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Remote Technical Writer Jobs in Decatur, GA (NOW HIRING)

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Excellent written communication: you can explain complex technical issues clearly to both engineers ...

MacStadium

Technical Support Specialist

Atlanta, GA · Remote

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Excellent written communication: you can explain complex technical issues clearly to both engineers ...

micro1 AI

Medical Writing Manager

Sandy Springs, GA · Remote

$50 - $80/hr

Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer's project focused on ...

micro1 AI

Medical Writing Manager

Atlanta, GA · Remote

$50 - $80/hr

Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer's project focused on ...

micro1 AI

Medical Writing Manager

South Fulton, GA · Remote

$50 - $80/hr

Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer's project focused on ...

FIS

Proposal Writer - U.S. Government EBT

Atlanta, GA

$56K - $95K/yr

We are seeking an experienced proposal writer with knowledge and experience working with sales, product managers and technical and operations subject matter experts to write and edit content for ...

TERAC

Be Seen First

Technical accounting and FP&A professionals

Atlanta, GA · Remote

$100/hr

The entire process takes place through a remote platform where you can submit and review written financial logic. Who This Is For We are looking for experienced professionals in technical accounting ...

New

TERAC

Be Seen First

Technical accounting and FP&A professionals

Atlanta, GA · Remote

$100/hr

The entire process takes place through a remote platform where you can submit and review written financial logic. Who This Is For We are looking for experienced professionals in technical accounting ...

New

TERAC

Be Seen First

Technical accounting and FP&A professionals

Atlanta, GA · Remote

$100/hr

The entire process takes place through a remote platform where you can submit and review written financial logic. Who This Is For We are looking for experienced professionals in technical accounting ...

New

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All JobsTechnical Writer JobsRemote Technical Writer JobsRemote Technical Writer Jobs in Decatur, GA

Remote Technical Writer information

See Decatur, GA salary details

$13

$38

$64

How much do remote technical writer jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote technical writer in Decatur, GA is $38.02, according to ZipRecruiter salary data. Most workers in this role earn between $28.17 and $46.01 per hour, depending on experience, location, and employer.

What is a remote technical writer?

A Remote Technical Writer is a professional who creates clear, concise documentation such as user manuals, guides, and online help resources for products or services, while working from a location outside of a traditional office. They collaborate with subject matter experts, engineers, or product managers to gather information and translate technical concepts into easily understandable content. Remote Technical Writers use digital communication tools to manage projects, conduct interviews, and deliver documentation, making it possible to work from anywhere with a reliable internet connection.

What does a remote technical writer do?

Remote technical writers create documents that explain complex technical information in simple language that can be understood by anyone. Instead of working in the office, remote technical writers complete their tasks from home or another location outside of the office. As a remote technical writer, your documents may include instruction manuals for power tools, scientific journal articles, and descriptions of computer applications. You research the topic and simplify the industry jargon so that those not in the industry can still understand it. Remote technical writers may be on the staff of a business or writing agency, or they may work as an independent contractor with many different clients.

What key skills and qualifications are needed to thrive as a remote technical writer?

To thrive as a Remote Technical Writer, you need excellent written communication skills, a strong grasp of technical concepts, and relevant qualifications such as a degree in English, communications, or a technical field. Proficiency with documentation tools like Microsoft Word, Adobe FrameMaker, Markdown, and content management systems is typically required. Attention to detail, self-motivation, and the ability to work independently are crucial soft skills for remote collaboration and meeting deadlines. These skills ensure the creation of clear, accurate documentation that supports users and teams across distributed environments.

What are some common challenges faced by remote technical writers, and how can they be addressed?

Remote technical writers often face challenges such as collaborating effectively with subject matter experts across different time zones, staying aligned with rapidly changing project requirements, and maintaining clear communication with development teams. These can be addressed by leveraging collaboration tools (like Slack, Confluence, and Zoom), setting up regular check-ins, and proactively seeking feedback. Building strong relationships with team members and establishing clear documentation processes also help ensure accuracy and consistency in deliverables.

What is the difference between Remote Technical Writer vs Remote Content Writer?

AspectRemote Technical WriterRemote Content Writer
Required CredentialsTechnical degree or background, certifications like STC or SMEWriting or journalism degree, portfolio of diverse content
Work EnvironmentTech companies, engineering firms, software firmsMedia outlets, marketing agencies, online platforms
Employer & Industry UsageHigh in tech, software, engineering sectorsBroad across marketing, media, e-commerce
Search & Comparison IntentTechnical accuracy, documentation skillsCreativity, storytelling, SEO skills

Remote Technical Writers focus on creating detailed technical documentation for technical products, often requiring specialized knowledge and certifications. Remote Content Writers produce a variety of content types for marketing or media purposes, emphasizing creativity and SEO. While both roles involve writing, their industries, skills, and work environments differ significantly.

Are remote technical writers still in demand?

Remote technical writers are still in demand as companies seek clear, concise documentation for products and services. Skills in tools like Markdown, HTML, and content management systems, along with the ability to work independently, are valuable in this field.

How much does a remote technical writer make?

Remote technical writers typically earn between $50,000 and $85,000 annually, depending on experience, industry, and location. Senior or specialized writers with expertise in tools like Markdown or XML can earn higher salaries, especially when working for large organizations or in high-demand fields.
More about Remote Technical Writer jobs

What are the most commonly searched types of Technical Writer jobs in Decatur, GA?

The most popular types of Technical Writer jobs in Decatur, GA are:

What are popular job titles related to Remote Technical Writer jobs in Decatur, GA?

For Remote Technical Writer jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Remote Technical Writer jobs in Decatur, GA look for?

The top searched job categories for Remote Technical Writer jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Remote Technical Writer jobs?

Cities near Decatur, GA with the most Remote Technical Writer job openings:

Remote Technical Writer jobs near you
Infographic showing various Remote Technical Writer job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 11% Part Time, 3% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $79,084 per year, or $38 per hour.

Technical Support Specialist

MacStadium

Atlanta, GA • On-site, Remote

$55K - $70K/yr

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

About MacStadium
MacStadium is the leading provider of enterprise-class Apple Mac infrastructure. Our Orka platform enables developers and DevOps teams to orchestrate macOS and Apple silicon in the cloud for CI/CD, testing, and development at scale. We serve some of the world's largest companies and are investing heavily in our platform for the future.
We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward action. If you want to have outsized impact on a small team building the future of Apple cloud infrastructure, we would love to hear from you.
About the Role
MacStadium's customer base and product portfolio are growing. Overall support volume is increasing. We are investing in the support team to stay ahead of that growth - adding a Tier 1 Support Specialist to continue delivering a best-in-class support experience for our amazing customers. You will act the human counterpart to MacStadium's new Tier 1 AI agent. The AI handles first-touch responses and the high-volume, low-complexity ticket flow. You own the rest: triage oversight for the AI agent, ticket lifecycle from new through solved, every escalation that goes to Orka development, platform engineering or product, and a defined set of Tier 1 software processes that customers depend on.What You Will Do
  • Triage and ticket lifecycle: Every support ticket has a clear owner, priority, and next action. While the AI agent will deliver an instant response for most customer questions, there may be some that require a human touch. We've developed a set of routing rules to efficiently drive towards customer resolutions. You keep the queue healthy - no stale tickets, no orphaned threads, no customer waiting longer than the SLA without an update.
  • Escalations: When a ticket can't be resolved at Tier 1, you package it for the next team with full context: reproduction steps, customer impact, what's already been tried, and links to related tickets. You stay the customer-facing point of contact through resolution so the rest of the team can focus on the fix.
  • Apple Business Manager (ABM) and MDM enrollment: End-to-end ownership of ABM and MDM onboarding for new customers and ongoing enrollment work for existing fleets. Public-key exchange, serial assignment, MDM profile pushes, troubleshooting enrollment failures, and partnering with the customer's IT team when they're new to ABM.
  • SSO support: SAML/OIDC onboarding for new customers (Okta, Entra, Google, JumpCloud), troubleshooting authentication failures, and proactive management of SSO certificate renewals.
  • Working with the Tier 1 AI agent: You're the quality bar for the AI's responses: reviewing its drafts when it flags low confidence, retraining it when it gets a recurring case wrong, and writing the knowledge base articles it draws from. You're the reason the AI gets smarter every quarter.
  • Additionally you will:
    • Partner with the existing US and EU support team to maintain follow-the-sun coverage, share knowledge, and develop shared runbooks and troubleshooting guides
    • Help shape the AI support agent's effectiveness - reviewing its output, identifying gaps, tuning responses, and ensuring quality as it handles Tier 1 volume
    • Collaborate with the Head of Support on process improvements, knowledge base development, and operational metrics
    • Contribute to internal documentation, including root cause analysis write-ups, known issue tracking, and customer-facing KB articles
    • Act as a voice of the customer internally, surfacing recurring issues and feature requests to the product and engineering teams
What We Are Looking For
Required:
  • 1-3 years in technical customer support, help desk, IT support, or a similar role
  • Comfortable in Zendesk (or a peer ticketing system) and confident triaging a queue without hand-holding
  • Excellent written communication: you can explain complex technical issues clearly to both engineers and non-technical stakeholders, and you document what you learn
  • AI Native. Comfortable working with AI tooling as a collaborator and productivity accelerator
  • Demonstrated ability to manage a ticket queue or support workflow - you know how to prioritize, triage, and keep things moving without dropping balls
  • Based in the US with availability during standard US business hours (Eastern or Central preferred)
  • Self-directed and comfortable working autonomously on a small, distributed team
Preferred:
  • Working knowledge of at least one identity provider (Okta, Entra ID, Google Workspace, JumpCloud) and the basics of SAML and OIDC
  • Familiar with Apple's enterprise tooling - Apple Business Manager, MDM concepts (Jamf, Kandji, Mosyle, or similar), and how Apple device enrollment works in practice
  • Experience supporting a SaaS or infrastructure product
  • Exposure to Mac infrastructure, Orka, VDI, and CI/CD pipelines
  • Familiarity with Confluence, Slack, and modern dev/ops collaboration tools
  • Basic networking: VPN concepts, certificates
What Success Looks Like
  • Within 30 days: Owning the Tier 1 ticket queue, triaging and resolving Tier 1 tickets.
  • Within 60 days: Handling implementations for ABM/MDM and SSO. Contributing to the internal and external knowledge base. Actively shaping the AI agent's Tier 1 output quality.
  • Within 90 days: Fully operational - Tier 1 queue runs smoothly under your ownership.
What we offer
Competitive base salary, comprehensive health benefits, 401(k) match, generous PTO, remote-first culture, and access and training on leading edge AI tools.
Compensation Range: $55,000 - $71,000
MacStadium has a defined Information Security Policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire.
All offers of employment are conditioned upon successful completion of a background screening process and all employees must comply with the immigration rules and laws in the jurisdiction in which he/she/they will provide MacStadium services.
MacStadium is an Equal Opportunity Employer. All applicants are considered without regard to race, color, ancestry, national origin, gender/gender identity, sexual orientation, marital and family status, religion and religious belief, age, disability, results of genetic information, and service in the military.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. MacStadium may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
No recruiting agencies please.

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