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Remote Telecommunications Relay Service Jobs in Michigan

Stefanini Group

Project Specialist

Grand Rapids, MI · Remote

Stefanini is looking for an Project Specialist - 100% Remote. For quick Apply, please reach out to ... services, manufacturing, telecommunications, chemical services, technology, public sector, and ...

Stefanini Group

Project Specialist

Grand Rapids, MI · Remote

Stefanini is looking for an Project Specialist - 100% Remote. For quick Apply, please reach out to ... services, manufacturing, telecommunications, chemical services, technology, public sector, and ...

Stefanini Group

Project Specialist

Grand Rapids, MI · Remote

Stefanini is looking for an Project Specialist - 100% Remote. For quick Apply, please reach out to ... services, manufacturing, telecommunications, chemical services, technology, public sector, and ...

Uptiv Health

$15.50 - $19/hr

Strong customer service orientation, able to accurately relay detailed information to people of all ... Remote, USA,

Stefanini Group

Enrollment Coordinator

Southfield, MI · Remote

Stefanini is looking for an Enrollment Coordinator- Remote For quick Apply, please reach out to ... services, manufacturing, telecommunications, chemical services, technology, public sector, and ...

Stefanini Group

Enrollment Coordinator

Southfield, MI · Remote

Stefanini is looking for an Enrollment Coordinator- Remote For quick Apply, please reach out to ... services, manufacturing, telecommunications, chemical services, technology, public sector, and ...

Stefanini Group

Enrollment Coordinator

Southfield, MI · Remote

Stefanini is looking for an Enrollment Coordinator- Remote For quick Apply, please reach out to ... services, manufacturing, telecommunications, chemical services, technology, public sector, and ...

Stefanini Group

Epic Data Engineer

Grand Rapids, MI · Remote

Stefanini is looking for Epic Data Engineer-Remote For quick apply, please contact Sudhanshu ... services, manufacturing, telecommunications, chemical services, technology, public sector, and ...

Stefanini Group

Epic Data Engineer

Grand Rapids, MI · Remote

Stefanini is looking for Epic Data Engineer-Remote For quick apply, please contact Sudhanshu ... services, manufacturing, telecommunications, chemical services, technology, public sector, and ...

Stefanini Group

Epic Data Engineer

Grand Rapids, MI · Remote

Stefanini is looking for Epic Data Engineer-Remote For quick apply, please contact Sudhanshu ... services, manufacturing, telecommunications, chemical services, technology, public sector, and ...

SkySync

Sales Engineer

Ann Arbor, MI · Remote

... remote Syncopaths in all US time zones. Our energetic and unique workforce excels at managing our ... Collaborate with Professional Services to ensure that the post-sales services/implementation are ...

MasTec Industrial

Engineer, E&I

Warren, MI · On-site +1

$140K - $180K/yr

... in relay protection and controls. Location and Travel Details: This is a remote role and can be ... We support utilities, developers, and municipalities with EPC services and project development ...

MasTec Industrial

Engineer, E&I

Grand Rapids, MI · On-site +1

$140K - $180K/yr

... in relay protection and controls. Location and Travel Details: This is a remote role and can be ... We support utilities, developers, and municipalities with EPC services and project development ...

MasTec Industrial

Engineer, E&I

Sterling Heights, MI · On-site +1

$140K - $180K/yr

... in relay protection and controls. Location and Travel Details: This is a remote role and can be ... We support utilities, developers, and municipalities with EPC services and project development ...

SGS

Senior Project Manager

Livonia, MI · On-site +1

We proudly deliver our expert services through the SGS name and trusted specialized brands ... NOTE TO CANDIDATES - This is a 100% remote opportunity. Our Livonia, MI laboratory is looking for a ...

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Remote Telecommunications Relay Service information

What is the difference between Remote Telecommunications Relay Service vs Customer Service Representative?

AspectRemote Telecommunications Relay ServiceCustomer Service Representative
Required credentialsTraining in relay services, communication technologyCustomer service skills, sometimes certifications in communication
Work environmentRemote, specialized communication platformRemote or in-office, various industries
Employer & industry usageTelecommunications, accessibility servicesRetail, tech, finance, many sectors
Common search intentRelay services, accessibility communicationCustomer support, client interaction

The Remote Telecommunications Relay Service focuses on providing accessible communication for individuals with hearing or speech disabilities, requiring specialized training. Customer Service Representatives handle general client inquiries across various industries. While both roles involve communication skills and can be remote, their specific functions and industry applications differ significantly.

What are popular job titles related to Remote Telecommunications Relay Service jobs in Michigan? For Remote Telecommunications Relay Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Telecommunications Relay Service jobs in Michigan look for? The top searched job categories for Remote Telecommunications Relay Service jobs in Michigan are:
What cities in Michigan are hiring for Remote Telecommunications Relay Service jobs? Cities in Michigan with the most Remote Telecommunications Relay Service job openings:
Remote Telecommunications Relay Service jobs near you
Infographic showing various Remote Telecommunications Relay Service job openings in Michigan as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 100% Remote job distribution.

Connected Services Quality Manager

Stellantis

Auburn Hills, MI • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Stellantis rating

7.5

Company rating: 7.5 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

14th of 44 rated automakers

Job description

Join the Connected Services Quality team and contribute to shaping the next generation of software-defined vehicle experiences. In this role, you will help ensure that connected services, mobile applications, OTA capabilities, remote operations, and digital customer journeys meet the highest quality expectations across the full product lifecycle.

You will be responsible for translating customer feedback, warranty data, field signals, surveys, and benchmark insights into clear quality priorities, ensuring that the most relevant issues are addressed in the product backlog and driven to resolution with Product, Engineering, Validation, OP4C, and regional teams.

We are looking for a customer-obsessed technology enthusiast with a strong background in automotive electronic systems, connected vehicle architectures, and software quality. This is a highly transversal role for someone who can combine technical depth, data-driven decision-making, stakeholder influence, and a passion for improving real-world customer experience.

Responsibilities:

  • Analyze customer feedback, warranty claims, QFS/NPS/JD Power survey results, app reviews, social media signals, and field data to identify recurring quality themes and customer pain points.
  • Classify issues by feature, system, customer impact, root cause family, and complaint type, distinguishing between design limitations, malfunctions, usability concerns, and expected behavior by design.
  • Drive data-based prioritization through Pareto analysis, KPI monitoring, and customer impact assessment to ensure the most critical connected services issues are addressed first.
  • Collaborate with Product, Engineering, Validation, OP4C, Control Tower, Regions, Brands, and Customer Care teams to convert customer voice into actionable backlog items, corrective actions, and quality improvement plans.
  • Benchmark Stellantis connected services against best-in-class competitors and top quartile references, leveraging HUB vehicles, benches, simulators, and available test assets to evaluate real customer experience.
  • Define, monitor, and communicate Quality KPIs such as warranty forecast, Things Gone Wrong, PPM/PPH, remote operation success rate, onboarding journey performance, issue aging, and time to fix.
  • Support issue prioritization forums and escalation processes by providing fact-based customer impact analysis, warranty evidence, survey insights, and business risk assessment.
  • Contribute to milestone readiness assessments by evaluating quality maturity, open issue status, validation evidence, customer risk, and launch readiness for connected services features.
  • Promote a continuous improvement mindset by capturing lessons learned, supporting problem-solving activities, mentoring engineering teams, and helping embed quality-by-design practices into development and serial life.

Basic Qualifications:

  • Bachelor’s degree in Engineering, Computer Science, Electronics, Telecommunications, Automotive Engineering, or a related technical field. 
  • A minimum 8 years of experience in the automotive industry, ideally within connected services, software quality, electronic systems, vehicle integration, customer experience, or serial life quality management.
  • Strong understanding of connected vehicle end-to-end architectures, including on-board/off-board systems, telematics, mobile apps, cloud platforms, OTA, service activation, remote services, diagnostics, and vehicle data flows.
  • Solid knowledge of automotive development and quality processes, including PDP/APQP principles, milestone readiness, validation maturity, issue management, lessons learned, and continuous improvement methods.
  • Experience with customer voice analysis, warranty data, survey interpretation, Pareto analysis, KPI definition, trend monitoring, and executive reporting.
  • Ability to connect technical symptoms, customer impact, business risk, and product backlog priorities to drive fact-based decisions.
  • Experience using issue management, collaboration, and engineering tools such as Jira, Confluence, PLM, S2IRIUS, GIM, ALTIS, RTC, Foundry, or equivalent platforms is preferred.
  • Knowledge of problem-solving methodologies such as Root Cause Analysis, 8D, RPS, DFSS, FMEA, or similar quality improvement approaches is a plus.
  • Excellent communication, influencing, and coordination skills in a multi-site, multicultural, and cross-functional environment.
  • Proven ability to lead complex topics without direct authority, align stakeholders, manage escalations, and drive issues to closure.
  • Strong analytical mindset, customer orientation, autonomy, curiosity, and ability to operate effectively in a fast-changing software-defined vehicle environment.
  • Fluency in English is required.

Preferred Qualifications:

  • Master’s degree in Engineering, Computer Science, Electronics, Telecommunications, Automotive Engineering, or a related technical field. 

Our Benefits — Designed with You in Mind

Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected.

Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans
We help you plan for the future with:

  • An employer match on contributions to your 401k, Roth, and Catch-Up plans
  • An employer contribution, even if you don’t contribute

Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs — because your peace of mind matters.

Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back
We believe in investing in your future and your passions:

  • Tuition reimbursement
  • Student loan refinancing programs
  • 18 paid volunteer hours each year to make a difference in your community

And so much more!
When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.

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