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Remote Technical Customer Support Jobs in Laurel, MS

Customer Retention: * Develop strategies to increase customer retention and reduce churn through ... Technical Proficiency: * Familiarity with marketing automation tools, A/B testing platforms, web ...

What we provide * Full licensing support -- we walk you through getting your Life and Health ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

We provide full training and licensing support. Why recent grads choose this over a traditional job ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

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Remote Technical Customer Support information

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How much do remote technical customer support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote technical customer support in Laurel, MS is $15.92, according to ZipRecruiter salary data. Most workers in this role earn between $11.63 and $19.09 per hour, depending on experience, location, and employer.

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What job categories do people searching Remote Technical Customer Support jobs in Laurel, MS look for?

The top searched job categories for Remote Technical Customer Support jobs in Laurel, MS are:

What cities near Laurel, MS are hiring for Remote Technical Customer Support jobs?

Cities near Laurel, MS with the most Remote Technical Customer Support job openings:

Infographic showing various Remote Technical Customer Support job openings in Laurel, MS as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $33,109 per year, or $15.9 per hour.

Certified Occupational Therapy Assistant (COTA) - Remote

All Care Therapies

Hattiesburg, MS • Remote

$30 - $46/hr

Part-time

Re-posted yesterday


Job description

Company Description

All Care Therapies is a leading provider of Physical, Occupational, Speech, and ABA therapy services, delivering care through virtual, in-home, and clinic-based settings across California, Texas, and Nevada. We serve individuals of all ages, combining innovative technology with a collaborative, patient-centered approach. Our dedicated clinicians provide flexible, high-quality care that meets patients where they are, supporting recovery, enhancing communication, and driving meaningful, long-term outcomes.

Job Description

Are you Interested in Teletherapy? Join our OT team!

We are hiring in all 50 states to provide services for clients in California. We are also offering reimbursement for California licensure!

As a Remote Certified Occupational Therapy Assistant (COTA), you will provide occupational therapy services to clients remotely. You will collaborate with licensed Occupational Therapists to assess and implement appropriate treatment plans, monitor progress, and provide guidance to clients through virtual platforms. Your primary goal will be to help clients achieve their occupational therapy objectives and improve their functional abilities in a remote setting.

What You Will Do

  • Intervention: Provide remote occupational therapy services, including exercises, activities, and interventions to help patients achieve their goals and improve their functional abilities.
  • Education: Educate patients and their caregivers on techniques and strategies to enhance their independence and well-being.
  • Documentation: Maintain accurate and up-to-date patient records, including progress notes and other necessary documentation.
  • Compliance: Adhere to relevant ethical and legal standards and regulations, including patient privacy and confidentiality (e.g., HIPAA compliance).
  • Technology: Utilize telehealth platforms and tools effectively to conduct remote therapy sessions.
  • Continuing Education: Stay current with the latest developments in occupational therapy and engage in ongoing professional development.

Why Join Us

  • We are a therapist-owned and operated organization
  • Career Advancement - We believe in recognizing high-performing teams
  • Efficient web-based documentation system
  • Growing company in a new model of service delivery 
  • Monthly team meetings
  • Supportive collaboration with the Clinical team and Supervisors
  • Training and materials provided
Qualifications
  • Valid certification as a Certified Occupational Therapy Assistant (COTA)
  • Active CA State Certified Occupational Therapy Assistant License or ability to apply
  • Experience in a clinic, private practice, hospital, or home health setting
  • Technical proficiency to conduct teletherapy through our all-inclusive platform
  • Should be comfortable working with pediatrics (18 months+)
  • Prefer strong experience in feeding, sensory, hand, emotional regulation and neurodiverse clients
Additional Information

All your information will be kept confidential according to EEO guidelines.


All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.



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