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Remote Technical Support No Experience Jobs (NOW HIRING)

Absorb Software

Technical Support Specialist

What you'll bring: * 3+ years' experience in a technical support position, (ideally in a SaaS ... Previous experience working with remote teams. * Fluency in other languages (would be a bonus but ...

Inktavo + OrderMyGear

Technical Support Specialist

$40K - $45K/yr

Take ownership of your tickets in Zendesk, owning the customer experience from start to end. * Lean ... Remote work available for U.S.-based candidates * 401(k) with employer match * Paid parental leave

Absorb

Technical Support Specialist

Gibsonton, FL · Remote

What you\'ll bring: * 3+ years' experience in a technical support position, (ideally in a SaaS ... Previous experience working with remote teams. * Fluency in other languages (would be a bonus but ...

Gerber Collision & Glass

REMOTE - Technical Trainer

$33.25 - $44.25/hr

The technical trainer also works with regional and market leadership to bring forward issues that ... At least 5- 7 years experience industry experience * At least 2 years experience delivering ...

Gerber Collision & Glass

REMOTE - Technical Trainer

$33.25 - $44.25/hr

The technical trainer also works with regional and market leadership to bring forward issues that ... At least 5- 7 years experience industry experience * At least 2 years experience delivering ...

Entrata

Technical Support Engineer

Charleston, WV · Remote

Experience with property management software or related industry experience is a plus ... Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is ...

Gerber Collision & Glass

REMOTE - Technical Trainer

$33.25 - $44.25/hr

The technical trainer also works with regional and market leadership to bring forward issues that ... At least 5- 7 years experience industry experience * At least 2 years experience delivering ...

Entrata

Technical Support Engineer

$15.05 - $23.65/hr

Experience with property management software or related industry experience is a plus ... Data Governance: Ensures no proprietary or Personally Identifiable Information (PII) data is ...

Whisker Labs

Technical Support Specialist

$50K - $54K/yr

Experience using ticket systems to track and resolve customer inquiries. * Proven ability to ... Self-motivated and disciplined to excel in a remote work setting. * Availability to work a rotating ...

VOYAGER ACCESS INC

Technical Support Agent

Minneapolis, MN · On-site +1

$26 - $33/hr

Experience with ticketing or CRM systems for issue tracking * Aptitude for learning new systems and ... Primarily remote * Occasional travel possible but not required Hours: * Open to full-time and ...

Dolbey & Company, Inc.

Be Seen First

Technical Support Analyst

Anderson Township, OH · Remote

Position Summary We are looking for an experienced Technical Support Analyst to support our health ... Experience in the healthcare industry is a plus. This is a remote position with some travel ...

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Remote Technical Support No Experience information

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How much do remote technical support no experience jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for remote technical support no experience in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support No Experience vs Remote Help Desk Technician?

AspectRemote Technical Support No ExperienceRemote Help Desk Technician
Required CredentialsBasic technical knowledge, possibly certifications like CompTIA A+Similar certifications, often preferred or required
Work EnvironmentRemote, customer-facing, troubleshooting technical issuesRemote, customer support, troubleshooting hardware/software problems
Employer & Industry UsageIT support companies, tech service providersIT departments, tech support firms, service providers
Search & Comparison IntentUnderstanding entry-level remote tech support rolesLooking for remote help desk jobs, entry-level support roles

Both roles involve remote technical support, often requiring similar certifications and skills. The main difference is in terminology; 'Help Desk Technician' is a more common industry term for support roles assisting users with technical issues. Entry requirements are similar, making these roles comparable for those starting in IT support.

What are some common challenges faced by remote technical support representatives with no prior experience, and how can they overcome them?

One of the main challenges for entry-level remote technical support representatives is quickly learning to troubleshoot diverse technical issues without direct, in-person guidance. Additionally, communicating clearly with customers over chat, email, or phone can be daunting when you're new to technical terminology. To overcome these hurdles, it's helpful to actively use the company's knowledge bases, participate in training sessions, and seek feedback from more experienced team members. Building strong problem-solving and communication skills will help you grow in the role and handle increasingly complex issues with confidence.

What is a Remote Technical Support job with no experience required?

A Remote Technical Support job with no experience required is an entry-level position where you assist customers or users with technical issues, such as troubleshooting software, hardware, or connectivity problems, while working from home or another remote location. These roles are designed for individuals who may not have previous technical support experience but have good communication skills, basic computer knowledge, and a willingness to learn. Employers typically provide on-the-job training to help new hires become familiar with the company’s products, services, and support procedures. This makes it an accessible way to start a career in IT or customer service.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Specialist with no prior experience, and why are they important?

To thrive as a Remote Technical Support Specialist without prior experience, strong problem-solving skills, basic computer literacy, and a high school diploma or equivalent are generally required. Familiarity with common operating systems, remote desktop tools, and ticketing systems like Zendesk or Freshdesk is typically expected, though on-the-job training is often provided. Excellent communication, patience, and a customer-focused attitude help individuals stand out in this role. These skills and qualities are essential for efficiently resolving user issues and ensuring customer satisfaction in a remote work environment.
What are the most commonly searched types of Remote Technical Support jobs? The most popular types of Remote Technical Support jobs are:
Infographic showing various Remote Technical Support No Experience job openings in the United States as of June 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Specialist

Absorb Software

Remote

Full-time

Medical, Dental, Retirement

Posted 25 days ago

Job description

"Every time people ask me how I'm enjoying my job, the first thing I mention is how much I enjoy working for a company like Absorb. The culture is collaborative and open, the structure is understandable while also providing support, and the company itself is exciting and full of growth. My job within Client Advocacy specifically has been a tremendous experience. I've always had a knack for everything technical, but I've never made it my career, as my education was in other areas. The Client Advocacy team mentored me and helped me develop my skills to where I am now a Technical Specialist, and my knowledge of SAAS has grown exponentially." - Connor Rosine, Client Advocate
Do you have experience providing technical support to external clients in a remote environment? Do you enjoy investigating, researching, troubleshooting, and becoming a detective when needed? Lastly, would you consider yourself a wizard of all things customer service and technology?
As a member of our Client Advocacy team, you are responsible for providing high-quality technical and best-in-class support for the Absorb platform clients. You will address client needs across the world by phone, chats, and desktop sharing, using a support ticket tracking system. The fundamental goal of this position is to help our clients achieve success using our Absorb platform.
Would you like to learn more about Absorb's Client Advocacy team? Check out the video below:
What you'll do:
  • Resolving the issues through phone, chat, and email communication channels in a fast paced environment.
  • Provide excellent client support by engaging clients, providing clear internal and client-facing communications, conducting investigations, and aiding in quick resolution.
  • Troubleshoot and perform in-depth investigations to work towards determining the root cause of client/feature issues, next steps, and deliver solutions based on client needs and concerns.
  • Manage customer expectations regarding estimated response times for issue resolution.
  • Extensively research and document customer technical issues.
  • Successfully act as the advocate and voice for the client while simultaneously acting as the voice of the company to ensure that all communications and interactions are delivered clearly and professionally as issue statuses change and resolutions are confirmed.

What you'll bring:
  • 3+ years' experience in a technical support position, (ideally in a SaaS environment) OR in client facing roles (customer service, food and beverage, airlines, etc)
  • Basic understanding of core web components.
  • Exceptional attention to detail.
  • Proven time-management capabilities.
  • Excellent communication (both written and verbal) and active listening skills.
  • Ability to grasp technical concepts and explain them in simple term.

Additional preferred qualifications:
  • Previous LMS/E-Learning experience.
  • Technical documentation experience.
  • Zendesk, MSSQL, Jira, Confluence experience.
  • Previous experience working with remote teams.
  • Fluency in other languages (would be a bonus but not required)

Technologies we use:
Absorb LMS, Zendesk, Jira, Confluence, Zoom, MS Office Suite, MSSQL
What we offer:
  • Fully remote-first work with flexible work arrangements.
  • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location.
  • New Hire Equipment Allowance and monthly Flex Allowance to support your success. Endless opportunity for career growth and internal mobility.
  • Employee driven DE&I programs.

Who are we?
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer's organizations grow. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
  • We achieve exceptional results by genuinely caring about each other and the work we do
  • We're united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com
We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

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