Experience monitoring or supporting remote or field-deployed network infrastructure * NaaS, managed connectivity, ISP, or telecom support background * Splunk experience -- dashboards, searches, alert ...
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Experience monitoring or supporting remote or field-deployed network infrastructure * NaaS, managed connectivity, ISP, or telecom support background * Splunk experience -- dashboards, searches, alert ...
VP BPO Sales
Kansas, KS · Remote
... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive ...
Quick apply
VP BPO Sales
Kansas, KS · Remote
... telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive ...
Remote Telecom information
How do remote telecom professionals typically collaborate with on-site teams and clients?
Remote telecom professionals often rely on a combination of collaboration tools such as video conferencing, project management software, and cloud-based documentation to stay connected with on-site teams and clients. Establishing clear communication protocols and regular check-ins helps bridge any gaps that remote work might create. Additionally, remote telecom specialists are expected to be proactive in troubleshooting and resolving technical issues, often coordinating with field technicians or customer support to ensure minimal service disruption. Building strong virtual relationships and maintaining responsiveness are key to success in this role.
What is a remote telecom?
A Remote Telecom job involves working in the telecommunications industry from a location outside of a traditional office, often from home. Professionals in remote telecom roles may work on network management, customer support, technical troubleshooting, or system installation and maintenance. These jobs leverage digital tools and cloud-based systems to enable employees to perform their duties without being physically present at a company site. Remote telecom positions are popular due to their flexibility and the growing reliance on reliable communication networks. Common roles include network engineers, support specialists, and project managers.
What are the key skills and qualifications needed to thrive as a remote telecom professional?
To thrive as a Remote Telecom professional, you need a solid understanding of telecommunications systems, networking principles, and relevant industry standards, often backed by a degree in information technology or a related field. Familiarity with network management tools, VoIP systems, cloud communications platforms, and certifications like Cisco CCNA or CompTIA Network+ is highly valued. Strong problem-solving abilities, effective communication, and self-motivation are crucial soft skills for remote work environments. These skills ensure reliable service delivery, efficient troubleshooting, and clear collaboration with clients and teams across diverse locations.
What is the difference between Remote Telecom vs Remote Network Technician?
| Aspect | Remote Telecom | Remote Network Technician |
|---|---|---|
| Required Certifications | FCC, Cisco, CompTIA certifications | CompTIA Network+, Cisco CCNA |
| Work Environment | Telecommunications companies, service providers | IT firms, network service providers |
| Industry Usage | Telecom industry, broadband providers | IT and networking industry |
| Job Focus | Design, install, maintain telecom systems | Install, troubleshoot, repair network hardware |
Remote Telecom roles focus on telecommunications systems, requiring certifications like FCC or Cisco, and are common in telecom companies. Remote Network Technicians primarily troubleshoot and repair network hardware, often holding CompTIA Network+ or Cisco CCNA. Both roles involve remote work but differ in their technical focus and industry applications.
More about Remote Telecom jobs
What cities near Shawnee, KS are hiring for Remote Telecom jobs? Cities near Shawnee, KS with the most Remote Telecom job openings:
Full-time
Posted 6 days ago
Job description
The Role
We are looking for a technically minded IT support professional who can bridge the gap between end-user helpdesk and senior engineering. You are not a traditional help desk — you understand systems well enough to triage a network issue, interpret a monitoring alert, and know whether to resolve it yourself or get the right engineer involved. You will own monitoring across our network, cloud, and NaaS environments, serve as the first-level escalation for technical issues, and support endpoint and device management operations. When something is wrong somewhere in our environment, you will often be the first to know.
What You'll Own
Monitoring & Observability
• Monitor network, cloud, and NaaS environments using observability and alerting platforms — Splunk, cloud monitoring consoles, and remote management tools
• Own NaaS site monitoring — track link health, power telemetry, and connectivity status for all active remote sites
• Respond to and triage monitoring alerts; resolve within your scope or escalate with full context to the appropriate engineer
• Manage NaaS firmware and configuration changes for live sites in coordination with the Field Engineering team
Technical First-Level Support
• Serve as the first technical escalation point for issues routed up from the helpdesk — network connectivity, application access, system performance
• Perform first-level network troubleshooting — diagnosing issues before escalating to the Senior Network Engineer
• Own the technical ticket queue for infrastructure-adjacent issues, ensuring nothing sits unrouted
• Contribute to SLA compliance by maintaining response time discipline and clear ticket documentation
Endpoint & Device Support
• Assist the Identity & Endpoint Systems Administrator with device enrollment (Intune, Apple Business Manager), compliance policy deployment, and device imaging
• Support OS patching cycles for Windows and Linux systems under direction of the Systems & Application Engineer
• Contribute to knowledge base and troubleshooting documentation for recurring issues
What We're Looking For
Required
• 3+ years in an IT support, NOC, or junior systems administration role
• Working knowledge of networking concepts — TCP/IP, DNS, VLANs, subnetting, basic firewall behavior
• Experience with monitoring and alerting platforms — Splunk, PRTG, Datadog, Zabbix, or equivalent
• Familiarity with Microsoft Intune or another MDM platform for device enrollment and policy deployment
• Experience supporting Windows environments at a systems level — not just end-user troubleshooting
• Strong communication skills — ability to escalate clearly, document concisely, and keep stakeholders informed during incidents
• Experience with a ticketing platform (Jira Service Management preferred)
Preferred
• Experience monitoring or supporting remote or field-deployed network infrastructure
• NaaS, managed connectivity, ISP, or telecom support background
• Splunk experience — dashboards, searches, alert configuration
• Basic scripting ability — PowerShell or Python for automation or log parsing
• Linux command-line proficiency at a support level
Details
• Location: Remote — must be available during core US business hours
• Travel: Minimal
• Employment type: Full-time