Remote Technical Writer Jobs in Decatur, GA (NOW HIRING)

Role Details

Location: US: AZ, DE, FL, GA, ID, KS, MD, MI, NV, NC, SC, OR, TX, VA, WA
Work Arrangement: Remote
Type of Support: Phone, Email and Chat
Contract Duration: Full Time, Permanent
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: Immediately
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.
Welcome to Crescendo. Welcome to what’s next.
 

The Role

Do you like helping others? Crescendo AI is looking for talented folks to join our Technical Support teams. We have a range of opportunities available for people who have built a career in the technical support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across various industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a Crescendo AI employee, you’ll have the support you need to develop and grow your career. 

The reason you join won’t be the reason you stay.
 

What You’ll Do:

• Effectively managing incoming emails, social media inquiries, and some inbound calls
• Building sustainable relationships of trust and generating help through open and interactive communication
• Providing accurate, valid, and complete information about guided meditation courses, meditation practices, app functionality, and partner policies
• Handling both client and/or partner feedback and/or complaints. Provide appropriate solutions and alternatives within Service Level Agreement requirements, and follow-up to ensure resolution
• Following communication procedures, guidelines, and policies. Research answers or solutions as needed
• Taking the extra mile to engage customers and act as a representative of the partner brand, truly becoming an expert in the partner\'s product and service
• Troubleshooting (walking customers through the app, and escalating anything that may be a bug and not just basic troubleshooting)

What We Expect From You:

• Strong interpersonal skills, customer orientation, and ability to adapt/respond to many different types of personalities
• Strong written and verbal communication skills
• The ability to write clear and concise correspondence using correct spelling, grammar, and formatting is a must
• Active listening skills (and reading comprehension)
• Ability to multitask, prioritize, and manage time effectively
• Strong problem-solving and critical thinking skills
• Attention to detail and diligence are a must
• Track record of high-achieving attitude
• Mindfulness-centered attitude
• Candidates should have a continuous curiosity about intercultural and intergenerational communication and relationships
• Highly empathetic, and compassionate,  and able to convey that over email and chat
• Interest in Mind-Body connection, meditation, yoga, all of this is a plus

What You’ll Get In Return:

• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Remote working arrangements 
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Competitive retirement benefits
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

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• Care for others: Empathy is a key driver. When people thrive, so does the mission.
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• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
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• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
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• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
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• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.