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Remote Telephone Operator Jobs in Calgary, AB (NOW HIRING)

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Remote Telephone Operator information

See Calgary, AB salary details

$8

$17

$40

How much do remote telephone operator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote telephone operator in Calgary, AB is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $10.58 and $17.79 per hour, depending on experience, location, and employer.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are popular job titles related to Remote Telephone Operator jobs in Calgary, AB?

For Remote Telephone Operator jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Calgary, AB look for?

The top searched job categories for Remote Telephone Operator jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Remote Telephone Operator jobs?

Cities near Calgary, AB with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Calgary, AB as of August 2026, with employment types broken down into 40% Full Time, 58% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $36,266 per year, or $17.4 per hour.

Director of Player Development

Calgary, AB • Remote

Penn Interactive
Gambling Activities • 51 - 200 employees
Learn more about Penn Interactiveexternal

Full-time

Re-posted 20 days ago

Job description

About the Role

Ownership and oversight of Player Development performance across all offered online sportsbook and iCasino products for all operating states and provinces within an assigned region (including, but not limited to - VIP acquisition, VIP retention, VIP P&L, VIP reinvestment, VIP market share expansion).

Direct oversight and development of all VIP Managers within all operating states and provinces in an assigned region.

About the Work
  • Directs the casino marketing function for PENN Interactive
  • Drives revenue, increases VIP database, and growth in key markets
  • Leads strategic direction for the regional VIP team to reach key VIP sales metrics, customer engagement, market share, and net revenue
  • Assists with development and enforcement of department processes and compliance initiatives that improve operations, efficiency, and service
  • Provides the Vice President of VIP with high level KPI data reporting and reviews of individual manager, host, and associate performances within an assigned region
  • Consistently keeps a high level of awareness of the VIP market offerings from competitors across the industry and leverages all relevant intel to acquire and maintain VIP wallet share within an assigned region
  • Maintains an updated and high level of knowledge of all relevant details of front-end product and technology (including, but not limited to, new product offerings and releases, cashier options for financial transactions, rules of casino games offered and different bet types on the sportsbook, etc...) and keeps regional staff informed and educated on all relevant information in this aspect
  • Assists with the creation of a steady top of funnel stream for new VIP business by generating opportunities that target relationships with potential high value players and social spaces
  • Oversee all new member welcomes, investigation, loyalty, sales, surveys, and the reactivation of lapsed members within assigned region
  • Utilizes daily reporting and analysis to make sound business decisions for an assigned region
  • Assists the Vice President of VIP with the creation, implementation and adoption of all new department initiatives and policies, including, but not limited to - sales performance incentive programs for the entire regional team as well as individual employees within an assigned region
  • Maintains constant and open communication with the Risk and Trading team, Responsible Gaming, Payment, and AML teams to make informed decisions as needed based on business

About You

  • At least 5+ years of gaming experience either online or with a brick-and-mortar casino
  • At least 3+ years of management experience, with a proven track record of successfully managing a sales team and driving revenue
  • At least 2+ years of experience with an online gaming operation
  • Proven experience in online gaming, customer service, concierge, luxury telemarketing or other account management
  • Excellent computer skills with an emphasis on Excel, excellent communication skills and telephone etiquette
  • Proficient in data management tools
  • Positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions
  • Ability to develop, review, and comprehend player tracking screens, reports, and all other necessary information and documentation
  • Ability to communicate effectively with external contacts and all levels of
  • The ability to travel and attend both on and off property events throughout the United States and Canada
  • Oversee and supervise high level events designed for our top customers and oversee team members at said events
  • Must be able to qualify for licenses and permits required by federal, state and local regulations
  • MUST HAVE: Passion for sports, casino and/or sports & casino betting

#LI-REMOTE

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