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Remote Technical Support Specialist Jobs in Hancock, WI

We provide the management, support, and systems behind self-directed programs--the services that ... This position is remote/work-from-home role. Enjoy the convenience of working from home and ...

We provide the management, support, and systems behind self-directed programs--the services that ... This position is remote/work-from-home role. Enjoy the convenience of working from home and ...

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

... can be remote, based in the United States. Our Team Dynamics Our teams support each other ... Technical background and understanding of Low Voltage Motors and their Applications Preferred. More ...

That support comes through in our work, as we are united by our mission of creating opportunities ... The Security Advisor will gather and analyze customer information, make remote and/or physical site ...

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... This is a remote position, with preference for candidates to be located in a major metro city in ...

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... This is a remote position, with preference for candidates to be located in a major metro city in ...

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... This is a remote position, with preference for candidates to be located in a major metro city in ...

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... This is a remote position, with preference for candidates to be located in a major metro city in ...

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Remote Technical Support Specialist information

See Hancock, WI salary details

$13

$26

$43

How much do remote technical support specialist jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote technical support specialist in Hancock, WI is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.95 per hour, depending on experience, location, and employer.

What is a Remote Technical Support Specialist job?

A Remote Technical Support Specialist provides technical assistance to customers or employees over the phone, via chat, email, or remote access tools. They diagnose and troubleshoot technical issues related to software, hardware, or network systems. Their role includes guiding users through problem resolution, escalating complex issues, and ensuring customer satisfaction. This position requires strong problem-solving skills, technical expertise, and effective communication in a remote work environment.

What are the key skills and qualifications needed to thrive in the Remote Technical Support Specialist position, and why are they important?

To thrive as a Remote Technical Support Specialist, you need strong problem-solving abilities, technical troubleshooting expertise, and a solid understanding of computer systems and networking, typically backed by relevant certifications or an associate degree. Familiarity with remote desktop tools, ticketing systems (like Zendesk or ServiceNow), and knowledge base platforms is essential. Excellent communication skills, patience, and the ability to remain calm under pressure are key soft skills that enhance effectiveness in this role. These competencies ensure timely and clear resolution of technical issues, leading to high customer satisfaction and efficient remote support.

What are some common challenges faced by Remote Technical Support Specialists, and how can they overcome them?

Remote Technical Support Specialists often encounter difficulties such as troubleshooting issues without physical access to the user's device and communicating complex technical solutions in a clear, understandable way. Overcoming these challenges requires strong diagnostic skills, effective use of remote access tools, and the ability to ask precise questions to gather necessary information from clients. Building rapport with users and maintaining a patient, supportive demeanor helps to ease frustration and facilitates smoother problem resolution. Continual learning and staying updated on new technologies also play a crucial role in managing and overcoming technical challenges in a remote environment.
What cities near Hancock, WI are hiring for Remote Technical Support Specialist jobs? Cities near Hancock, WI with the most Remote Technical Support Specialist job openings:
Infographic showing various Remote Technical Support Specialist job openings in Hancock, WI as of May 2026, with employment types broken down into 86% Full Time, 7% Part Time, 5% Contract, and 2% Nights. Highlights an 100% Remote job distribution, with an average salary of $54,188 per year, or $26.1 per hour.
Tax Specialist I

Tax Specialist I

Palco

Stevens Point, WI โ€ข Remote

Full-time

Medical, Vision, Life, Retirement, PTO

Posted 23 days ago


Job description


TAX SPECIALIST

Weโ€™re Palco. We provide the management, support, and systems behind self-directed programsโ€”the services that help people hire, pay, and manage their own caregivers with confidence. With 25+ years of experience as a national provider operating in over 17 states, we keep people at the center of everything we do. Through innovative technology and decades of expertise, we help states and partners run stronger, more compliant, and efficient programs. Our mission is to challenge the status quo and build smarter, more human-centered solutions that put power back in peopleโ€™s hands. Want to learn more about joining our team? Visit www.palcofirst.com to explore opportunities.

The Tax Specialist performs daily accounting duties related to program operations, including all tasks associated with filing and reporting required payroll taxes and tax reports, making journal entries, and performing reconciliations. โ€ฏ

โ€ฏEssential Functions:

  • Performs monthly bookkeeping including reconciliation of general ledger accounts to various outside sources, such as billing records, tax reports, or bank statements.โ€ฏ
  • Researchesโ€ฏstate-specificโ€ฏlawsโ€ฏasโ€ฏtheyโ€ฏpertainโ€ฏtoโ€ฏenrollment of employers and workersโ€™ tax.
  • Develops a process for continual compliance with state and federal payroll tax laws and regulations.
  • Registersโ€ฏPalcoโ€ฏwithโ€ฏvariousโ€ฏStateโ€ฏandโ€ฏFederalโ€ฏentitiesโ€ฏinโ€ฏorderโ€ฏtoโ€ฏestablishโ€ฏindividualsโ€ฏasโ€ฏnewโ€ฏemployersโ€ฏandโ€ฏensureโ€ฏthatโ€ฏtheโ€ฏcompanyโ€ฏisโ€ฏable toโ€ฏtimelyโ€ฏfileโ€ฏtaxโ€ฏandโ€ฏlaborโ€ฏreports.
  • Maintains tax accounts in good standing for our clients.
  • Oversees the process of establishing individualsโ€ฏasโ€ฏtheโ€ฏemployerโ€ฏofโ€ฏrecordโ€ฏwith necessary stateโ€ฏandโ€ฏfederalโ€ฏparties,โ€ฏincluding monitoringโ€ฏthe appointmentโ€ฏofโ€ฏagentโ€ฏletters and tax identificationโ€ฏnumberโ€ฏassignments.
  • Research, compiles and develops procedures regarding new processes associate with State entities as they relate to tax reporting.
  • Responsible for accurate and timely filing of all tax deposits and reports, including SUTA, state income tax reports and reconciliations, IRS Forms 941 and 940, W-2, W-3, 1099 and 1096.
  • Ensuring that liabilities, such as taxes and garnishments, are paid timely.
  • Reconciling workersโ€™ compensation policies and producing information for the annual audit with the insurance carrier.โ€ฏ
  • Performing projections related to budgetary estimates for workersโ€™ compensation and other tax costs.
  • Assisting in projects, such as audits and reviews, as well as other accounting-related projects, such as year-end closeouts and tax report preparation.
  • Generating other accounting-related reports, as needed, on an ongoing basis.
  • Documenting relevant accounting procedures, as required.
  • Maintaining confidentiality of records.
  • Make recommendations on modifications for improvement to processes.
  • Performing periodic quality reviews of data.

โ€ฏEducation and Experience:โ€ฏ

  • 4-year college degree is preferred in a business-related discipline. Accounting majors preferred.
  • 3 years of experience working in bookkeeping, accounting, or processing.

Knowledge and Skills:โ€ฏ

  • Working knowledge of payroll, payroll taxes, general ledgers, and accounting or bookkeeping.
  • Skills in operation of accounting software and Microsoft Excel, as well as general computer skills.โ€ฏ
  • Ability to apply critical thinking skills, such as analyzing data and/or interpreting rules, drawing logical conclusions, and applying smart solutions to unique situations.
  • Self-starter; willingness to take ownership of their process.
  • Communicate and listen effectively and clearly, both verbally and in writing.

Join Us

  • This position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.
  • Company benefits designed for you:
    • Generous Paid time off.
    • Annual bonus potential.
    • Retirement Savings: We will support you as you save for your future.
    • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
    • Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.
    • Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.

Benefits package:

  • Employer shared Health Insurance cost
  • Employer paid Disability Insurance
  • Employer paid Life and AD&D Insurance
  • Vision Insurance
  • Cancer Insurance
  • Voluntary Life Insurance
  • Paid Time Off
  • Remote work environment
  • Paid holidays

When you join Palco, you are engaged in creating the future - both our companyโ€™s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can:

  • Bring your authentic self to work.
  • Grow and thrive, both personally and professionally.
  • Make a difference with our clients, in our communities, and with the millions of people we support.
  • Experience work/life balance.
  • Feel value and a greater purpose through the work you do.

Palco, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.