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Remote Text Messaging Jobs in Florida (NOW HIRING)

Jobot

Senior Audit Manager (Remote)

Tampa, FL · On-site +1

$150K - $200K/yr

Senior Audit Manager (Remote) / $$$ / Rapidly Growing firm and Audit Practice / GAAP and GAAS This ... Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for ...

Steer

Enterprise Customer Success Manager

Miami, FL · Remote

... text messaging, email automation, direct mail integration, reputation management, appointment ... We Offer * 100% remote work environment * Medical, Dental, and Vision insurance within 30 days (100 ...

Steer

Strategic Customer Success Manager

Miami, FL · Remote

... text messaging, email automation, direct mail integration, reputation management, appointment ... We Offer * 100% remote work environment * Medical, Dental, and Vision insurance within 30 days (100 ...

Félix

Data Analyst, Fraud

Miami, FL · On-site +1

... sending a text message. We leverage cutting‑edge technology such as AI, blockchain, and ... Remote work environment (with office locations in Miami and Mexico City; hybrid model available for ...

Kemper

SIU Expert Investigator

Miami, FL · On-site +1

$70K - $117K/yr

Location(s) Miami, Florida, Remote-FL Details Position Summary: The SIUInvestigator III is ... text or email. Additionally, Kemper does not use external messaging applications like WireApp or ...

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All JobsText Messaging JobsRemote Text Messaging JobsRemote Text Messaging Jobs in Florida

Remote Text Messaging information

What are the key skills and qualifications needed to thrive as a Remote Text Messaging Specialist, and why are they important?

To thrive as a Remote Text Messaging Specialist, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with CRM platforms, chat support software, and messaging tools like Zendesk or LiveChat is typically required. Strong attention to detail, time management, and customer empathy set top performers apart in this role. These skills ensure effective, timely, and empathetic support for clients or customers, which is crucial for satisfaction and retention in a remote work environment.

What are some common challenges faced by remote text messaging specialists, and how can they be managed effectively?

Remote text messaging specialists often encounter challenges such as maintaining clear communication without face-to-face interaction, managing high message volumes, and ensuring timely responses across different time zones. To manage these challenges, it's helpful to use organization tools, set clear boundaries for work hours, and actively collaborate with team members through scheduled check-ins. Building strong written communication skills and staying updated on best practices can also enhance both efficiency and job satisfaction.

What is a remote text messaging job?

A remote text messaging job involves communicating with customers, clients, or users through text messages, typically from the comfort of your own home. These jobs can include roles like customer support, sales, marketing, or chat moderation, where you respond to inquiries, provide information, or assist with issues using a messaging platform. Remote text messaging jobs require good written communication skills, quick typing, and the ability to multitask. They are popular for those seeking flexible, work-from-home opportunities.

What is the difference between Remote Text Messaging vs Remote Customer Support Representative?

AspectRemote Text MessagingRemote Customer Support Representative
Primary RoleSending and managing text messages for communication and marketingAssisting customers via various channels, including chat, email, and phone
Required SkillsExcellent written communication, familiarity with messaging platformsStrong communication, problem-solving, multi-channel support skills
Work EnvironmentPrimarily digital, focused on messaging platformsRemote, multi-channel customer service environment
CertificationsNone typically required, but communication or marketing certifications helpCustomer service or support certifications beneficial

Remote Text Messaging focuses on managing and executing text-based communication campaigns, while Remote Customer Support Representatives handle customer inquiries across multiple channels. Both roles require strong communication skills, but their daily tasks and tools differ significantly.

What are popular job titles related to Remote Text Messaging jobs in Florida? For Remote Text Messaging jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Text Messaging jobs in Florida look for? The top searched job categories for Remote Text Messaging jobs in Florida are:
What cities in Florida are hiring for Remote Text Messaging jobs? Cities in Florida with the most Remote Text Messaging job openings:
Remote Text Messaging jobs near you
Remote Dental Patient Service Representative

Remote Dental Patient Service Representative

Dental Care Alliance

Sarasota, FL • Remote

$16.75 - $21.50/hr

Full-time

Posted 15 days ago

Job description

Overview

Dental Care Alliance is seeking a professional and detail-oriented Dental Patient Service Representative to support its Centralized Scheduling. This role is responsible for managing inbound scheduling activity, supporting a centralized new patient call center, and completing human follow-up on AI-escalated scheduling interactions.

The Scheduling Coordinator plays a critical role in ensuring accurate appointment placement, maximizing office schedules, and delivering consistent, high-quality patient experience across supported practices.

Responsibilities

Respond to inbound patient communications via phone, text message, and email in a timely and professional manner.

Schedule, reschedule, and cancel appointments for new, existing, and lapsed patients in accordance with departmental policies and procedures.

Ensure appointments are scheduled accurately using approved templates and scheduling guidelines.

Update and maintain patient demographic and appointment information within scheduling systems.

Document scheduling activity using designated task forms and systems.

Identify issues requiring office-level involvement and escalate appropriately.

Communicate effectively with leadership regarding questions, workload concerns, or process issues.

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New Patient Call Center Responsibilities

Answer inbound calls from new patients seeking to establish care.

Collect and verify required patient information and determine appropriate appointment placement based on scheduling guidelines.

Provide clear and professional explanations regarding appointment expectations, next steps, and required documentation.

Deliver a consistent, patient-centered experience that reflects organizational service standards.

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AI Scheduling Escalation Follow-Up

Review and manage scheduling conversations escalated from AI-based scheduling tools.

Complete patient follow-up via phone or text message to resolve scheduling needs.

Ensure escalated interactions result in accurate appointment placement or appropriate documentation.

Maintain timely resolution of all assigned AI escalations.

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Schedule Optimization and Patient Experience

Support schedule utilization by placing patients appropriately to maximize provider and hygiene availability.

Apply problem-solving skills to balance patient preferences with operational scheduling needs.

Maintain a professional, courteous, and patient-focused approach in all interactions.

Collaborate with team members to ensure consistent service delivery.

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Competencies

Patient Service Orientation: Demonstrates professionalism, empathy, and responsiveness in all patient interactions.

Attention to Detail: Ensures accuracy in scheduling, documentation, and patient information.

Communication Skills: Communicates clearly and professionally through verbal and written channels.

Technology Proficiency: Effectively utilizes scheduling systems, communication platforms, and AI-supported workflows.

Judgment and Decision Making: Appropriately assesses situations and escalates when necessary.

Time Management: Manages multiple tasks efficiently while meeting productivity and quality expectations.

Team Collaboration: Works cooperatively with supervisors and peers in a centralized environment

Qualifications

Previous experience in scheduling, call center, dental, or healthcare operations preferred.

Ability to work independently in a remote environment.

Strong organizational skills and adherence to established processes.

Proficiency with computer systems and willingness to learn new technologies.

Bilingual (English/Spanish) skills are a plus.

Proficiency in Microsoft programs, including Outlook, Teams, Excel, and Word, is required

Experience using dental or patient communication systems such as Denticon, RavePoint, and Talkdesk is preferred.

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Additional Information

All duties are subject to change based on business needs.

This position requires participation in ongoing training and performance monitoring.

Employment Type: FULL_TIME

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