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Remote Technical Leadership Jobs in Wisconsin (NOW HIRING)

Itron, Inc

Location: United States (Remote) with up to 25% travel Duties and Responsibilities: Technical ... Proven experience leading technical workstreams for enterprise software implementations * Handson ...

Itron, Inc

Location: United States (Remote) with up to 25% travel Duties and Responsibilities: Technical ... Proven experience leading technical workstreams for enterprise software implementations * Handson ...

KEYENCE

Field Application Engineer '27

Wauwatosa, WI · On-site +1

$53K - $80K/yr

... leader in automation and technology. What You'll Do As a Field Application Engineer , you'll be at ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

NV5

Remote Sensing Technician

Sheboygan Falls, WI · On-site +1

... grow as leaders in our industry and expand our individual and collective potential ... Effective technical writing and communication * Proficient and experienced in utilization of cloud ...

NV5

Remote Sensing Technician

Sheboygan Falls, WI · Remote

... grow as leaders in our industry and expand our individual and collective potential. * Acquire ... Effective technical writing and communication * Proficient and experienced in utilization of cloud ...

Wisconsin

AI Technical Lead

Madison, WI · On-site +1

$115K - $140K/yr

Remote work requires successful candidates to possess their own high-speed internet and phone to ... Leads the evaluation, deployment, and governance of AI-powered tools and services within PCS ...

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Remote Technical Leadership information

What is remote technical leadership?

Remote technical leadership refers to guiding and managing technical teams or projects from a location outside of the traditional office environment. Leaders in these roles oversee software development, IT projects, or engineering teams by using digital tools to communicate, set goals, and ensure collaboration among remote members. They are responsible for setting technical direction, mentoring team members, ensuring quality standards, and helping teams overcome challenges, all while working from different locations. Strong communication and organizational skills are essential for success in remote technical leadership roles.

How do remote technical leaders effectively manage and support distributed engineering teams?

Remote technical leaders often rely on clear communication, structured processes, and collaborative tools to manage distributed teams. They typically conduct regular video meetings, provide detailed documentation, and use project management platforms to track progress. Building trust and maintaining team cohesion can be challenging, so leaders focus on transparent updates and encourage open feedback. Additionally, they mentor team members remotely and foster a culture of accountability and continuous learning.

What are the key skills and qualifications needed to thrive as a Remote Technical Leader, and why are they important?

To thrive as a Remote Technical Leader, you need deep technical expertise, proven experience managing distributed teams, and a background in software development or a related field. Familiarity with collaboration tools like Slack, Jira, GitHub, and cloud-based project management platforms, as well as relevant certifications (such as PMP or AWS Certified Solutions Architect), is highly valuable. Exceptional communication, emotional intelligence, and the ability to foster team cohesion remotely are standout soft skills. These competencies are critical for driving project success, aligning teams, and maintaining productivity in a remote work environment.

What is the difference between Remote Technical Leadership vs Remote Software Engineer?

AspectRemote Technical LeadershipRemote Software Engineer
Required CredentialsTechnical degrees, leadership experience, certifications (e.g., Scrum, Agile)Computer science degree, coding skills, certifications (e.g., Java, AWS)
Work EnvironmentOversees teams, strategic planning, project managementFocuses on coding, development tasks, implementing solutions
Employer & Industry UsageTech companies, startups, enterprisesSoftware development firms, tech companies, startups
Search & Comparison IntentLeadership roles, project oversight, team managementHands-on coding, technical tasks, software development

Remote Technical Leadership involves guiding teams, managing projects, and setting technical strategies, while Remote Software Engineers focus on coding and developing software solutions. Both roles are essential in tech companies but differ in responsibilities and skill sets.

What are popular job titles related to Remote Technical Leadership jobs in Wisconsin? For Remote Technical Leadership jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Remote Technical Leadership jobs in Wisconsin look for? The top searched job categories for Remote Technical Leadership jobs in Wisconsin are:
What cities in Wisconsin are hiring for Remote Technical Leadership jobs? Cities in Wisconsin with the most Remote Technical Leadership job openings:
Remote Technical Leadership jobs near you

Service Lead (Remote)

PeopleWise Consulting MN

Superior, WI • Remote

Full-time

Re-posted just now

Job description

DSC Communications is seeking a Service Team Lead to anchor our managed services support structure. This is a hands-on technical leadership role which requires active participation in client issues and requests. The right person owns L2/L3 escalations, drives quality across the service queue, holds outsourced partners accountable, and helps build the processes and documentation that make the team more effective over time.

DSC Sentinel iQ is being purpose-built as an automation-first, AI-driven managed service platform targeting small organizations (1–40 users) in professional services, legal, accounting, and healthcare with FTC Safeguards Rule compliance as a core, bundled offering.

We are at a stage where consistent process, clear escalation paths, and structured vendor oversight will meaningfully separate good from great. This role is the linchpin of that development.

Role and Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

Technical Support & Escalation

  • Own L2/L3 escalations across the client base to assist with server, networking, Microsoft 365, Azure, and security stack
  • Serve as the primary escalation point for frontline technicians and outsourced NOC/helpdesk partners
  • Resolve complex technical issues with documented root cause analysis
  • Maintain hands-on proficiency with all platforms in the MSP stack

Process & Controls Development

  • Help build, maintain, and enforce standard operating procedures, runbooks, and escalation playbooksIdentify systemic service delivery gaps through ticket trend analysis and act on them
  • Drive adoption of documentation standards across the team (Hudu or equivalent)
  • Own the onboarding checklist and quality gate for new client environments
  • Working with the team to develop and implement automation and AI based runbooks to improve efficiency and heighten the client experience

Team Development & Collaboration

  • Mentor and develop frontline technicians via structured coaching, not just reactive feedback
  • Collaborate with leadership on tooling decisions around RMM, PSA, documentation and security platform strategy
  • Monitor open queues, SLA adherence, and resolution quality metrics; surface findings to leadership
  • Participate in client escalation calls as the senior technical voice when needed

Outsourced Team Management

  • Manage day-to-day performance of outsourced support partners to set expectations, review KPIs, and drive quality outcomes
  • Conduct regular performance reviews and QBR-style sessions with vendor teams
  • Identify and escalate gaps in outsourced delivery before they reach clients
Qualifications and Education Requirements

Required

  • 4+ years in a managed services environment with demonstrated L2/L3 technical depthExperience managing or coordinating teams such as NOC, offshore helpdesk, or vendor SOC
  • Proven track record building or formalizing service delivery processes and documentation
  • Proficiency with EDR/MDR platforms, particularly SentinelOne, CrowdStrike, or Huntress in a multi-tenant MSP deploymentProficiency with PSA platforms (HaloPSA, ConnectWise) and RMM tools (NinjaOne, Kaseya, Datto)
  • Proficiency with Email Security (e.g. Checkpoint Avanan, Proofpoint) and DNS Security (e.g. DNSFilter, Cisco Umbrella) toolsets
  • Proficiency with M365 and Azure environments, troubleshooting, standard setup, management of Exchange, Teams, Sharepoint, Intune and Entra ID
  • Windows Server administration proficiency in Active Directory, Group Policy, DNS/DHCP, Remote Desktop Services
  • Networking proficiency with TCP/IP, VLANs, routing, firewall management (Meraki, Fortinet, or similar)
  • Virtualization understanding of VMware or Hyper-V at an administrative level
  • Backup and DR experience with Datto, Veeam, or equivalent; validation and test restore discipline

Strongly Preferred

  • ITIL Foundations or equivalent service management framework exposure
  • HaloPSA hands-on experience in service delivery, workflow configuration, asset management, reporting
  • Background in building or improving onboarding and offboarding workflows for managed environments
  • Experience with AI workflow automation platforms (e.g., Rewst, n8n, Make, Power Automate) and using AI to reduce manual operational work
  • Experience with AI-native documentation or knowledge management platforms (e.g., Lexful.ai, IT Glue, Hudu)