Entry-mid level role * 100% remote and flexible * Work with a team that is invested in your success ... We love helping our customers, and they love supporting us back (here's what our customers say ...
Entry-mid level role * 100% remote and flexible * Work with a team that is invested in your success ... We love helping our customers, and they love supporting us back (here's what our customers say ...
... and technical support for a company focused on parenting and infant wellbeing. This includes ... This is a remote, work-at-home position. What You'll Do * Handle customer requests and interactions ...
... and technical support for a company focused on parenting and infant wellbeing. This includes ... This is a remote, work-at-home position. What You'll Do * Handle customer requests and interactions ...
Customer Support Representative
Chesapeake, VA · Remote
$14/hr
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Customer Support Representative
Chesapeake, VA · Remote
$14/hr
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Customer Support Representative
Chesapeake, VA · On-site +1
$14/hr
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Customer Support Representative
Chesapeake, VA · On-site +1
$14/hr
This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
... or Remote options.) Positions include: * Knowledge Assessment Support Lead * Education And/or ... Key Skills: Technical writing; Multimedia production; Content development; Video production;
... or Remote options.) Positions include: * Knowledge Assessment Support Lead * Education And/or ... Key Skills: Technical writing; Multimedia production; Content development; Video production;
Technical Service Specialist
Richmond, VA · Remote
$24 - $32.25/hr
Provides technical support and solves problems in area of expertise via remote or on-site service ... EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected ...
Technical Service Specialist
Richmond, VA · Remote
$24 - $32.25/hr
Provides technical support and solves problems in area of expertise via remote or on-site service ... EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected ...
Remote Entry-Level Sales
Norfolk, VA · Remote
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
Remote Entry-Level Sales
Norfolk, VA · Remote
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
Remote Entry-Level Sales
Richmond, VA · Remote
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
Remote Entry-Level Sales
Richmond, VA · Remote
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
New
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
New
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
New
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
New
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
Remote Entry-Level Sales
Hampton, VA · Remote
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
Remote Entry-Level Sales
Hampton, VA · Remote
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
New
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
New
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
New
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
New
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
New
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated ...
New
Remote Technical Support Representative information
What is a remote technical support representative?
Remote Technical Support Representatives are professionals who assist customers with technical issues related to products or services, typically via phone, email, or online chat from a remote location. They troubleshoot problems, provide guidance, and resolve issues to ensure customer satisfaction. Their responsibilities often include diagnosing software or hardware problems, walking customers through solutions, and escalating complex issues when necessary. Working remotely allows them to help customers from anywhere, offering flexibility for both the representative and the employer.
How do remote technical support representatives manage communication and troubleshooting when assisting customers with complex technical issues?
Remote Technical Support Representatives rely heavily on clear, efficient communication tools such as phone calls, live chat, and remote desktop software to assist customers. When dealing with complex technical issues, they often use screen sharing or step-by-step guidance to walk customers through problem-solving processes. Strong documentation and escalation protocols are also standard, allowing representatives to involve specialized teams if needed. Collaboration with colleagues, knowledge base resources, and regular training help ensure accurate and timely resolutions.
What are the key skills and qualifications needed to thrive as a remote technical support representative, and why are they important?
To thrive as a Remote Technical Support Representative, you need strong troubleshooting skills, technical knowledge of computer systems or software, and at least a high school diploma or relevant certification. Familiarity with help desk software, remote desktop tools, ticketing systems, and sometimes specific product certifications is typically required. Excellent communication, patience, and problem-solving abilities are standout soft skills in this role. These skills ensure swift issue resolution, customer satisfaction, and efficient support delivery in a remote work environment.
What is the difference between Remote Technical Support Representative vs Customer Service Representative?
| Aspect | Remote Technical Support Representative | Customer Service Representative |
|---|---|---|
| Required Credentials | Technical certifications often preferred (e.g., CompTIA, Microsoft) | Customer service or communication skills, sometimes certifications in customer relations |
| Work Environment | Remote, technical support tools, troubleshooting software | Remote or in-office, call centers, customer interaction platforms |
| Employer & Industry | IT, tech companies, software providers | Retail, telecom, service industries |
| Common Search/Comparison | Yes | Yes |
The main difference between a Remote Technical Support Representative and a Customer Service Representative lies in their focus and skill set. Technical support roles require technical knowledge and troubleshooting skills, often with certifications, while customer service roles emphasize communication and problem-solving for general inquiries. Both roles are typically remote and serve different industry needs, but they share common customer interaction functions.
What cities in Virginia are hiring for Remote Technical Support Representative jobs?
Cities in Virginia with the most Remote Technical Support Representative job openings:
Technical Support Champion (Flexible, Contract Role) (Remote)
Remote
Memberstack Inc.
Contractor
Re-posted yesterday
Job description
Why Apply?
- Flexible, contracting role (10-20 hrs per week)
- North American Timezone (EST preferred)
- Entry-mid level role
- 100% remote and flexible
- Work with a team that is invested in your success
Does this sound like you?
- You absolutely love helping people and solving problems together
- You are passionate about web development
- You are organized & pay close attention to detail
- You are familiar with Memberstack
- You can troubleshoot your way through a web development problem
Must-have skills
- Effective and empathetic writing + communication skills in English
- Strong understanding of web development fundamentals
- Basic-Intermediate understanding of HTML and CSS
- Basic understanding of JavaScript
- Proficient in building HTML/CSS websites from scratch
- Experience working with Webflow
- Experience with Zapier and/or Integromate
- Nice-to-have: Squarespace, Duda, etc.
Why we're hiring for this role
Since Day 1, Memberstack has gone above and beyond to help every customer get set up with our product and get the most value out of it. We love helping our customers, and they love supporting us back (here's what our customers say about us).
We're honest in the advice we give our customers, diligent with our actions, and strive to be as accessible to our customers as friends are. We see Customer Support as a critical part of influencing our direction as a company and product. We're not only supporting existing customers but also building early processes to support the next 10,000 customers.
We're offering flexible Customer Support roles to help Memberstack scale as our user base is growing rapidly.
Employment Type: CONTRACTOR