  • Effective communicator; able to present bot performance trends and recommendations to non-technical leadership audiences.
  • Comfortable operating in a fast-paced, iterative environment with frequent testing cycles and evolving platform capabilities.
  • Demonstrates the highest degree of honesty, integrity, and ethical conduct in all professional activities.

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