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Remote Ticket Support Jobs in Mobile, AL (NOW HIRING)

Remote Ticket Support information

See Mobile, AL salary details

$12

$24

$41

How much do remote ticket support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote ticket support in Mobile, AL is $24.84, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $28.12 per hour, depending on experience, location, and employer.

What are the main challenges faced by remote ticket support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is a remote ticket support?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a remote ticket support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

What are popular job titles related to Remote Ticket Support jobs in Mobile, AL? For Remote Ticket Support jobs in Mobile, AL, the most frequently searched job titles are:
What job categories do people searching Remote Ticket Support jobs in Mobile, AL look for? The top searched job categories for Remote Ticket Support jobs in Mobile, AL are:
What cities near Mobile, AL are hiring for Remote Ticket Support jobs? Cities near Mobile, AL with the most Remote Ticket Support job openings:

Commercial Portfolio Manager III - Equipment Finance

Huntington

Mobile, AL • On-site, Remote

$83K - $208K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 15 days ago


Job description

Description

This position is available to be filled at any Huntington Bank Corporate office location. 

The Commercial Portfolio Manager III – Equipment Finance serves as a senior-level credit professional responsible for underwriting and managing large, complex credit relationships. This role demonstrates advanced credit expertise, exercises independent judgment in evaluating credit risk, and serves as a trusted resource to peers, relationship managers, and credit leadership. In addition to underwriting responsibilities, the Commercial Portfolio Manager III provides guidance and mentorship to junior team members, assists with process improvement initiatives, and contributes to the overall quality and consistency of credit decisioning across the portfolio while adhering to all regulatory and compliance guidelines. A critical component of this role is early identification of emerging credit problems and industry trends.   

Duties and Responsibilities:

  • Independently underwrite complex large-ticket equipment finance lease / loan facilities.
  • Perform comprehensive analysis of borrower financial statements, cash flow generation, leverage, liquidity, collateral coverage, and repayment capacity.
  • Assess qualitative and quantitative risk factors, including industry dynamics, competitive positioning, management strength, customer concentration, and operational performance.
  • Prepare and present detailed credit recommendations and underwriting memoranda for approval authorities.
  • Serve as the primary credit resource for complex, high-exposure, or specialized transactions requiring advanced analytical expertise.
  • Evaluate transaction structure, collateral position, guarantor support, and other risk mitigants to ensure alignment with Huntington’s risk appetite.
  • Recommend risk ratings and monitor relationships for material changes in financial condition, collateral position, or overall credit profile.
  • Partner closely with assigned Relationship Managers, Sales personnel, Credit Officers, Legal, Operations, and other stakeholders to facilitate sound credit decisions while supporting business objectives.
  • Provide thoughtful challenge to transaction assumptions and identify emerging risks that may impact credit quality.
  • Mentor and provide technical guidance to Credit Analysts, Portfolio Managers, and Senior Portfolio Managers, including review of analyses, coaching, and knowledge sharing.
  • Assist management with training, onboarding, and development of less experienced team members.
  • Serve as a subject matter expert for underwriting policy, financial analysis, industry research, and credit structuring matters.
  • Support special projects, strategic initiatives, portfolio reviews, regulatory examinations, and internal audit requests.
  • Identify opportunities to improve underwriting efficiency, consistency, and risk management practices.
  • Act as a resource for escalated credit matters and assist management in evaluating complex risk scenarios and exception requests.
  • Maintain a high level of awareness regarding economic conditions, industry developments, regulatory changes, and emerging credit risks.
  • Performs other duties as assigned.

Required Qualifications:

  • Bachelor's Degree in Accounting, Finance, or related field.
  • 7+ years of experience in commercial credit analysis.

Preferred Qualifications:

  • Previous equipment finance underwriting experience.
  • Strong interpersonal skills and solid written/verbal communication.
  • Ability to prioritize workflow and multi-task in a fast-paced environment.
  • Sound judgment and the ability to balance risk management objectives with business considerations.
  • CLFP designation.

#LI-DK1

#CML


Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds:  in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

$83,700 - $208,000 Annual Salary

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). 

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters:  Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.  All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.