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Remote Telephone Operator Jobs in Dothan, AL (NOW HIRING)

All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Dothan, AL

Remote Telephone Operator information

See Dothan, AL salary details

$8

$16

$22

How much do remote telephone operator jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote telephone operator in Dothan, AL is $16.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are popular job titles related to Remote Telephone Operator jobs in Dothan, AL? For Remote Telephone Operator jobs in Dothan, AL, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Dothan, AL look for? The top searched job categories for Remote Telephone Operator jobs in Dothan, AL are:
What cities near Dothan, AL are hiring for Remote Telephone Operator jobs? Cities near Dothan, AL with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Dothan, AL as of June 2026, with employment types broken down into 1% As Needed, 48% Full Time, 44% Part Time, 5% Contract, and 2% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,770 per year, or $16.2 per hour.
Remote Customer Care Advocate for Tricare - Virtual in Alabama Only

Remote Customer Care Advocate for Tricare - Virtual in Alabama Only

Veteran Jobs - 2023 Mar 01 - Veterans Resources

Enterprise, AL • Remote

$15/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Retired Military personnel and Veteran Spouses with customer service experience are strongly encouraged to apply.
This post is only for candidates living and working from the state of Alabama. 
Your resume must clearly reflect at least 2 years of customer service experience to be considered.


Founded in 2008 as a Service-Disabled Veteran and Minority-Owned IT company, VGS has grown into a trusted partner in veteran-centric customer engagement. We proudly employ Veterans, Military Spouses, and Caregivers in roles supporting both commercial and government clients.
VGS is seeking experienced contact center professionals for full-time, at-home positions supporting TRICARE beneficiaries. Our next new hire class begins July 6, 2026.
Job Duties Include:

  • Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims.
  • Successfully completing five weeks of paid virtual (at-home) training and applying learned skills on the job.
  • Operating a PC to extract information, document inquiries, and track activities in the database.
  • Thoroughly documenting inquiry outcomes for accurate tracking and analysis.
  • Coordinating with team members to ensure timely handling of TRICARE member requests.
  • Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary.
  • Meeting quality, member experience, and first-time resolution objectives while responding to customer needs.
  • Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges.


The Pay
While in training you are paid a a flat rate. After completing the training, the pay increases. After 60 days employment you are eligible for benefits medical, dental, vision, FSA, 401K, and paid time off benefits. If you already have medical benefits you want to keep it, you can and allocate your benefit dollars elsewhere. 
Note: The pay range during training starts at $15 per hour, and increases post-training, with additional consideration for periodic increases. Performance incentives are also offered for the role.
Full-time, long-term employment (not seasonal or contract).
8 weeks of training.
Competitive benefits package, including:
11 paid holidays
Paid time off (PTO)
Medical, dental, and vision coverage
Long- and short-term disability
Term life insurance
401K retirement plan
#LI-Remote
 

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