ZipRecruiter

Log In

2

Remote Telephone Operator Jobs in Monroe, NC (NOW HIRING)

next page

Showing results 1-20

All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Monroe, NC

Remote Telephone Operator information

See Monroe, NC salary details

$8

$16

$23

How much do remote telephone operator jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote telephone operator in Monroe, NC is $16.56, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.03 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are popular job titles related to Remote Telephone Operator jobs in Monroe, NC?

For Remote Telephone Operator jobs in Monroe, NC, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Monroe, NC look for?

The top searched job categories for Remote Telephone Operator jobs in Monroe, NC are:

What cities near Monroe, NC are hiring for Remote Telephone Operator jobs?

Cities near Monroe, NC with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Monroe, NC as of June 2026, with employment types broken down into 43% Full Time, 52% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,440 per year, or $16.6 per hour.

Analyst Sr- Mainframe Operator

Concord, NC • On-site, Remote

GPC - Genuine Parts Company
Retail • 10K+ employees

7.3

Company rating: 7.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

214th of 426 rated retail wholesalers

People enjoy working here

Good employer

Paid breaks

Learn more about GPC - Genuine Parts Companyexternal

Full-time

Re-posted 6 days ago

Job description

Company Background:

Established in 1928, Genuine Parts Company is a leading global service provider of automotive and industrial replacement parts and value-added solutions. Our Automotive Parts Group operates across the U.S., Canada, Mexico, Australasia, France, the U.K., Ireland, Germany, Poland, the Netherlands, Belgium, Spain and Portugal, while our Industrial Parts Group serves customers in the U.S., Canada, Mexico and Australasia. We keep the world moving with a vast network of over 10,700 locations spanning 17 countries supported by more than 63,000 teammates. Learn more at genpt.com.

Position Purpose:

The Computer Operator II executes and modifies programs and monitors job processing of Data Center Infrastructure, Mainframes, AS400s, and various systems including web-based application/system monitor such as AppDynamics, Nagios, PeopleSoft, and others. The operator takes the necessary corrective action or escalates issues as needed. Needs to have an advanced understanding of how processes impact the business to make time sensitive decisions. Other responsibilities include maintaining computer systems, office/building maintenance, data entry, use of company vehicles, and maintaining security of the building and premises. This role requires significant attention to detail for critical time sensitive processes and file transmissions to and from the stores, distributions centers, and numerous systems and must provide excellent customer service to our external and internal customers. Must be able to work in a typical office environment and a remote work environment.

Responsibilities:

  • Performs administrative functions to ensure policies and procedures are upheld
  • Coordinates with developers, programmers, and system administrators for process improvement
  • Execute programs based on documentation, system schedules, and file availability between various systems
  • Maintain and improve process instructions and documentation
  • Monitor various systems and taking corrective action or issue escalation
  • Generate reports and distribute
  • Maintains incident logs for all monitored systems
  • Resolves user problems by answering questions and requests
  • Ensures operation of equipment by completing preventive maintenance requirements and tests and following manufacturer's instructions
  • Responds to incoming messages, emails, telephone calls, and voice mail inquiries from internal & external customers
  • Maintain customer confidence and protect the business by maintaining confidentiality when required
  • Other duties as assigned

Location:

  • The work location for this position is located at the Dallas Distribution Center.
  • We offer a Flexible Work Policy that permits eligible employees to work a hybrid remote schedule.

Desired Qualifications & Experiences:

  • Bachelor's level degree or equivalent work experience
  • Significant attention to detail, promptness, critical thinking, and ability to adapt quickly to shifting priorities
  • Proven team and leadership skills, excellent interpersonal and organizational skills
  • Ability to manage multiple tasks and follow instructions
  • Ability to work with minimal supervision
  • 2 years' experience in MS Office, Mainframe, AS400 and UNIX a plus
  • Cover various shifts 24x7x365 (including holidays)

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

What Genuine Parts Company employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply