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Remote Telecom Jobs in Miami, FL (NOW HIRING)

Alorica

Remote Customer Solutions Representative

Plantation, FL · On-site +1

$15.25 - $20.75/hr

Remote Customer Solutions Representative Location : "Work at Home Employment Type: Full-time ... Telecom Sales and Service About Us We're the largest minority-owned CX provider, delivering digital ...

MBR Partners

Sales Director CPaaS - US

Miami, FL · Remote

$100K - $200K/yr

The Role Our client is looking for an experienced Telecom Sales Professional with deep expertise in ... Location : Across USA (Remote with extensive travel) Key Responsibilities: Enterprise Sales ...

ORR Protection

Fire Systems Account Manager

Miami, FL · Remote

This is a remote reporting, work-from-home position. If you have experience in the fire protection ... Identify prospects that match the profile of ORR Protection in the Data Center, Industrial, telecom ...

All JobsTelecom JobsRemote Telecom JobsRemote Telecom Jobs in Miami, FL

Remote Telecom information

See Miami, FL salary details

$12

$37

$81

How much do remote telecom jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote telecom in Miami, FL is $37.64, according to ZipRecruiter salary data. Most workers in this role earn between $24.86 and $44.79 per hour, depending on experience, location, and employer.

How do remote telecom professionals typically collaborate with on-site teams and clients to ensure seamless communication and project delivery?

Remote telecom professionals often rely on a combination of collaboration tools such as video conferencing, project management software, and cloud-based documentation to stay connected with on-site teams and clients. Establishing clear communication protocols and regular check-ins helps bridge any gaps that remote work might create. Additionally, remote telecom specialists are expected to be proactive in troubleshooting and resolving technical issues, often coordinating with field technicians or customer support to ensure minimal service disruption. Building strong virtual relationships and maintaining responsiveness are key to success in this role.

What is a Remote Telecom job?

A Remote Telecom job involves working in the telecommunications industry from a location outside of a traditional office, often from home. Professionals in remote telecom roles may work on network management, customer support, technical troubleshooting, or system installation and maintenance. These jobs leverage digital tools and cloud-based systems to enable employees to perform their duties without being physically present at a company site. Remote telecom positions are popular due to their flexibility and the growing reliance on reliable communication networks. Common roles include network engineers, support specialists, and project managers.

What are the key skills and qualifications needed to thrive as a Remote Telecom professional, and why are they important?

To thrive as a Remote Telecom professional, you need a solid understanding of telecommunications systems, networking principles, and relevant industry standards, often backed by a degree in information technology or a related field. Familiarity with network management tools, VoIP systems, cloud communications platforms, and certifications like Cisco CCNA or CompTIA Network+ is highly valued. Strong problem-solving abilities, effective communication, and self-motivation are crucial soft skills for remote work environments. These skills ensure reliable service delivery, efficient troubleshooting, and clear collaboration with clients and teams across diverse locations.

What is the difference between Remote Telecom vs Remote Network Technician?

AspectRemote TelecomRemote Network Technician
Required CertificationsFCC, Cisco, CompTIA certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentTelecommunications companies, service providersIT firms, network service providers
Industry UsageTelecom industry, broadband providersIT and networking industry
Job FocusDesign, install, maintain telecom systemsInstall, troubleshoot, repair network hardware

Remote Telecom roles focus on telecommunications systems, requiring certifications like FCC or Cisco, and are common in telecom companies. Remote Network Technicians primarily troubleshoot and repair network hardware, often holding CompTIA Network+ or Cisco CCNA. Both roles involve remote work but differ in their technical focus and industry applications.

What Are Remote Telecom Jobs?

Remote telecom jobs often include roles in software and technical services that have telecommute options. You may work as a software architect, developer, analyst, or operator. In these telecommunications industry roles, you work from home using computers, the internet, and a phone to complete your duties. You may work with teams to write code, debug programs, monitor computer performance, and test software. Depending on the exact role, your responsibilities may include monitoring a wireless network or system for performance and security, upgrading hardware and software, troubleshooting user issues, and configuring user privileges and programs.

More about Remote Telecom jobs
What are the most commonly searched types of Telecom jobs in Miami, FL? The most popular types of Telecom jobs in Miami, FL are:
What are popular job titles related to Remote Telecom jobs in Miami, FL? For Remote Telecom jobs in Miami, FL, the most frequently searched job titles are:
What cities near Miami, FL are hiring for Remote Telecom jobs? Cities near Miami, FL with the most Remote Telecom job openings:
Remote Telecom jobs near you
Infographic showing various Remote Telecom job openings in Miami, FL as of July 2026, with employment types broken down into 82% Full Time, 13% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $78,287 per year, or $37.6 per hour.
Remote Customer Solutions Representative

Remote Customer Solutions Representative

Alorica

Plantation, FL • Remote

$15.25 - $20.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Alorica rating

5.5

Company rating: 5.5 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

43rd of 72 rated call and contact centers

Job description

Remote Customer Solutions Representative

Location: "Work at Home 

Employment Type: Full-time 

Supporting:  Telecom Sales and Service

About Us

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

As an Inbound Customer Solutions Representative, you will be the first point of contact for customers seeking assistance with their wireless or telecom services. In this role, you will deliver exceptional customer support by answering incoming calls, resolving inquiries, and providing solutions with empathy and professionalism. You will be assisting customers with a wide range of technical and service related concerns, including issues with calling, texting, network connectivity, slow data, and 5G home internet devices.

Key Responsibilities

  • Provide outstanding customer service by responding to inbound calls, assisting with questions regarding service plans, upgrades, added services, and billing. 
  • Take full ownership of issue resolution while maintaining a professional and positive attitude. 
  • Perform troubleshooting for mobile devices and networking issues
  • Act as an advocate for the customer by listening carefully, showing compassion, and working to resolve concerns with patience and understanding.
  • Effectively de-escalate challenging situations while maintaining a calm and positive demeanor.
  • identify sales opportunities to enhance customer accounts through additional products or services that enhance the customer experience
  • Work collaboratively within a supportive and engaging call center team environment.
  • Success in this role requires customer focus, technical aptitude, multitasking ability, problem solving skills, processing accuracy, and adherence to quality and security standards. 

Qualifications: 

  • Candidates must be at least 18 years old, possess a high school diploma or equivalent
  • This role requires strong computer literacy, the ability to navigate multiple systems at once
  • A passion for helping people and creating a positive customer experience.
  • Prior customer service or contact center experience, along with familiarity with telecom products, billing systems, and mobile operating systems, is preferred.
  • Strong communication and active listening skills.
  • Demonstrate punctuality and reliability, and maintain flexibility to work various shifts including evenings, weekends, and holidays. 
 
What'll Set You Up for Success

 

 
Required:
  • High school diploma or GEDin hand for upload verification at time of interview
  • 6+ months of customer service or sales experience preferred
  • Work at home environment is in a private residence and matches the address listed on file
  • Comfortable working with company-issued equipment such as a webcam if applicable.
  • An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G).
  • Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.

 
For Internal Candidates:
  • Must not be on any corrective action or performance plans
  • Must have held your current position for 6+ months
  • Must have relevant industry/program experience

 
Location Note: We are only considering candidates and hiring for this position in the following states:  Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.

 

 
Why Alorica?

 
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

 

 
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.

 

 
What We Offer:
  • Health, dental, and vision coverage with HSA options
  • Paid time off
  • Flexible pay options: daily or weekly pay
  • 401(k) retirement plan
  • Leadership development programs that really grow your career
  • Open access courses through Alorica Academy
  • Paid training and tuition reimbursement
  • Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
  • Employee assistance program for personal and professional support
  • Additional voluntary benefits to meet your individual needs

 
Our Values

 
Bold - We challenge conventions and take smart risks 
Relentless - We deliver results, no matter what it takes 
Connected - We work as One Alorica because we're stronger together 
True - We show up as our authentic selves, every single day

 
Ready to Join Us?

 
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.

 
Apply Today!

 
Equal Opportunity Employer - Veterans/Disabled

 
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

 
#AloricaJobs #CallCenter #CustomerServiceJobs

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