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Remote Technical Customer Support Jobs in Federal Way, WA

ECP

Customer Support Representative (Remote)

Seattle, WA · Remote

$19.25 - $24.75/hr

Role Overview As a Customer Support Representative at ECP, you serve as the first point of contact ... A remote work environment that is compliant with cybersecurity and other company workplace policies

Outreach

Manager, Technical Support

Seattle, WA · On-site +1

$90K - $160K/yr

Develop and lead a team of Technical Support Engineers, providing enterprise-level, world-class ... Work directly with customers on escalations, manage expectations, internal and external ...

ABB

Utility Sales Support

Kent, WA · Remote

$17.75 - $23.25/hr

While this is a remote position, candidates must be located in the United States. You will be ... Minimum 3 years of technical customer support experience in the Industrial, Utility or related ...

Lindblad Expeditions

Fleet IT Support Analyst

Seattle, WA · Remote

$38.70 - $41.83/hr

Provide remote and onsite technical support on issues or requests for our vessel-based systems ... Strong customer service orientation with the ability to remain calm, professional, and effective ...

New

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

Remote (Must be close to Denver, CO and have an approved workspace) Schedule: Saturday - Wednesday ... ITSM), Technical Support Competencies Call Center Technologies, Customer Support Operations ...

Aquent

Systems Support Engineer

Tacoma, WA · On-site +1

$55 - $58/hr

This is your opportunity to dive deep into complex technical challenges, unraveling mysteries and ... Initially, focus on helping customers resolve issues connecting to remote development environments ...

Genetec

Field Engineer

Seattle, WA · Remote

... and support of Genetec systems at client sites * Act as a primary on-site and remote technical ... Ensure timely escalation of critical customer related issues through proper channels * Provided ...

Genetec

Field Engineer

Seattle, WA · On-site +1

... and support of Genetec systems at client sites * Act as a primary on-site and remote technical ... Ensure timely escalation of critical customer related issues through proper channels * Provided ...

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Remote Technical Customer Support information

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How much do remote technical customer support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote technical customer support in Federal Way, WA is $20.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $24.71 per hour, depending on experience, location, and employer.

What is remote technical customer support?

A Remote Technical Customer Support job involves assisting customers with technical issues related to a company's products or services, all while working from a location outside of a traditional office. Support is typically provided via phone, email, chat, or ticketing systems. These professionals troubleshoot problems, guide users through solutions, and escalate complex issues to higher-level technical teams when necessary. Working remotely requires strong communication skills, a reliable internet connection, and proficiency with relevant software tools. It is a popular role for those seeking flexibility and the ability to work from anywhere.

What are the key skills and qualifications needed to thrive as remote technical customer support?

To thrive as a Remote Technical Customer Support specialist, you need strong troubleshooting abilities, technical knowledge relevant to the products supported, and typically a background in IT or customer service. Familiarity with CRM systems, ticketing platforms, and remote desktop tools is essential for resolving customer issues efficiently. Excellent communication, patience, and problem-solving skills help build trust and provide clear guidance to users. These skills ensure effective support delivery, high customer satisfaction, and swift resolution of technical problems in a remote setting.

What are some common challenges faced by remote technical customer support professionals, and how can they be managed effectively?

Remote Technical Customer Support professionals often encounter challenges such as troubleshooting complex technical issues without direct access to customer systems, managing multiple communication channels, and maintaining effective collaboration with team members across different time zones. To manage these challenges, it’s important to develop strong problem-solving skills, become proficient with remote diagnostic tools, and maintain clear documentation of customer interactions. Regular virtual meetings and using project management platforms can also help foster team collaboration and knowledge sharing.

What job categories do people searching Remote Technical Customer Support jobs in Federal Way, WA look for?

The top searched job categories for Remote Technical Customer Support jobs in Federal Way, WA are:

Remote Technical Customer Support jobs near you
Infographic showing various Remote Technical Customer Support job openings in Federal Way, WA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $42,817 per year, or $20.6 per hour.

Customer Support Representative (Remote)

ECP

Seattle, WA • Remote

$19.25 - $24.75/hr

Full-time

Posted 15 days ago

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

Role Overview 

As a Customer Support Representative at ECP, you serve as the first point of contact for our customers and play a critical role in delivering an exceptional support experience. You are responsible for resolving customer questions, troubleshooting issues, training refreshers, and ensuring timely and accurate communication across all support channels according to SLAs & tracked KPIs.  

This role requires strong product knowledge, clear communication, and consistent execution of support best practices. You are expected to independently manage tickets from intake to resolution while meeting established service standards and contributing to overall team success, and to escalate when required according to established process. 

Core Responsibilities 

Customer Support & Issue Resolution 

  • Serve as the primary contact for customer inquiries via phone, email, and the ticketing system 
  • Manage support tickets from intake through resolution in accordance with SLA expectations 
  • Clarify customer requests to accurately identify needs and scope 
  • Troubleshoot product and workflow issues by identifying root causes and determining appropriate solutions 
  • Clearly explain solutions to customers and confirm resolution 

Documentation & Systems Management 

  • Maintain accurate and complete ticket documentation following ECP best practices 
  • Update and manage customer account records in HubSpot 
  • Ensure all case activity is properly tracked and categorized 

Product Knowledge & Continuous Learning 

  • Develop and maintain strong working knowledge of ECP products, features, and company workflows 
  • Stay current on new releases, updates, and process changes 
  • Serve as a reliable resource for teammates by sharing knowledge and insights 
  • Work cross-functionally as required to provide seamless customer experience 

Performance & Operational Excellence 

  • Consistently meet or exceed established KPIs, SLAs, and quality metrics 
  • Participate in ECP's rotating on-call schedule to provide after-hours support coverage 
  • Manage time effectively to balance ticket volume, follow-ups, and internal responsibilities 
Expectations for Success in This Role 
  • Demonstrate professionalism, empathy, and a customer-first mindset in every interaction 
  • Communicate clearly and confidently, both verbally and in writing 
  • Remain organized and adaptable in a fast-paced environment 
  • Take ownership of assigned work and follow through consistently according to established process 
  • Uphold ECP's values and represent the company positively in all customer interactions 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quickly 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 9:30 am CT (7:30 am PT, 8:30 am MT, 10:30 am ET) to 6:00 pm CT (4:00 pm PT, 5:00 pm MT, 7:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule

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