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Remote Telephone Operator Jobs in Fishers, IN (NOW HIRING)

IMS People

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Pharmacy Technician

Indianapolis, IN · Remote

$18 - $20/hr

Remote (Florida, Illinois, Indiana, Wisconsin) Pay rate: $18/hr. - $20/hr. Note: Required licensed ... Process customer orders via telephone accurately and efficiently while ensuring compliance within ...

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Remote Telephone Operator information

See Fishers, IN salary details

$8

$16

$23

How much do remote telephone operator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote telephone operator in Fishers, IN is $16.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.22 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are popular job titles related to Remote Telephone Operator jobs in Fishers, IN?

For Remote Telephone Operator jobs in Fishers, IN, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Fishers, IN look for?

The top searched job categories for Remote Telephone Operator jobs in Fishers, IN are:

What cities near Fishers, IN are hiring for Remote Telephone Operator jobs?

Cities near Fishers, IN with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you

Pharmacy Technician

IMS People

Indianapolis, IN • Remote

$18 - $20/hr

Contractor

Posted 9 days ago

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Job description

Job description

Title: Pharmacy Technician
Client: Vantive Healthcare
Duration: 6 Months
Location: Remote (Florida, Illinois, Indiana, Wisconsin)
Pay rate: $18/hr. - $20/hr.
Job Description:
Note: Required licensed and certified Pharmacy Technician (CPhT) or (PTCB)


Summary:

The Customer Care Frontline Specialist serves as the primary point of contact for home dialysis customers, delivering exceptional service and support, ensuring a positive customer experience.
This role is primarily responsible for order placement, resolving customer inquiries, and prescription management. The specialist collaborates with internal teams to address customer needs while maintaining quality of service, efficiency, and achievement of department goals.
Essential Duties and Responsibilities:
Process customer orders via telephone accurately and efficiently while ensuring compliance within pharmacy regulations.
Obtain and verify customer information to include quantities and usage of products on the customers prescription.
Ensure all patient-related interactions are adherent to HIPAA regulations.
Resolve customer questions, complaints, and service issues by identifying root causes and recommending appropriate solutions.
Investigate and track product shipments, utilizing UPS website and connecting with our transportation team.
Coordinate with internal departments to expedite shipments, release, and/or alternate ship back-ordered items to ensure timely deliveries.
Process customer returns and request customer credit in accordance with company policies and procedures.
Collaborate with other departments (Routing, Transportation, Sales, Credit & Collections) to resolve customer issues to provide a cohesive customer experience.
Meet established performance expectations related to quality, adherence, order accuracy, and service level standards.
Maintain the ability to adapt to the changing business needs and customer requirements
Maintain the ability to work remotely utilizing a reliable high-speed wired internet connection
Support business operations by working a flexible schedule within the Customer Care operating hours of 7:00am to 6:00pm CST
Closing shift required to remain available until all customer calls have been answered
Qualifications:
Strong Customer (Patient) Engagement
Excellent written and verbal communication skills
Ability to work effectively under pressure while maintaining a professional and empathetic demeanor
Attention to detail, problem solving, conflict resolution and organization
Ability to work independently in a remote environment
Proficiency with Microsoft 365, SharePoint, TEAMS


Education and/or Experience:
Minimum of 2-4 years of customer service and/or call center experience in a clinical setting
Required licensed and certified Pharmacy Technician (CPhT)
High School diploma or equivalent GED required
Associates / bachelor’s degree preferred

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About IMS People Possible

Sourced by ZipRecruiter

IMS People Possible, a brand of the IMS Group, is an Offshore Recruitment Services company that enables businesses to transform and evolve with its innovative, bespoke, and cost-effective recruitment solutions. Partnering with over 200 recruitment brands across the UK, US, and APAC regions, we are one of the frontrunners in the offshoring industry for more than 18 years. We provide 360o, 180o, and single operational services from sourcing to compliance to staffing companies in various sectors, like IT, Healthcare, Engineering, Manufacturing, Education, Supply Chain, Construction, Finance, Oil, Gas & Energy, Pharmaceutical & Lifesciences. Our passion, along with 18+ years of expertise in delivering quality offshore recruitment services, sets us apart. We are trusted by, and chosen time and again by our clients from all across the globe for addressing their business challenges, and delivering them solutions, beyond set expectations.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Alamo, CA, US

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