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Remote Telephone Operator Jobs in Austin, MN (NOW HIRING)

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Remote Telephone Operator information

See Austin, MN salary details

$8

$17

$24

How much do remote telephone operator jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for remote telephone operator in Austin, MN is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Telephone Operator, and why are they important?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What are remote telephone operators?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.
What are popular job titles related to Remote Telephone Operator jobs in Austin, MN? For Remote Telephone Operator jobs in Austin, MN, the most frequently searched job titles are:
What job categories do people searching Remote Telephone Operator jobs in Austin, MN look for? The top searched job categories for Remote Telephone Operator jobs in Austin, MN are:
What cities near Austin, MN are hiring for Remote Telephone Operator jobs? Cities near Austin, MN with the most Remote Telephone Operator job openings:
Remote Telephone Operator jobs near you
Infographic showing various Remote Telephone Operator job openings in Austin, MN as of July 2026, with employment types broken down into 43% Full Time, 55% Part Time, 1% Contract, and 1% Nights. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $36,172 per year, or $17.4 per hour.
Customer Service Representative - Austin, MN; Barron, WI or Remote office

Customer Service Representative - Austin, MN; Barron, WI or Remote office

Columbus Craft Meats

Austin, MN • On-site, Remote

$17.75 - $26.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

CUSTOMER SERVICE REPRESENTATIVE - CORPORATE OFFICE (AUSTIN,MN;  BARRON, WI; or REMOTE OFFICE)

About Hormel Foods - 

Hormel Foods Corporation, based in Austin, Minnesota, is a global branded food company with approximately $12 billion in annual revenue. Its brands include PLANTERS, SKIPPY, SPAM, HORMEL NATURAL CHOICE, APPLEGATE, WHOLLY, HORMEL BLACK LABEL, COLUMBUS, JENNIE-O and more than 30 other beloved brands. The company is a member of the S&P 500 Index and the S&P 500 Dividend Aristocrats, was named one of the best companies to work for by U.S. News & World Report, one of America's most responsible companies by Newsweek, recognized by TIME magazine as one of the World's Best Companies and has received numerous other awards and accolades for its corporate responsibility and community service efforts.  For more information, visit hormelfoods.com.

This position reports to Supervisor - Order Processing/Customer Service - Foodservice.   

Relocation is not eligible for this role. 

RESPONSIBILITIES:

This position requires working 8 hours each day Monday through Friday, which may be in addition to unplanned overtime.  The actual start time will be determined by the employee and supervision.  

  • Coordinates and processes all assigned organizational, sales and customer requests and data entry. Will escalate more complex issues to the Lead Customer Service Rep.
  • Performs all functions involved in the entering of customer orders to the mainframe to include orders submitted via phone or fax, transferring EDI orders to the mainframe, and making order changes as directed by customers and sales accurately and timely.
  • Provides delivery instructions to Corporate based Truck Routing and Centralized Transportation areas as well as updating master customer card information.
  • Ensures timely communication and follow through with customers, sales, centralized transportation, and deployment personnel daily.
  • Performs resale orders for product movement due to overages/refusals based on OS&D.
  • Schedules delivery appointments by phone, email, customer websites when applicable. 
  • Edits orders to ensure accuracy in price brackets, price lists, and contract applications. Seeks sales input for price verification if discrepancy is found.
  • Works with many internal and external customers as issues arise and will coordinate and troubleshoot with multiple areas. Will escalate to lead if issue not able to be resolved.

QUALIFICATIONS:

Required

  • Customer Service experience.
  • Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to initiate appropriate action independently.
  • Broad knowledge of Microsoft Office applications with an emphasis on Excel.
  • Demonstrated ability to execute detailed work independently and accurately.
  • Demonstrated organizational skills and ability to prioritize work.

  • Applicants must not now, or at any time in the future, require sponsorship for a work visa

  • Applicants must be authorized to work in the United States for any employer

Preferred

  • 1 or more years of related experience.
  • Knowledge of ORACLE and processes.
  • Experience on Mainframe Order Processing, TSO, or AS400.

At Hormel Foods, base pay is one part of our total compensation package and is determined within a range.  The base hiring pay range for this role is $17.75- $26.25, and your actual base pay within that range will depend upon a variety of factors including, but not limited to, job-related knowledge, skill set, level of experience, and geographic market location. 

Other components of Hormel Foods' total compensation package includes comprehensive medical, dental and vision coverage, discretionary annual merit increases, profit sharing, 401(k) with employer match, stock purchase plan, earned paid time off, FREE two-year community/technical college tuition for children of employees, and more.

Hormel Foods provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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