Experience with telemetry, remote monitoring, or automated reporting tools. * Understanding of service KPIs such as FCFR, MTTR, and SLA compliance. * Crossfunctional collaboration experience with ...
Experience with telemetry, remote monitoring, or automated reporting tools. * Understanding of service KPIs such as FCFR, MTTR, and SLA compliance. * Crossfunctional collaboration experience with ...
NOC Engineer - Tier III
Tulsa, OK · On-site +1
$85K - $95K/yr
Strong understanding of network monitoring, alerting, and telemetry tools. * Proven ability to lead ... This is a Remote position. * The schedule for this position is based on company requirements for ...
NOC Engineer - Tier III
Tulsa, OK · On-site +1
$85K - $95K/yr
Strong understanding of network monitoring, alerting, and telemetry tools. * Proven ability to lead ... This is a Remote position. * The schedule for this position is based on company requirements for ...
Remote Telemetry Monitoring information
What is a Remote Telemetry Monitoring job?
A Remote Telemetry Monitoring job involves overseeing and analyzing data from patients, machines, or systems remotely using telemetry technology. In healthcare, this typically includes monitoring patients’ vital signs and alerting medical staff to critical changes. In other industries, such as energy or telecommunications, it involves tracking equipment performance and detecting faults in real time. The role requires strong analytical skills, attention to detail, and proficiency with monitoring software. It ensures the safety, efficiency, and optimal functioning of the monitored subjects.
What does a typical day look like for someone working in Remote Telemetry Monitoring?
A typical day in Remote Telemetry Monitoring involves continuously observing patient data streams, analyzing vital signs for irregularities, and promptly alerting clinical teams to any significant changes. You’ll spend much of your time using specialized software to monitor multiple patients, documenting findings, and collaborating remotely with on-site nurses and physicians. The role requires high concentration and the ability to prioritize tasks efficiently within a team-based or independent work environment. While it can be fast-paced, this position offers the rewarding challenge of making a direct impact on patient care from a remote location.
What are the key skills and qualifications needed to thrive in the Remote Telemetry Monitoring position, and why are they important?
To excel in Remote Telemetry Monitoring, strong analytical abilities, attention to detail, and a background in healthcare or allied health fields are typically required. Familiarity with telemetry software, remote patient monitoring systems, and relevant certifications such as Basic Life Support (BLS) or Certified Telemetry Technician are highly valued. Excellent communication skills, critical thinking, and the ability to work independently make candidates stand out in this position. These skills are essential for accurately interpreting data, promptly identifying abnormalities, and ensuring patient safety in a remote setting.
What are popular job titles related to Remote Telemetry Monitoring jobs in Oklahoma? For Remote Telemetry Monitoring jobs in Oklahoma, the most frequently searched job titles are:
What job categories do people searching Remote Telemetry Monitoring jobs in Oklahoma look for? The top searched job categories for Remote Telemetry Monitoring jobs in Oklahoma are:
What cities in Oklahoma are hiring for Remote Telemetry Monitoring jobs? Cities in Oklahoma with the most Remote Telemetry Monitoring job openings:
Pregis rating
6.8
Based on 25 frontline employees who took The Breakroom Quiz
76th of 110 rated packaging manufacturers
Job description
Job Title: Technical Support Specialist
Summary of Job
The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required.
Essential Functions and Responsibilities
- Technical Intake & Triage
- Serve as the first technical point of contact for inbound customer support requests.
- Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact.
- Prioritize tickets based on uptime risk, SLA requirements, and customer impact.
- Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions.
- Remote Technical Recovery
- Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations.
- Guide customers through safe corrective actions to restore operation whenever possible.
- Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards.
- Escalate complex or unresolved issues with complete technical context and documented findings.
- Field Service Coordination
- Initiate Work Orders and support field service scheduling when onsite response is required.
- Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians.
- Support travel time optimization and technician utilization through clean, complete case data.
- Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives.
- Ticket Documentation & Data Quality
- Document all tickets accurately and consistently in C4C and Field Service Management systems.
- Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators.
- Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
- Identify recurring issues and communicate trends to Operations, Engineering, and Product teams.
Key Performance Indicators
- Technical Support Average Response Time
- First Contact Fix Rate
- Truck Roll Avoidance
- Missed Calls and After Hours Call Handling
Education and Experience
Required:
- 3+ years of experience in technical support, field service support, or equipment troubleshooting.
- Handson experience supporting electromechanical or automated equipment.
- Ability to troubleshoot systems using logical, structured diagnostic approaches.
Preferred:
- Experience supporting capital equipment, automation, or packaging machinery.
- Remote technical support background.
- Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks.
Job Requirements
Required
- Strong technical troubleshooting and customer communication skills.
- Ability to perform calmly and effectively in highpressure downtime situations.
- High attention to detail in documentation and system updates.
- Proficiency with Field Service Management platforms and digital workflows.
Preferred
- Experience with telemetry, remote monitoring, or automated reporting tools.
- Understanding of service KPIs such as FCFR, MTTR, and SLA compliance.
- Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams.
- Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce
Competency
- Customer Focus
- Operational Discipline
- Data Accuracy
- CrossFunctional Collaboration
- Communication Clarity
- Problem Solving
- Ownership & Accountability
#SYS1
About Pregis
Sourced by ZipRecruiter
Industry
Plastics packaging film and sheet (including laminated) manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Deerfield, IL, US
Year founded
2005