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Remote Telephone Operator Jobs in Layton, UT (NOW HIRING)

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Remote Telephone Operator information

See Layton, UT salary details

$8

$16

$22

How much do remote telephone operator jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote telephone operator in Layton, UT is $16.23, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are popular job titles related to Remote Telephone Operator jobs in Layton, UT? For Remote Telephone Operator jobs in Layton, UT, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Layton, UT look for? The top searched job categories for Remote Telephone Operator jobs in Layton, UT are:
What cities near Layton, UT are hiring for Remote Telephone Operator jobs? Cities near Layton, UT with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Layton, UT as of July 2026, with employment types broken down into 44% Full Time, 54% Part Time, 1% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $33,751 per year, or $16.2 per hour.
Customer Service Representative

Customer Service Representative

DGI Supply

Salt Lake City, UT • On-site, Remote

$23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

Job description

The Customer Service Representative will be responsible for answering phone calls, replying to emails, to answer questions, solve problems, quote, enter orders, sourcing, leveraging pricing with vendors and promoting our organization's products and services.  They will also research and resolve complaints to ensure customer retention and satisfaction. Working collaboratively with their colleagues has a focus on building strong customer relationships and their profitability to drive both the customer’s and the company’s success. This role supports the Pacific Time Zone and works an 8am to 5pm PST schedule.

DUTIES AND RESPONSIBILITIES:

  • Handles customer and sales interactions via phone, email and tickets within the Customer Care Box
  • Log into phone system (Office @ Hand) and use appropriate codes for activities
  • Process requests for quotations, order entry and product questions from customers; as needed provides on-demand expediting
  • Ensure accurate order entry and timely feedback to customer inquiries
  • Drives profit margin and the customer success
  • Brings in internal and external partners and leverages their expertise; as well as the tools and resources needed
  • Active and contributing member of the Customer Service Team Huddle and active participant in ongoing customer service training
  • Serve as a role model for peer group and new hires
  • Monitor and review performance to operational metrics, order processing and service level reporting
  • Source equal or alternative products as needed
  • Establish vendor relationships
  • Handle a fast pace, complex and demanding requests to meet customer deadlines
  • Suggest cost reduction opportunities or efficiency gains in all aspects of Customer Service transactions and activities; reporting pricing inaccuracies
  • Responsible for researching and resolving complaints, product inquiries or ordering to ensure customer retention and satisfaction
  • Other duties as assigned
  • Reports to the Customer Service Manager

SKILLS AND EXPERIENCE REQUIRED:

  • 3+ years’ customer service experience in Industrial Supplies or related field highly preferred
  • Industry knowledge desired but not required
  • Excellent listening skills and the ability to empathize with customers
  • Thorough, organized and systematic in approach to work
  • Effectively manage work hours and demonstrate strong organizational skills
  • Strong verbal and written communication skills
  • Skilled at establishing and maintaining effective working relationships
  • Ability to manage self in a fast-paced business environment
  • Moderate to advanced skills in technology
  • Possess a “roll up your sleeves” approach to daily tasks
  • Proven ability to use operating systems and other third-party software to service customer needs effectively; including Microsoft Office (Word, Outlook, Excel, Teams) and Prophet21 (ERP)
  • Professional maturity, integrity and a positive attitude
  • Strong ability to work well under pressure
  • Passionate, Adaptable, Customer Focused and Teamwork oriented
  • Strong sense of urgency and accountability

PHYSICAL/MENTAL REQUIREMENTS:

  • Requires prolonged sitting, sometimes standing, bending and walking
  • Moderate to heavy use of hands in grasping, repetitive hand movement and finger coordination in keeping records and using a keyboard
  • Speech and hearing to communicate effectively in group settings, one-on-one, and by telephone
  • High level of concentration, confidentiality and organization
  • Ability to multi-task

REMOTE/HYBRID WORK REQUIREMENTS: In order to work remotely the Employee Must:

  • Reside in the United States or Canada.
  • Have access to high-speed reliable internet (with a minimum of 50 mbps for download speed and 50 mbps for upload speed).
  • Have a quiet, dedicated workspace free from distraction.

EMPLOYMENT OPPORTUNITY INCLUDES:

  • Competitive benefits, including: medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k) and Profit Sharing

  • Target compensation is $23 / hour

  • Career Growth

DGI Supply is an Equal Opportunity Employer. Candidates are subject to post-offer background checks and a drug screen.

Work Location & Eligibility

This position is remote; however, eligible candidates must reside within approximately one hour of a DoALL location in one of the following states: Illinois (IL), Wisconsin (WI), Texas (TX), Louisiana (LA), Ohio (OH), Pennsylvania (PA), South Carolina (SC), Iowa (IA), Arkansas (AR), or Utah (UT). This proximity requirement supports occasional in-person meetings, team collaboration, or site visits as needed.

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