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Remote Technical Support Agent Jobs in Reston, VA

System One

Technical Lead

Mclean, VA · Remote

$145K - $150K/yr

This position is 99% remote, but the client would like the team to be located in the Washington DC ... assistants, and agent-supported workflows when appropriate to the business need. * Integrate ...

System One

Technical Lead

Mclean, VA · Remote

$145K - $150K/yr

This position is 99% remote, but the client would like the team to be located in the Washington DC ... assistants, and agent-supported workflows when appropriate to the business need. * Integrate ...

System One

Technical Lead

Mclean, VA · Remote

$145K - $150K/yr

This position is 99% remote, but the client would like the team to be located in the Washington DC ... assistants, and agent-supported workflows when appropriate to the business need. * Integrate ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · Remote

$22 - $30.25/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while maintaining system availability. * Support and troubleshoot VPN, firewall, and remote access solutions ...

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Provide remote and onsite technical support to end users, resolving incidents efficiently while maintaining system availability. * Support and troubleshoot VPN, firewall, and remote access solutions ...

Ascent Placement Partners

Be Seen First

Remote Software Engineer - Technical Advisor

Washington, DC · Remote

$150/hr

This mostly asynchronous role may be supported from anywhere in the USA - only . Role Details: Job ... Reviewing full coding-agent session logs to assess what a model investigated, verified, assumed, or ...

Alston

FDA Technical Consultant

Washington, DC · On-site +1

Prepare clients for inspections, provide inspection support (remote and on-site) * Provide technical support for remediation efforts in response to Form FDA 483s, Warning Letters, and other ...

FrontStream

Be Seen First

Technical Account Manager (REMOTE)

Reston, VA · Remote

$68K - $72K/yr

The Role: Technical Account Manager Every year, FrontStream's workplace giving clients run ... FrontStream supports remote employees all over North America · Complete health, vision, and dental ...

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Remote Technical Support Agent information

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How much do remote technical support agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote technical support agent in Reston, VA is $19.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $22.74 per hour, depending on experience, location, and employer.

What is a remote technical support agent?

Remote Technical Support Agents are professionals who assist customers or employees with technical issues related to software, hardware, networks, or other technology, all while working from a remote location. They communicate with users via phone, email, or chat to diagnose problems, provide troubleshooting steps, and resolve technical issues. These agents often work for IT service providers, software companies, or large organizations and may support a variety of devices and systems. Their role is crucial for maintaining productivity and minimizing downtime by offering timely support from anywhere.

How do remote technical support agents typically collaborate with other teams to resolve complex customer issues?

Remote Technical Support Agents often work closely with engineering, product, and quality assurance teams to resolve complex or escalated issues that go beyond standard troubleshooting. Regular virtual meetings, ticket escalation systems, and internal chat platforms are commonly used to facilitate communication and share critical information. This collaborative approach ensures that customer concerns are addressed efficiently and that feedback from support interactions can help improve products and services. Building strong relationships and clear communication channels with cross-functional teams is key to success in this role.

What are the key skills and qualifications needed to thrive as a remote technical support agent, and why are they important?

To thrive as a Remote Technical Support Agent, you need strong troubleshooting abilities, a solid understanding of computer systems and networking, and often a relevant IT certification or prior help desk experience. Familiarity with ticketing systems, remote desktop tools, and communication platforms like Zendesk or TeamViewer is typically required. Excellent verbal communication, patience, and problem-solving skills help agents effectively assist users and manage challenging situations remotely. These skills ensure timely issue resolution, customer satisfaction, and efficient remote support operations.

What cities near Reston, VA are hiring for Remote Technical Support Agent jobs?

Cities near Reston, VA with the most Remote Technical Support Agent job openings:

Remote Field Services Specialist (Piping & Mechanical)

Reston, VA • On-site, Remote

Bechtel
See more jobs at Bechtelexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Bechtel rating

7.6

Company rating: 7.6 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

285th of 454 rated engineering

Job description

Requisition ID: 296068
  • Relocation Authorized: None
  • Telework Type: Full-Time Telework
  • Work Location: Reston, VA
  • Salary Range: 105,000 - 160,200 annually (salary range is based on market data; final salary offered is determined by education, experience, and qualifications of the applicant.)

Extraordinary teams building inspiring projects:
Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.
Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.
Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report.
Job Summary:
The Remote Field Services (RFS) Specialist (Piping/Mechanical) reports to the RFS Manager and is responsible for advancing and implementing remote support capabilities for construction projects.
This role combines deep technical expertise in piping and mechanical construction with strong digital and technology experience to enable remote execution of field engineering activities. The individual will support project execution while driving development, integration, and adoption of technologies that enhance remote support of construction operations.
The role requires a self-driven and innovative individual capable of developing new processes, piloting emerging solutions, and supporting construction teams remotely while maintaining productivity and alignment with project objectives. #LI-SM2
Major Responsibilities:
  • Support construction projects by providing remote technical expertise in piping and mechanical scopes.
  • Perform and support remote field engineering activities including material verification, inspections, testing documentation, and issue resolution.
  • Assist field supervision in interpreting piping and mechanical drawings, specifications, isometrics, installation details, and testing requirements.
  • Participate in planning and coordination of construction activities to support safe and efficient execution of piping and mechanical work.
  • Lead development and implementation of processes that enable remote execution of piping and mechanical construction tasks.Identify and develop workflows to transition appropriate field activities to remote support.
  • Support development and refinement of Remotable Task Lists aligned with project needs.
  • Drive advancement of technologies used to support remote construction activities.
  • Support product development efforts including requirements definition, testing, and deployment.
  • Coordinate integration of solutions with construction applications and project workflows.
  • Support information security review processes and ensure alignment with enterprise requirements.
  • Utilize project data sources to support construction execution, including model-based review, digital documentation workflows, and testing records.
  • Review and support installation status tracking, system completion, spool and component verification, and reporting of installed work.
  • Support quality inspections, test packages, pressure testing documentation, and compliance with project requirements.
  • Prepare and support field change documentation, punch resolution, test deficiency resolution, and non-conformance processes.
  • Participate in piloting and evaluation of emerging technologies and workflows.
  • Provide remote support to active construction projects during pilot and deployment phases.
  • Apply lessons learned to improve processes, workflows, and adoption.
  • Develop and facilitate training for project teams on implementation of remote support workflows.
  • Support onboarding and adoption of remote execution processes across projects.
  • Provide guidance to field and remote teams on best practices for execution.
  • Support development and review of functional procedures, specifications, and standards.
  • Contribute discipline expertise to improve construction processes, turnover readiness, and documentation.
  • Assist in establishing governance and consistency across projects using remote support capabilities.

Education and Experience Requirements:
  • Requires bachelor's degree (or international equivalent) in Mechanical Engineering, Construction Management, or related discipline and 8-10 years of relevant experience or 12-14 years of relevant work experience.
  • 8+ years of relevant construction experience.
  • Demonstrated experience in piping and mechanical construction execution
  • Experience as a Lead Piping or Mechanical Field Engineer or equivalent
  • Experience with large EPC projects

Required Knowledge and Skills:
  • Strong technical knowledge of piping and mechanical construction, including piping systems, equipment installation, supports, valves, steel interface points, and system completion requirements
  • Advanced understanding of construction sequencing, constructability, testing, turnover, and field execution practices for piping and mechanical scopes
  • Experience with model-based review, digital construction workflows, and project data systems
  • Strong understanding of installation status tracking, progress measurement, and reporting practices
  • Knowledge of quality inspection, system completion, pressure testing, and documentation requirements
  • Experience preparing and managing field change, punch list, test deficiency, and non-conformance documentation
  • Proven ability to lead initiatives and drive implementation of new processes
  • Strong problem-solving skills with ability to work in a developing and evolving environment
  • Demonstrated ability to adapt to and implement emerging technologies and workflows
  • Strong communication and coordination skills across field and remote teams
    Ability to work independently in a remote environment while maintaining productivity and accountability
  • Self-motivated with ability to take ownership of tasks and drive results
  • Self-motivated with ability to take ownership of tasks and drive results Requires a minimum of 20% travel to support project needs, pilots, site engagement, and implementation activities
  • Ability to perform site visits and navigate active construction environments in support of field engagement and project activities

Total Rewards/Benefits:
For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards
Diverse teams build the extraordinary:
As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.
We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.
At Bechtel, our employees enjoy a competitive total rewards package that includes comprehensive medical, dental, and vision plans, along with optional disability and supplemental insurance options, generous paid time off (160 hours annually, accrued 6.16 hours per pay period), nine paid holidays, paid parental leave, discretionary bonuses, and a well-designed 401K plan with matching and profit-sharing components
Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to acesstmt@bechtel.com

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