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Remote Telephone Operator Jobs in Schenectady, NY

ADNET Technologies

TAC Helpdesk Engineer

Albany, NY · Remote

Provide remote and occasional on-site Level 2 technical support to ADNET clients through telephone ... Install, configure, and troubleshoot Windows operating systems, applications, Microsoft 365 ...

ADNET Technologies

TAC Helpdesk Engineer

Albany, NY · Remote

Provide remote and occasional on-site Level 2 technical support to ADNET clients through telephone ... Install, configure, and troubleshoot Windows operating systems, applications, Microsoft 365 ...

All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Schenectady, NY

Remote Telephone Operator information

See Schenectady, NY salary details

$8

$17

$24

How much do remote telephone operator jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote telephone operator in Schenectady, NY is $17.28, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $18.85 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are popular job titles related to Remote Telephone Operator jobs in Schenectady, NY?

For Remote Telephone Operator jobs in Schenectady, NY, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Schenectady, NY look for?

The top searched job categories for Remote Telephone Operator jobs in Schenectady, NY are:

What cities near Schenectady, NY are hiring for Remote Telephone Operator jobs?

Cities near Schenectady, NY with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Schenectady, NY as of June 2026, with employment types broken down into 58% Full Time, 39% Part Time, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,942 per year, or $17.3 per hour.

Seasonal Telephone Research Interviewers- Remote

Loudonville, NY • On-site, Remote

Reconnaissance Market Research
201 - 500 employees
Learn more about Reconnaissance Market Researchexternal

$12/hr

Part-time

Posted 11 days ago

Job description

Description
This position is for invite only for Students at select Universities located in Mississippi, North Carolina, Texas, and Virginia / U.S. Residents Only
About Us: At Siena Research Institute Powered by ReconMR we help some of the world's most prominent companies and organizations navigate their most pressing challenges. We conduct professional research interviews that provide critical insights for organizations across a wide range of industries. Our work supports decision-making on important topics that help shape policies, services, and public understanding. Join a collaborative team where your work directly contributes to meaningful research.
What you'll do:
ReconMR is currently hiring for Seasonal Telephone Research Interviewers to work with our Siena Research Institute team. In this role, you will conduct outbound research calls as part of scheduled survey projects. Much of the work that we do is published on major news networks.
You will:
  • Make outbound telephone calls to potential respondents
  • Read survey questions verbatim, exactly as written
  • Ask questions clearly and professionally
  • Accurately record responses, including both multiple-choice and open-ended responses
  • Follow project-specific calling protocols and quality standards

Skill Requirements:
To be successful in this role, candidates must demonstrate:
    • Clear, fluent verbal communication in English
    • Strong listening and speaking skills
    • Ability to read text exactly as written
    • Comfort conducting phone conversations for extended periods
    • Basic computer proficiency (keyboard, mouse, and web-based systems)
    • Ability to remain focused and productive while seated for extended periods
    • Reliability and the ability to adhere to an agreed-upon work schedule
    • Must live in Texas.

Equipment Requirements:
ReconMR/SRI is a BYOD (Bring Your Own Device) organization.
The following equipment is necessary for you to be offered a position:
  • Windows 11 PC (no Chromebooks, no Apple or Mac OS systems)
  • High Speed Internet (Wired LAN preferred, no hotspots or public shared internet)
  • Headset with noise cancelling microphone
  • Quiet space to work from without any background noise or interruptions during your working shift
  • You may be required to download VPN, authentication, or other operational software to complete the job

Preferred Experience & Qualifications
(Not required, but candidates who meet one or more of the following are strongly preferred)
  • Prior experience conducting telephone surveys or polling interviews
  • At least one year of experience in polling, interviewing, or similar research roles
  • Familiarity with Computer-Assisted Telephone Interviewing (CATI) systems
  • Previous experience using Voxco or similar survey platforms
  • Working knowledge of Microsoft Office applications
  • Experience using UKG or a comparable time-tracking system
  • For Spanish-language interviewing projects: Bilingual proficiency in English and Spanish (reading, speaking, and writing)

Schedule & Availability
  • Commitment: Approximately 12-20 hours per week
  • Operating hours:
    • Monday-Thursday: 12:00 p.m. - 8:00 p.m. CST
    • Sunday: 1:00 p.m. - 7:00 p.m. CST
  • Preferred availability:
    • Weekdays between 3:00 p.m. and 8:00 p.m. CST
    • Sunday hours are optional and offered based on project needs

Schedules are assigned based on business need and interviewer availability.
This Position is a part-time position, with flexible scheduling options. Perfect for Students
  • Pay & Benefits
    • Hourly pay: $12.00 per hour (+$.50/hr for Spanish Bilinguals)
    • Pay schedule: Bi-weekly
    • Hours: Evening and weekend hours available
    • Weekly commitment: Typically, 12-30 hours per week, based on availability and business needs

Why Work With Us?
We offer a supportive, remote work environment with flexibility, growth opportunities, and meaningful projects. Our interviewers play an important role in producing high-quality research, and we value the contributions they make every day.
Benefits & Perks include:
  • Flexible scheduling within established operating hours
  • Affordable health benefits for eligible employees
  • Accelerated pay-raise program based on performance and tenure
  • Incentive programs, including games and prize opportunities
  • Opportunities for advancement within the organization

ReconMR/Siena Research Institute conducts virtual interviews daily.
Virtual interviews take 30-45 minutes, via On-Camera Microsoft Teams, consisting of basic interview questions, typing test and a reading assessment.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or genetic information. We are committed to equal opportunity for individuals with disabilities and protected veterans.

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