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Remote Technical Lab Support Jobs (NOW HIRING)

Vantive

Technical Support Specialist

Deerfield, IL · Remote

$44K/yr

Deliver remote technical support in a clinical setting, guiding end users on the safe and effective use of hardware and software applications. * Accurately document all customer interactions in ...

Belcan

(Remote)Technical Writer

Manhattan, NY · Remote

$70K - $90K/yr

A remote Aircraft Maintenance Publications Writer job is available through Belcan supporting an ... technical information and manage review cycles Perform tasks assigned by team leads and project ...

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How much do remote technical lab support jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote technical lab support in the United States is $23.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.44 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Lab Support, and why are they important?

To excel as a Remote Technical Lab Support, you typically need a background in information technology, computer science, or a related field, along with strong troubleshooting and analytical skills. Familiarity with remote desktop tools, network management systems, and ticketing software like ServiceNow or Jira is essential, and certifications such as CompTIA A+ or Microsoft Certified: Azure Fundamentals can be advantageous. Exceptional communication, problem-solving abilities, and customer service orientation set top performers apart in this role. These skills and qualifications are crucial for efficiently resolving technical issues remotely, ensuring minimal downtime and high client satisfaction.

How does a Remote Technical Lab Support professional typically collaborate with on-site staff to resolve technical issues?

Remote Technical Lab Support professionals work closely with on-site staff by providing real-time troubleshooting and guidance through digital communication tools such as video calls, messaging platforms, and remote desktop software. They often coordinate with lab managers, technicians, and IT teams to diagnose technical problems, implement solutions, and ensure minimal downtime. Effective communication, clear documentation, and a proactive approach are essential for aligning remote efforts with on-site actions, ensuring smooth lab operations across different locations.

What are Remote Technical Lab Support roles?

Remote Technical Lab Support roles involve assisting users, students, or staff with technical issues related to laboratory software, equipment, and experiments, usually through online communication channels. These professionals help troubleshoot problems, guide users on proper procedures, and ensure that virtual or physical lab environments run smoothly. They may also help set up remote access to lab resources, maintain documentation, and provide training. The role requires strong technical knowledge, problem-solving skills, and the ability to communicate clearly in a remote setting.

What is the difference between Remote Technical Lab Support vs Remote Laboratory Technician?

AspectRemote Technical Lab SupportRemote Laboratory Technician
CredentialsTypically requires IT or technical certifications, such as CompTIA or CiscoUsually requires a degree or certification in laboratory sciences or related fields
Work EnvironmentPrimarily remote, providing technical support for lab equipment and softwarePrimarily remote or on-site, conducting lab tests and experiments
Employer & IndustryTech companies, biotech firms, research institutionsResearch labs, healthcare, biotech companies
Search & Comparison IntentFocuses on technical support roles in labsFocuses on lab testing and scientific procedures

Remote Technical Lab Support involves providing technical assistance for laboratory equipment and software remotely, often requiring IT certifications. In contrast, Remote Laboratory Technicians perform lab tests and scientific procedures, usually with a background in laboratory sciences. Both roles may be remote but serve different functions within the lab environment.

Infographic showing various Remote Technical Lab Support job openings in the United States as of May 2026, with employment types broken down into 85% Full Time, 5% Temporary, 5% Contract, and 5% Nights. Highlights an 100% Remote job distribution, with an average salary of $48,570 per year, or $23.4 per hour.
Remote Technical Support Specialist (Contracted)

Remote Technical Support Specialist (Contracted)

E-Typist Inc

Stow, OH • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Remote Technical Support Specialist (Contracted) Join to apply for the Remote Technical Support Specialist (Contracted) role at E-Typist. Company Overview: E-Typist, Inc. is a forward-thinking and remote-friendly business that leverages cutting-edge technologies, including Office 365, OneDrive, Slack, SharePoint, and transcription software, to enhance collaboration and productivity.

We are seeking a highly skilled and customer-focused Remote Technical Support Specialist to join our team. This role is ideal for individuals who thrive in a dynamic, remote work environment and are passionate about providing top-notch technical support in the field of transcribing. Position Overview: As a Remote Technical Support Specialist at E-Typist, Inc., you will be a key player in ensuring seamless operation and user satisfaction with our technology stack including equipment used for legal and general transcription.

Your primary responsibilities will include troubleshooting technical issues, providing user support, and maintaining the functionality of essential tools such as Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment. Key Responsibilities User Support: Provide remote technical support to end-users, addressing inquiries and resolving issues including but not limited to Office 365, OneDrive, Box, Slack, SharePoint, and transcription software and equipment. Assist users with account setup, configuration, and access permissions.

Troubleshooting: Diagnose and troubleshoot software and hardware issues, ensuring quick and effective problem resolution. Collaborate with software providers to elevate and resolve complex technical issues. Training and Documentation: Develop and deliver user training sessions on the effective use of our technology stack.

Create and maintain comprehensive documentation for common issues and solutions. Collaboration Tools Management: Administer and maintain Slack channels, ensuring proper access, organization, and integration with other tools. Manage SharePoint sites and permissions to facilitate efficient collaboration.

Software Integration: Ensure seamless integration and functionality between various software applications, including transcription software. Security and Compliance: Implement and enforce security best practices for remote users, with a focus on data protection and compliance. Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field.

Proven experience in technical support roles, preferably in a remote work setting. Proficient in troubleshooting issues related to Office 365, OneDrive, Box, Slack, SharePoint. Experienced with transcription software and related equipment.

Strong understanding of remote collaboration tools and their configurations. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a remote team environment.

Seniority Level Entry level Employment Type Contract Job Function Customer Service Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing #J-18808-Ljbffr

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