Description
The Hotel Account Specialist position entails working closely with insureds, adjusters and other THD reps to ensure hotel accommodations are coordinated on several levels up until the time in which the insured can return home or transition into long term housing. This will include but not be limited to: facilitating/obtaining approvals for long term housing should the hotel stay reach over 21 nights, working with Housing Coordinators once long term housing is established to ensure a smooth transition from hotel to housing, negotiating rates for each extension period to ensure cost effectiveness, confirmation of paperwork to the hotel for each subsequent extension, ensure proper billing is adhered to and work with insureds/front desk agents in the event of any other issues that may arise.
Requirements
Essential functions (Reasonable accommodations may be made to enable individuals with disabilities to
perform these essential functions.)
- Communicate pertinent information between insureds & adjusters regarding hotel
extensions needs within the SLA guidelines
- Processing paperwork quickly to ensure insureds are extended promptly
- Return emails and voicemails in a timely manner.
- Timely and accurate data entry, meticulous file management, commitment to follow-up
and follow-through.
- Utilize company database and software tools in accordance with company expectations and
guidelines for daily process management.
- Mitigate, communicate and follow-up with insureds, and adjusters regarding any issues
that need to be addressed during the customer's stay, implement satisfactory, timely
resolutions
- Participation in the holiday on-call rotation
- Be available to work beyond normal working hours when THD initiates CAT services
2
- Regular and reliable attendance is an essential function of this position.
- Job has no responsibility for the supervision of others.
- Perform other projects and tasks as required by management
Competencies
To perform this job successfully, an individual must be able to perform each essential function
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required.
- Proficiency with MS Office and Internet Explorer with remote office set up.
- Proven persuading and influencing skills on the phone
- Possess strong telephone skills with the ability to identify key issues, evaluate facts and
recommend appropriate action
- Excellent customer service skills
- Professional verbal and written communication skills
- Strong customer service skills.
- Must possess the ability to work effectively under pressure
- Have the ability to prioritize work/tasks
- Have a strong propensity in multi-tasking and organizational skills
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Remote employees are expected
to be available and communicative during scheduled work hours.
Physical & Mental Demands
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
- Prolonged requirement to sit whilst completing computer and desk-based tasks.
- Must be available during the core hours of 7:00AM to 7:00PM CST. During any THD
designated catastrophe you may be required to work additional hours including evenings
and weekends.
Ability to perform well in a high pace environment
Travel required
Must be able to travel for required training and team building which may include overnight
stays in a hotel.
Required education and experience
- High school diploma or the equivalent (GED)
Preferred education and experience
- 1 + years of Insurance Customer Service experience preferred
Additional eligibility requirements
N/A
Affirmative Action/EEO statement
Alacrity is an equal opportunity employer and is committed to providing employees with a work
environment free of discrimination and harassment. All decisions pertaining to an employee's
employment are made without regard to race, color, religion, sex (including sexual orientation,
pregnancy, childbirth), gender, gender identity or expression, age, national origin, ancestry,
physical or mental disability, medical condition, reproductive health decisions, veteran's status,
genetic information, creed, marital status, disability, citizenship status, or any other characteristic
protected by applicable law.
This policy applies to all employment practices within our organization, including hiring,
recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and
training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and
business needs at the time. For more information, please refer to our EEO policy.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or without notice.
Good-Faith Estimate (including bonus or commission)
The posted compensation range represents an estimate and may include both base salary and variable components such as commission and performance-based bonuses. Total compensation will ultimately be determined based on the candidate's experience and qualifications.
General Description of Benefits
Alacrity Solutions offers a comprehensive benefits package, including but not limited to medical, dental, and vision coverage, paid time off, a health savings account, and an employee assistance program.
Work Schedule
Full Time, 80.00 hours per pay period (2 weeks)
How to Apply
Click the Apply button on this site. You will be linked to the Alacrity Solutions Career Page. Our career page can be found at https://www.alacritysolutions.com/about/careers/#current
Personal Information Retention Policy
Personal information will be retained for a minimum period of one year in accordance with applicable policies and regulatory requirements.
Post Closing Date
This position will be open for a minimum of three days and until a top applicant is identified.
