Maintain technical documentation, routing logic, carrier mappings, and escalation procedures WHAT WE'RE LOOKING FOR * 5+ years of experience building or operating SMS / MMS platforms in telecom, MNO ...
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Maintain technical documentation, routing logic, carrier mappings, and escalation procedures WHAT WE'RE LOOKING FOR * 5+ years of experience building or operating SMS / MMS platforms in telecom, MNO ...
Remote Telecom information
What is a remote telecom?
A Remote Telecom job involves working in the telecommunications industry from a location outside of a traditional office, often from home. Professionals in remote telecom roles may work on network management, customer support, technical troubleshooting, or system installation and maintenance. These jobs leverage digital tools and cloud-based systems to enable employees to perform their duties without being physically present at a company site. Remote telecom positions are popular due to their flexibility and the growing reliance on reliable communication networks. Common roles include network engineers, support specialists, and project managers.
What are the key skills and qualifications needed to thrive as a remote telecom professional?
To thrive as a Remote Telecom professional, you need a solid understanding of telecommunications systems, networking principles, and relevant industry standards, often backed by a degree in information technology or a related field. Familiarity with network management tools, VoIP systems, cloud communications platforms, and certifications like Cisco CCNA or CompTIA Network+ is highly valued. Strong problem-solving abilities, effective communication, and self-motivation are crucial soft skills for remote work environments. These skills ensure reliable service delivery, efficient troubleshooting, and clear collaboration with clients and teams across diverse locations.
How do remote telecom professionals typically collaborate with on-site teams and clients?
Remote telecom professionals often rely on a combination of collaboration tools such as video conferencing, project management software, and cloud-based documentation to stay connected with on-site teams and clients. Establishing clear communication protocols and regular check-ins helps bridge any gaps that remote work might create. Additionally, remote telecom specialists are expected to be proactive in troubleshooting and resolving technical issues, often coordinating with field technicians or customer support to ensure minimal service disruption. Building strong virtual relationships and maintaining responsiveness are key to success in this role.
What is the difference between Remote Telecom vs Remote Network Technician?
| Aspect | Remote Telecom | Remote Network Technician |
|---|---|---|
| Required Certifications | FCC, Cisco, CompTIA certifications | CompTIA Network+, Cisco CCNA |
| Work Environment | Telecommunications companies, service providers | IT firms, network service providers |
| Industry Usage | Telecom industry, broadband providers | IT and networking industry |
| Job Focus | Design, install, maintain telecom systems | Install, troubleshoot, repair network hardware |
Remote Telecom roles focus on telecommunications systems, requiring certifications like FCC or Cisco, and are common in telecom companies. Remote Network Technicians primarily troubleshoot and repair network hardware, often holding CompTIA Network+ or Cisco CCNA. Both roles involve remote work but differ in their technical focus and industry applications.
More about Remote Telecom jobs
What cities near Spanish Fork, UT are hiring for Remote Telecom jobs?
Cities near Spanish Fork, UT with the most Remote Telecom job openings:
Full-time
Medical, Dental, Vision, PTO
Re-posted 2 days ago
Job description
ABOUT TELEGENT
Telegent is a next-generation mobile communications platform redefining how businesses and brands connect people through wireless technology. We provide a software-first, API-driven mobile Platform-as-a-Service (mPaaS) that combines intelligent voice, messaging, data, and unified communications into a single, flexible solution.
At Telegent, we move fast, think creatively, and build technology that makes mobile communications simpler, more powerful, and more adaptive for the future.
ABOUT THE ROLE
We're looking for a Staff Messaging Engineer (SMS/MMS) to own the architecture and reliability of our messaging infrastructure at scale. This is a high-impact individual contributor role: you will shape how SMS and MMS traffic flows across our platform, drive carrier integrations, and set the technical direction for messaging across a distributed team of engineers.
This role owns message routing, throughput, delivery reporting, and compliance across U.S. and international networks.
WHAT YOU'LL DO
- Design, deploy, and operate SMS and MMS routing, delivery, and reporting systems across multiple carriers and messaging hubs
- Evaluate,
- Configure and maintain SMPP connections for SMS and MM7 interfaces for MMS, including routing, throttling, retries, and failover
- Support 10DLC, toll-free, short code, and international messaging workflows
- Build and maintain APIs for outbound and inbound messages, delivery receipts (DLRs), and webhooks
- Monitor throughput, delivery success, carrier response codes, and system performance
- Investigate and resolve deliverability issues, including blocking, filtering, and spam classification
- Enforce compliance with CTIA guidelines, opt-in/opt-out rules, and 10DLC requirements
- Partner with SIP, network, and customer success teams to support enterprise messaging customers
- Maintain technical documentation, routing logic, carrier mappings, and escalation procedures
WHAT WE'RE LOOKING FOR
- 5+ years of experience building or operating SMS / MMS platforms in telecom, MNO, MVNO, or CPaaS environment
- Hands-on experience with SMSC/MMSC platforms using SMPP for SMS and MM7 for MMS
- Experience implementing and deploying Azure cloud-base platforms
- Experience with carrier-grade messaging systems such as Jasmin, Melrose Labs, or similar routing platforms
- Designing, implementing and maintain high-availability, multi-regional queue-based Kubernetes cloud-based message traffic routing
- Strong understanding of SMPP, MM7, delivery receipts (DLRs), and carrier error codes
- Experience integrating with U.S. mobile carrier or global messaging aggregators
- Ability to troubleshoot and resolve issues in live production messaging systems
- Experience turning SMPP bind modes, throughput limits, and routing priorities
- Experience with MMS media hosting, delivery, and content handling experience
- Familiarity with AI development workflows and tools is strongly preferred
TECHNOLOGIES & TOOLS
SMS/ MMS, SMPP, Messaging Gateways, Carrier APIs, mPaaS, FMC / MFC, Wireshark, Linux, REST / HTTP APIs
BENEFITS
- Competitive compensation package, including performance-based bonus potential and comprehensive health benefits
- 100% employer-paid medical, dental, and vision
- Unlimited PTO
- Equipment provided