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Remote Text Chat Operator Jobs in Hamden, CT (NOW HIRING)

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Remote Text Chat Operator information

See Hamden, CT salary details

$12

$20

$29

How much do remote text chat operator jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for remote text chat operator in Hamden, CT is $20.22, according to ZipRecruiter salary data. Most workers in this role earn between $16.97 and $22.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Text Chat Operator position, and why are they important?

To succeed as a Remote Text Chat Operator, you should have excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, chat management software, and basic troubleshooting systems is often required. Strong attention to detail, problem-solving abilities, and a calm, patient demeanor set top performers apart in this role. These skills ensure effective and timely support for customers, help resolve issues efficiently, and foster positive client experiences in a remote environment.

What is a Remote Text Chat Operator job?

A Remote Text Chat Operator is responsible for engaging in text-based conversations with customers, clients, or users through online platforms. This role typically involves customer support, sales, or entertainment-based chatting, depending on the company. Operators must have strong typing skills, good grammar, and the ability to respond quickly and professionally. The job is often flexible, allowing people to work from home with varying shifts.

What does a typical workday look like for a Remote Text Chat Operator?

A typical day for a Remote Text Chat Operator often involves handling multiple live chat conversations simultaneously, assisting customers with inquiries, troubleshooting product or service issues, and documenting interactions in company systems. You’ll usually work independently, but stay closely connected with a remote team through online communication tools and regular virtual check-ins. Most schedules are structured with set shifts, though some companies offer flexible hours or part-time opportunities. The role requires consistent focus, adaptability to changing workflows, and collaboration with supervisors or other departments when escalations arise. This structure ensures that customers receive timely, accurate assistance while operators remain supported and engaged.

What are popular job titles related to Remote Text Chat Operator jobs in Hamden, CT? For Remote Text Chat Operator jobs in Hamden, CT, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat Operator jobs in Hamden, CT look for? The top searched job categories for Remote Text Chat Operator jobs in Hamden, CT are:
What cities near Hamden, CT are hiring for Remote Text Chat Operator jobs? Cities near Hamden, CT with the most Remote Text Chat Operator job openings:
Remote Text Chat Operator jobs near you
Infographic showing various Remote Text Chat Operator job openings in Hamden, CT as of June 2026, with employment types broken down into 66% Full Time, 23% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $42,061 per year, or $20.2 per hour.
Technical Support Associate - HVAC/R, Remote

Technical Support Associate - HVAC/R, Remote

Budderfly, Inc.

Shelton, CT • Remote

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

HVAC/R Technical Support Associate

Location: Remote USA

Saving the World! Help Wanted...

Company Description:

Budderfly is on a mission to help businesses dramatically reduce their carbon footprint while significantly lowering their energy costs.

We are a fast-growing and fast-paced organization looking to add talented people who are passionate about making the world a better place!

Recognized by INC 5000 Fastest-Growing Private Companies

Budderfly Ranked #10 USA Overall, #2 Energy Sector, #1 CT

We have an opportunity for a motivated individual to fill the role of Technical Support Associate-HVAC/R. In this position, the successful candidate will be in a technical role to diagnose and troubleshoot our HVAC/R technology, systems, and equipment with customers and 3rd party vendors. You must be customer-focused, requiring you to prioritize multiple tickets and projects to balance your workload. A successful candidate must be eager to take a hands-on role in a fast-paced, leading energy management company and want to be accountable for delivering results.

Why This Role is Important:

We combine monitoring, maintenance, and upgrades such as LED lighting, comprehensive HVAC/R solutions, Budderfly IoT devices, and temperature and refrigeration controls into an easy, one-stop solution. Your expertise is critical in supporting and identifying solutions related to our goal of energy-saving solutions.

Responsibilities:

  • Research and identify solutions to various problems related to energy-saving solutions including but not limited to HVAC systems, refrigeration systems, metering, etc.
  • Track customer issues through to resolution, within agreed time limits
  • Communicate with clients and 3rd party vendors through a series of actions, either via phone, email, or chat application
  • Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
  • Provide prompt and accurate feedback to customers
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their equipment is fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Deliver training to vendors on systems, processes, and technologies

Desired Skills and Experience:

  • Industry-specific certification in HVAC, Refrigeration, or Electrical preferred
  • Hands-on field experience with HVAC, refrigeration, and electrical systems
  • Strong troubleshooting and organizational skills
  • Creative problem solver with the ability to multitask and provide excellent customer service
  • 5+ years of relevant experience in a customer-focused position involving technical knowledge of a company's products and services.
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Ability to prioritize and manage several milestones and projects efficiently
  • Extensive experience working with different operating systems, including Windows.
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Flexible hours required as field crews’ schedules will vary and include some weekend and late-night work.
  • 15% travel may be required

Job Location: Remote

The policy of Budderfly is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Budderfly is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability.

Company Description

Budderfly is on a mission to help businesses drastically reduce their carbon footprint while significantly lowering their energy costs. Budderfly, brings an innovative approach to the emerging Energy Efficiency as a Service (EaaS) market. As the leading pioneer, Budderfly offers advanced software, patented energy Internet of Things (IoT) measurement and control devices and numerous energy-saving facility components and upgrades. Headquartered in Shelton, CT (Warehouse - Milford, CT) and offices in Orange CA. Our expansion is well capitalized and provides our clients with the ability to manage their energy and utility bills and optimize efficiency with the partnership and utilization of our technology.
Budderfly is an affirmative action-equal opportunity employer.

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