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Remote Telecommunications Jobs in Miami, FL (NOW HIRING)

Northern Base

Field Service Consultant

Miami, FL · Remote

Remote (USA) Employment Type: Full-Time Visa Type: USC / GC Only Must-Have Qualifications: * 7+ ... Experience supporting EPC, Utilities, Energy, Infrastructure Construction, Telecommunications, or ...

VoIPNETICS

Outside Sales Representative

Miami, FL · Remote

$2.5K - $10K/mo

About VoIPNETICS VoIPNETICS is a forward-thinking telecommunications provider delivering cloud ... remote-work, and business-continuity needs. * Present appropriate VoIPNETICS solutions based on ...

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All JobsTelecommunications JobsRemote Telecommunications JobsRemote Telecommunications Jobs in Miami, FL

Remote Telecommunications information

See Miami, FL salary details

$25.2K

$88.7K

$163.5K

How much do remote telecommunications jobs pay per year?

As of Aug 25, 2026, the average yearly pay for remote telecommunications in Miami, FL is $88,667.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,456.00 and $128,096.00 per year, depending on experience, location, and employer.

What is a remote telecommunications?

A Remote Telecommunications job involves managing communication systems, such as internet, phone, and video conferencing, from a remote location. Responsibilities may include network maintenance, troubleshooting connectivity issues, and supporting VoIP or wireless systems. These roles are common in industries like IT, customer service, and network engineering. Remote telecommunications professionals use digital tools to ensure seamless communication without needing to be onsite.

What does a remote telecommunications do?

A typical day in a Remote Telecommunications role involves monitoring network performance, troubleshooting connection issues, and providing technical support to clients or internal teams, all from a remote setting. You may participate in virtual meetings to coordinate with IT staff, document and escalate complex technical challenges, and implement network updates or security protocols. Responsibilities can range from configuring VoIP systems to analyzing traffic data and ensuring minimal downtime. You'll usually collaborate closely with other technical professionals, making strong communication and teamwork skills important even when working independently. This structure provides a dynamic and flexible work environment, suited to those who enjoy fast-paced problem-solving and continual learning.

What are the key skills and qualifications needed to thrive in remote telecommunications, and why are they important?

To excel in a Remote Telecommunications role, you should have a solid understanding of networking principles, telecommunications systems, and troubleshooting techniques, often backed by a degree in telecommunications, IT, or a related field. Familiarity with VoIP platforms, network management tools, and certifications such as CCNA or CompTIA Network+ is highly valuable. Strong communication, problem-solving abilities, and self-motivation are essential soft skills for collaborating remotely and addressing issues promptly. These qualifications ensure efficient operation, effective teamwork, and reliable support for communication infrastructure in a virtual work environment.

What are the most commonly searched types of Telecommunications jobs in Miami, FL?

The most popular types of Telecommunications jobs in Miami, FL are:

What are popular job titles related to Remote Telecommunications jobs in Miami, FL?

For Remote Telecommunications jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Remote Telecommunications jobs in Miami, FL look for?

The top searched job categories for Remote Telecommunications jobs in Miami, FL are:

What cities near Miami, FL are hiring for Remote Telecommunications jobs?

Cities near Miami, FL with the most Remote Telecommunications job openings:

Remote Telecommunications jobs near you
Infographic showing various Remote Telecommunications job openings in Miami, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $88,667 per year, or $42.6 per hour.

Remote Contact Center Supervisor

Hotwire Communications

Fort Lauderdale, FL • Remote

Full-time

Re-posted 10 days ago

Hotwire Communications rating

8.3

Company rating: 8.3 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

19th of 99 rated telecommunications companies

Job description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

  • Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
  • Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
  • Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
  • Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
  • Monitor team members email and department communication to ensure proper feedback is provided as necessary.
  • Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
  • Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
  • Partner with management to identify areas of opportunity to improve the customer experience
  • Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
  • Act as management escalation point for escalated calls
  • Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
  • Keep abreast of new company products, services and procedures to ensure thorough team communication.
  • Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
  • Work with management on Customer Contact Center initiatives.
  • Appropriately escalate customer dissatisfaction with call center leadership team.
  • Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

  • Demonstrated ability and experience in providing leadership and motivation
  • Working knowledge of Call Centers concepts, practices and procedures
  • Knowledge of cable and telecommunications products and services
  • At least 2 years’ experience in call center and customer service center role
  • At least one year of AMDOCS experience strongly preferred
  • Superior customer service delivery skills
  • Focused, driven to achieve
  • Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

What Hotwire Communications employees say

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