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Remote Technical Lab Support Jobs (NOW HIRING)

Qualfon

Remote - Technical Assistant

Post Falls, ID · Remote

$20/hr

From call center support to lead generation to ecommerce fulfillment, we support our clients and ... We are seeking a remote tech assist to provide real-time support to field technicians, resolving ...

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How much do remote technical lab support jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote technical lab support in the United States is $23.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Lab Support, and why are they important?

To excel as a Remote Technical Lab Support, you typically need a background in information technology, computer science, or a related field, along with strong troubleshooting and analytical skills. Familiarity with remote desktop tools, network management systems, and ticketing software like ServiceNow or Jira is essential, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals can be advantageous. Exceptional communication, problem-solving abilities, and customer service orientation set top performers apart in this role. These skills and qualifications are crucial for efficiently resolving technical issues remotely, ensuring minimal downtime and high client satisfaction.

How does a Remote Technical Lab Support professional typically collaborate with on-site staff to resolve technical issues?

Remote Technical Lab Support professionals work closely with on-site staff by providing real-time troubleshooting and guidance through digital communication tools such as video calls, messaging platforms, and remote desktop software. They often coordinate with lab managers, technicians, and IT teams to diagnose technical problems, implement solutions, and ensure minimal downtime. Effective communication, clear documentation, and a proactive approach are essential for aligning remote efforts with on-site actions, ensuring smooth lab operations across different locations.

What are Remote Technical Lab Support roles?

Remote Technical Lab Support roles involve assisting users, students, or staff with technical issues related to laboratory software, equipment, and experiments, usually through online communication channels. These professionals help troubleshoot problems, guide users on proper procedures, and ensure that virtual or physical lab environments run smoothly. They may also help set up remote access to lab resources, maintain documentation, and provide training. The role requires strong technical knowledge, problem-solving skills, and the ability to communicate clearly in a remote setting.

What is the difference between Remote Technical Lab Support vs Remote Laboratory Technician?

AspectRemote Technical Lab SupportRemote Laboratory Technician
CredentialsTypically requires IT or technical certifications, such as CompTIA or CiscoUsually requires a degree or certification in laboratory sciences or related fields
Work EnvironmentPrimarily remote, providing technical support for lab equipment and softwarePrimarily remote or on-site, conducting lab tests and experiments
Employer & IndustryTech companies, biotech firms, research institutionsResearch labs, healthcare, biotech companies
Search & Comparison IntentFocuses on technical support roles in labsFocuses on lab testing and scientific procedures

Remote Technical Lab Support involves providing technical assistance for laboratory equipment and software remotely, often requiring IT certifications. In contrast, Remote Laboratory Technicians perform lab tests and scientific procedures, usually with a background in laboratory sciences. Both roles may be remote but serve different functions within the lab environment.

Infographic showing various Remote Technical Lab Support job openings in the United States as of May 2026, with employment types broken down into 85% Full Time, 5% Temporary, 5% Contract, and 5% Nights. Highlights an 100% Remote job distribution, with an average salary of $48,570 per year, or $23.4 per hour.
Technical Service Field Technician

Technical Service Field Technician

Neogen Corporation

Remote

Full-time

Posted 14 days ago

Neogen rating

7.0

Company rating: 7.0 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

69th of 103 rated laboratories

Job description

Come Be Part of a Mission that Matters!
Neogen Corporation is seeking a Technical Services Field Technician to join our team.
In this field-based role, you'll be responsible for providing on-site and remote technical support for Neogen equipment, including Soleris and MLS II, MDS, LX1, LX25 and APNG systems. You'll work closely with customers to deliver preventive maintenance, installations, and troubleshooting while effectively relaying customer feedback to internal teams. This position requires strong communication skills, a proactive approach to problem-solving, and the ability to travel extensively.
This role follows a field-based model and requires travel up to 80% of the time.
Hours: Full-time, core business hours with travel flexibility
Travel: Up to 80% domestic travel
Essential Duties and Responsibilities:
  • Provide on-site and phone-based technical support for Neogen instruments (Soleris, MLS II, and other equipment)
  • Schedule and coordinate all on-site customer visits, including maintenance, installations, and technical support
  • Prepare customer quotes for service and maintenance work
  • Develop weekly travel itineraries and share with management
  • Document all customer interactions and service outcomes in Salesforce
  • Troubleshoot and resolve equipment issues, coordinating with technical service and lab support as needed
  • Partner with the Field Trainer to coordinate equipment installations
  • Communicate customer feedback to sales, marketing, technical service, and product management teams
  • Support marketing efforts and promote new products while on customer visits
  • Participate in post-installation customer follow-ups and ongoing engagement
  • Maintain high standards of diplomacy, tact, and professionalism when working with internal teams and clients
Education and Experience:
  • Degree or comparable experience needed.
  • 1-3 years of technical support or field service experience preferred
  • Previous role involving travel is strongly preferred
  • Experience working in a customer-facing technical role is a plus
Skills and Competencies:
  • Strong analytical and problem-solving skills
  • Clear verbal and written communication
  • Ability to multi-task and manage multiple priorities
  • Excellent customer service and interpersonal skills
  • Team player with a proactive, solutions-oriented mindset
Computer Skills:
  • Proficiency with Microsoft Word, Excel, and Outlook
  • Experience with Salesforce or other CRM systems preferred

Please press Apply to submit your application.
WHO IS NEOGEN:
From farm to fork, we offer solutions to enhance the quality, quantity and safety of the global food supply. Our food safety diagnostics are used within farming operations to the production facilities of most of the world's best-known food companies. Neogen's solutions are critical to the health and well-being of our customers' operations - and in turn their consumers. What we do matters!
Neogen's culture combines stability with a deep believe in providing professional and personal growth. Our Pillars of Trust - the principles which guide our everyday decision-making, include Openness, Honesty, Credibility, Respect, and Service. It's the belief in these characteristics that provide a consistent, happy and healthy work environment for our employees.

What Neogen employees say

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