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Remote Telephone Operator Jobs in Redlands, CA (NOW HIRING)

Island Grad Inc

Remote Customer Service

San Bernardino, CA · Remote

$16.50 - $22.25/hr

Remote Customer Service Island Grad Inc . is a nonprofit organization dedicated to empowering Pasifika Islander students through education, advocacy, and community engagement. As we continue to ...

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All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Redlands, CA

Remote Telephone Operator information

See Redlands, CA salary details

$9

$17

$25

How much do remote telephone operator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote telephone operator in Redlands, CA is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $19.57 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are popular job titles related to Remote Telephone Operator jobs in Redlands, CA?

For Remote Telephone Operator jobs in Redlands, CA, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Redlands, CA look for?

The top searched job categories for Remote Telephone Operator jobs in Redlands, CA are:

What cities near Redlands, CA are hiring for Remote Telephone Operator jobs?

Cities near Redlands, CA with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Redlands, CA as of August 2026, with employment types broken down into 47% Full Time, 51% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $37,374 per year, or $18 per hour.

Full-Time Licensed Marriage and Family Therapist (LMFT) - Remote Outpatient Care

Empathetic Insight Psychological Services

Corona, CA • On-site, Remote

$115K - $130K/yr

Full-time

Medical, Retirement, PTO

Posted yesterday

New

Job description

Position Overview

Empathetic Insight Psychological Services is seeking a dedicated and compassionate Licensed Marriage and Family Therapist (LMFT) to join our full-time team, working remotely while supporting clients through an outpatient care model. This pivotal role is ideal for a professional interested in making a meaningful difference in the lives of individuals and families who are navigating life's challenges. You will be instrumental in providing effective therapy that emphasizes self-awareness, emotional growth, and healthy relationship dynamics.

About the Organization

At Empathetic Insight Psychological Services, located in Corona, California, we pride ourselves on offering a safe, supportive environment where clients can explore their mental health and relationships. Our team is committed to fostering an atmosphere of empathy and understanding, guiding clients through their struggles by promoting healing and personal growth. We value every individual's journey and support them in discovering their paths to fulfillment.

Work Environment

This position operates within a remote work setting, enabling you to provide therapy to clients from the comfort of your own home or preferred office environment. Our outpatient office model means that you will be engaging with clients primarily on a virtual basis, utilizing telehealth platforms to ensure accessibility and convenience. Our flexible operating hours, Monday through Friday from 9:00 AM to 5:00 PM, foster a balanced work-life scenario while empowering you to deliver quality care.

Key Responsibilities
  • Diagnose and treat a wide range of mental health disorders using evidence-based therapeutic techniques.
  • Develop individualized treatment plans tailored to the unique needs and circumstances of each client.
  • Conduct regular counseling sessions—through video calls or telephone—providing emotional support while adapting treatment plans as necessary based on ongoing assessments.
  • Perform continuous evaluations of client progress, ensuring treatment strategies are effective and aligned with their therapeutic goals.
  • Facilitate both individual and group therapy sessions, creating an engaging and safe space for self-exploration and healing.
  • Refer clients to additional specialists when required, enhancing their comprehensive care approach.
  • Maintain accurate and confidential records of client interactions, assessments, and treatment plans in compliance with professional and legal standards.
Patient Population / Client Focus

Your focus will be on working with diverse populations, including individuals and families facing various challenges such as relationship conflicts, anxiety, depression, and other mental health disorders. The role demands sensitivity, adaptability, and a deep understanding of different cultural, socio-economic, and personal backgrounds. With your expertise, you will guide clients through their journeys, helping them develop meaningful connections with themselves and others.

Qualifications
  • Must possess a valid license as a Licensed Marriage and Family Therapist (LMFT) in the state of California.
  • A Master’s or Doctoral degree in Marriage and Family Therapy is required.
  • Specialized training or experience in addiction counseling and therapy is highly desirable.
  • In-depth knowledge of evidence-based practices for treating substance abuse and co-occurring disorders is essential.
  • Strong therapeutic and counseling skills with proven ability to motivate and engage clients effectively.
Preferred Experience
  • Previous experience in a remote or telehealth service environment is advantageous.
  • Familiarity with electronic health records (EHR) systems and teletherapy platforms.
  • Demonstrated proficiency in developing innovative treatment plans to meet various patient needs.
Compensation and Benefits

This full-time position offers a competitive salary range of $115,000 to $130,000 per year, commensurate with experience and qualifications. Our comprehensive benefits package includes:

  • Full health benefits and retirement plan options.
  • A new hire bonus to welcome you to our team.
  • Generous compensation and benefits for employees working 30 hours per week.
  • A 401(k) plan with a company match to support your financial future.
  • Quarterly productivity bonuses based on performance metrics.
  • Paid time off, holiday pay, and an annual bonus plan to promote work-life balance.
Career Growth Opportunities

We are committed to the professional development of our team members. At Empathetic Insight Psychological Services, you will have various opportunities for continuing education and specialized training. Our supportive culture encourages mentorship and collaboration, allowing you to expand your skill set and advance in your career while making a real impact on the lives of our clients.

Why Join Our Team

Joining our team means becoming part of a community that values empathy, collaboration, and personal growth. You will work alongside professionals who are equally committed to making a difference and supporting one another. We believe in fostering a nurturing environment that allows you to thrive both personally and professionally, with endless possibilities for your future. Be part of a forward-thinking organization dedicated to excellent mental health care.

Application Information

If you are a skilled and passionate LMFT looking to make a real difference in the lives of others, we invite you to apply today! Submit your resume and cover letter detailing your relevant experience and why you are excited to join our team. We look forward to finding the right candidate to join us on this transformative journey!

Apply