Remote Text Chat Operator Jobs in McKinney, TX (NOW HIRING)

As Flock expands as a multi-product company, our physical camera and solar infrastructure footprint across public and private environments is growing. Maintaining seamless operational readiness requires hands-on technical execution across both brand-new site deployments and critical ongoing hardware maintenance. You will install, align, and service our solar panels, cameras, and infrastructure directly in the field, keeping safety hardware operating reliably across every community we serve.

• Execute physical hardware installations and maintenance across camera systems, solar panels, batteries, and mounting poles.

• Conduct thorough site surveys with public safety partners and property owners to verify traffic control plans and permit compliance.

• Perform physical site preparation including post-hole digging, mounting hardware, and aligning LPR and PTZ cameras.

• Diagnose and repair field hardware, software connections, and minor underground private wiring or irrigation disruptions.

• Document completed installations, inventory logs, and service records directly through the mobile field application while managing local equipment shipments.

• Demonstrate hands-on mechanical aptitude with power and hand tools, including comfort operating ladders, bucket trucks, and lifts at heights up to 30 feet.

• Operate field vehicles and tow support trailers safely while adhering to environmental and workplace safety protocols.

• This isn't a desk-based or remote troubleshooting role, you'll be outdoors in the field every day working on rooftops, ladders, and bucket trucks in all weather conditions.

• This is not solely a new-installation or single-product job, your time will be split between new deployments and ongoing fleet maintenance across cameras, solar systems, and mobile trailers.

• This isn't a fixed-schedule local role, you will travel up to 50% across your region with dynamic schedules that adapt to customer site needs.

• Practical experience in low-voltage wiring, electrical assembly, construction, or technical field service environments.

• Ability to meet physical field requirements, including lifting equipment up to 50 lbs and working outdoors independently across dynamic daily routes.

• Capability to drive service vans, trucks, and tow small equipment trailers safely across public and private roadways.

• Comfort using mobile applications and basic digital tools to log service records, submit site photos, and track inventory.

• Possession of a valid driver's license is required.

This position requires a 50% travel commitment, typically consisting of 1–2 weeks of travel per month. You should expect to be in the field Monday through Friday, with the occasional Saturday required for travel or project completion.

In this role, you'll receive a starting salary between $55,000 and $65,000, plus overtime, as well as Flock Stock Options. Base salary is determined by job-related experience, education/training, as well as market indicators. Your recruiter will discuss this in depth with you during our first chat.

#ZR

Every community deserves to be safe. Flock builds the technology that makes that real: last year we supported over 1 million criminal investigations and helped locate more than 10,000 missing people. We're 1,700 people building the impossible with over $1B in funding, and the expectations are high on purpose. If you want a role where the stakes are real and the pace matches, this is it.

Some problems get solved faster in the same room, so we prioritize candidates in Atlanta and Boston. Hub-based roles mean real in-person time with your coworkers. Remote roles exist, and when a posting is open to remote work, it says so.

the impossible takes every kind of mind. Flock is an equal opportunity employer, and we know the best solutions come from diverse perspectives, experiences, and skills working together with mutual respect. Everyone is welcome to apply. If you need assistance or an accommodation due to a disability, email recruiting@flocksafety.com; your information stays confidential and is used only to arrange the right accommodation for your interviews.

On compensation: we pay fairly for the work. Base salary is determined by job-related experience, education, training, and market indicators. The range in this posting covers base salary only and doesn't include equity, sales bonus plans where applicable, or benefits. The range may be adjusted over time, and this posting may span more than one career level.

One last thing: all legitimate communication from Flock comes from an email ending in @flocksafety.com or noreply@ashbyhq.com. We never make offers through messaging apps or third parties, and we never request payment or sensitive personal information during hiring. If you encounter suspicious outreach about a Flock role, report it to recruiting@flocksafety.com.

Compensation Range: $55K - $65K