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Remote Telephone Operator Jobs in Charleston, SC

Tristar Insurance

Senior Vice President - Managed Care

SC · On-site +1

$175K - $250K/yr

This is a remote position but hybrid at one of our office locations would be preferred. POSITIONS ... EQUIPMENT OPERATED/USED: Computer, laptop, printer, copier, scanner, fax machine, telephone, mobile ...

All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Charleston, SC

Remote Telephone Operator information

See Charleston, SC salary details

$8

$16

$23

How much do remote telephone operator jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote telephone operator in Charleston, SC is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.22 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are popular job titles related to Remote Telephone Operator jobs in Charleston, SC?

For Remote Telephone Operator jobs in Charleston, SC, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Charleston, SC look for?

The top searched job categories for Remote Telephone Operator jobs in Charleston, SC are:

What cities near Charleston, SC are hiring for Remote Telephone Operator jobs?

Cities near Charleston, SC with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you

Field Claims Adjuster - South Carolina

American Integrity Insurance Company of Florida, Inc.

Charleston, SC • On-site, Remote

$60K - $80K/yr

Full-time

Posted 11 days ago

Key responsibilities

  • Investigate and evaluate field claims to determine coverage and extent of damage.

  • Conduct proper investigations on cause of loss, procure documentation, and evaluate vendor performance.

  • Process claims by completing documentation, assessing exposure, setting reserves, and making payment or denial decisions.

Job description

Job Summary

Title: Field Claims Adjuster

You'll Report To: Field Claims Director

As a Field Claims Adjuster, you will investigate and evaluate field claims reported on our policies to determine coverage and extent of damage in an attempt to reach an appropriate and negotiated settlement in accordance with statutory requirements, policy provisions and customary and reasonable mitigation techniques. We are looking for a Field Claims Adjuster to cover the entirety of South Carolina. 

Responsibilities
  • Confirm coverage and identifies / resolves coverage issues.  Contacts insured same day as claim is assigned.
  • Conduct proper investigations on cause of loss and procures proper documentation and supporting reports utilizing vendors appropriately.  Continually evaluate vendor performance and techniques.  Identify and recommend subrogation opportunities.
  • Utilize peer review as needed.
  • Review and process correspondence and takes appropriate action.  Maintain up-to-date claim file diary.
  • Complete assigned claims promptly with full required documentation.  Process payment and / or denial based on policy coverage.
  • Assess exposure and sets proper reserves.  Notify management of large losses promptly.
  • Communicate with customers, agents, and other partners verbally and in writing in a professional manner. Represent the company as the product coverage and statutory expert for our insureds, agents, and vendors.
  • Maintain appropriate documentation on all claim files and processes claims in a timely manner.
  • Meet company service standards and effectively uses the diary system to remain current.
  • Manage special projects, as assigned, within the established time and quality guidelines.
  • Responsible for developing and maintaining open and trusting working relationships with insureds in order to gather pertinent information.
  • Perform other related duties as assigned.
  • Regular and reliable attendance is an essential function of the position.
Qualifications

Education:  High School Diploma or GED required. College Degree preferred.

Experience: One (1) to three (3) years prior experience in field claims adjusting and three (3) to five (5) years prior experience estimating claims, prior carrier experience preferred. 

Licensure: State of South Carolina 520 or 620 License desired.  If you do not have a current South Carolina adjuster's license, American Integrity will work with you to obtain one during a reasonable amount of time.  Completion of insurance courses such as IIA, AEI, or CPCU preferred.

Skills:

  • Ability to analyze facts and coverages in order to evaluate damages. 
  • Proven ability in negotiation and investigation required. 
  • Ability to communicate interpersonally with individuals and groups via telephone and in writing. 
  • Ability to communicate effectively with a wide variety of technical / professional / consumer clients. 
  • Microsoft Windows and Office Suite. 
  • Familiarity with industry claims systems and property estimating systems, Xactimate preferred.
Your Environment (Text Only)Schedule: This position is remote from your home, but you are required to service the assigned territory on a daily basis.  #LI-Remote   Working Conditions: Normal business office environment.  Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.  The employee must occasionally lift and / or move up to 10 pounds.  During field work, this employee is also regularly exposed to outdoor weather conditions.  During field work the employee is exposed to work in areas of height, small spaces, and fumes or airborne particles and may occasionally be exposed to toxic of caustic chemicals.  The field work noise level is usually moderate. Travel: Field travel as required. ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.  American Integrity Insurance Group is an Equal Opportunity Employer.Employment Type: FULL_TIME

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