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Remote Technical Support Contractor Jobs in Connecticut

Ameresco

DER Monitoring Platform Technician

Waterbury, CT · On-site +1

$25.48 - $37/hr

... technical support for PV and BESS using ASG's AssetPlanner platform. This role combines basic ... Compensation may vary by work location, including remote arrangements. We disclose salary ranges ...

The Walt Disney Company

Supervisor, Crewing

Bristol, CT · Remote

$87K - $116K/yr

Supervisor, Crewing Req ID: 10157005 The Remote Crewing Supervisor facilitates and manages all levels of below-the-line technical support and scheduling across ESPN and ESPNonABC remote events. The ...

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Remote Technical Support Contractor information

What does a remote technical support contractor do?

A Remote Technical Support Contractor provides technical assistance to clients or customers from a remote location, typically via phone, email, or chat. They troubleshoot hardware, software, and network issues, guide users through problem-solving steps, and may also install or configure software remotely. Contractors work independently and often support multiple clients or companies, ensuring technology runs smoothly without being physically present on-site.

What are the key skills and qualifications needed to thrive as a remote technical support contractor?

To thrive as a Remote Technical Support Contractor, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and relevant technical certifications such as CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with remote desktop software, ticketing systems like Zendesk or ServiceNow, and communication platforms is typically required. Excellent problem-solving, patience, and clear communication skills help you efficiently resolve user issues in a remote environment. These competencies ensure timely and effective technical support, resulting in high user satisfaction and minimal downtime.

What are some common challenges faced by remote technical support contractors, and how can they be managed effectively?

Remote Technical Support Contractors often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and maintaining clear communication with clients who may have varying technical knowledge. To manage these challenges, it's important to utilize robust remote access tools, prioritize tasks based on urgency, and develop strong documentation and communication skills. Proactively setting clear expectations with clients and collaborating closely with other technical team members can also help ensure smooth resolution of technical issues.

What is the difference between Remote Technical Support Contractor vs Remote Help Desk Technician?

AspectRemote Technical Support ContractorRemote Help Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+)IT certifications often preferred, similar to support roles
Work EnvironmentContract basis, often freelance or temporaryFull-time or part-time, employed by a company
Employer & IndustryTech companies, IT service providers, freelance clientsCorporate IT departments, MSPs, retail, and service industries
Search & Comparison IntentContract roles, freelance support, remote troubleshootingHelp desk support, customer service, technical assistance

The main difference is that a Remote Technical Support Contractor works on a contractual basis providing specialized troubleshooting, while a Remote Help Desk Technician is typically a full-time employee offering general support. Contractors often have more flexibility and focus on specific issues, whereas help desk technicians handle a broader range of user inquiries.

What are popular job titles related to Remote Technical Support Contractor jobs in Connecticut?

For Remote Technical Support Contractor jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Contractor jobs in Connecticut look for?

The top searched job categories for Remote Technical Support Contractor jobs in Connecticut are:

Remote Technical Support Contractor jobs near you

Senior Manager, Technical Accounting

Oscar Health

Hartford, CT • Remote

$134K - $176K/yr

Full-time

Medical, PTO

Re-posted 29 days ago

Oscar Health rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

260th of 311 rated insurance

Job description

Hi, we're Oscar. We're hiring a Senior Manager, Technical Accounting to join our Accounting team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.

About the role:

Senior Manager, Technical Accounting, would lead our technical accounting work. You will work cross-functionally to understand and to provide technical accounting guidance on new or complex transactions and corresponding financial disclosures. You will develop, enhance, and maintain accounting policies and ensure policies reflect current practices and operations of the business and are up-to-date and compliant with existing and newly adopted accounting standards and regulations.

You will report into the Associate Director, SEC Reporting and Technical Accounting.

Work Location: 

This is a remote position, open to candidates who reside in: Hartford, CT. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote

Pay Transparency: The base pay for this role is: $134,136 - $176,053 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

  • Lead our technical accounting work required under US GAAP and statutory reporting and partner with the Tax Team to ensure tax aspects are considered.
  • Partner with teams, and external partners and/or consultants, to:
    • provide technical accounting expertise to support new transactions and new or evolving business arrangements, and
    • prepare technical accounting analysis on complex accounting issues.
  • Create our accounting policies.
  • Oversee, and apply new accounting pronouncements applicable to the Company.
  • Work with the Company's external auditors on technical accounting matters.
  • Help review financial disclosures in SEC and statutory filings related to our accounting policies and impact of new accounting pronouncements.
  • Develop relationships with cross-functional teams to understand broad goals and provide accounting guidance and best practice recommendations to allow process improvements.
  • Perform ad-hoc technical accounting research and analysis to support special projects.
  • Compliance with all applicable laws and regulations
  • Other duties as assigned

Requirements:

  • 6+ years of relevant experience.
  • Bachelor's degree in Accounting, Finance, or related field, or 4 years of relevant experience.
  • Certified Public Accountant licensure (CPA).
  • 2+ years of experience with US-based insurance companies.
  • 2+ years of practical experience in financial reporting.

Bonus points:

  • Experience in a similar position at a health insurance company.
  • Experience working collaboratively across the organization.
  • 4+ years of experience with US-based insurance companies.
  • 4+ years of practical experience in financial reporting.
  • 6+ year in public accounting

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