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Remote Technical Assistant Jobs in Allen, TX (NOW HIRING)

Remote, Global. Salary range: Very competitive base + benefits -- Our client is an exciting and ... Write market requirements documents that effectively communicate requirements to Technical Product ...

... based AI assistants, and automation tools, as part of their everyday work while maintaining ... Technical Qualifications: * Experience writing and troubleshooting SQL queries. * Experience ...

... based AI assistants, and automation tools, as part of their everyday work while maintaining ... Technical Qualifications: * Experience writing and troubleshooting SQL queries. * Experience ...

... based AI assistants, and automation tools, as part of their everyday work while maintaining ... Technical Qualifications: * Experience writing and troubleshooting SQL queries. * Experience ...

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Remote Technical Assistant information

See Allen, TX salary details

$17.7K

$41.2K

$71.2K

How much do remote technical assistant jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote technical assistant in Allen, TX is $41,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $40,900.00 per year, depending on experience, location, and employer.

What is a remote technical assistant?

A Remote Technical Assistant is a professional who provides technical support and assistance to clients, teams, or organizations from a remote location. Their responsibilities often include troubleshooting software or hardware issues, guiding users through technical processes, managing support tickets, and sometimes assisting with system installations or updates. They use communication tools such as email, chat, or video calls to interact with clients and resolve issues efficiently. This role allows businesses to access technical help without needing an on-site technician, offering flexibility and wider coverage.

How does a remote technical assistant typically collaborate with other team members given the virtual nature of the role?

As a Remote Technical Assistant, collaboration is primarily accomplished through digital communication tools such as email, chat platforms, and video conferencing. You’ll often work closely with IT support teams, project managers, and sometimes directly with end-users to resolve technical issues or implement solutions. Clear communication and proactive status updates are vital to ensure everyone stays aligned while working remotely. Many organizations also use shared documentation platforms to enable smooth information flow and track progress on tasks.

What are the key skills and qualifications needed to thrive as a remote technical assistant, and why are they important?

To thrive as a Remote Technical Assistant, you need strong troubleshooting abilities, technical knowledge of software and hardware, and a relevant degree or experience in IT support. Familiarity with remote desktop tools, ticketing systems like Zendesk or Freshdesk, and communication platforms such as Slack or Microsoft Teams is typically required. Excellent problem-solving skills, attention to detail, and effective written communication make someone stand out in this remote role. These skills and qualities are crucial for efficiently resolving technical issues and maintaining seamless support across distributed teams.

What is the difference between Remote Technical Assistant vs Remote IT Support Specialist?

AspectRemote Technical AssistantRemote IT Support Specialist
Required CredentialsBasic technical certifications, relevant experienceIT certifications like CompTIA, Cisco, or Microsoft
Work EnvironmentRemote, client or company systemsRemote, troubleshooting and maintaining IT infrastructure
Employer & Industry UsageTech companies, startups, support agenciesCorporate IT departments, managed service providers
Common Search & ComparisonYesYes

The main difference is that Remote Technical Assistants typically handle basic technical support and customer inquiries, while Remote IT Support Specialists focus on maintaining and troubleshooting complex IT systems. Both roles are remote and require technical knowledge, but IT Support Specialists usually need more advanced certifications and experience.

What are the most commonly searched types of Remote Technical jobs in Allen, TX?

The most popular types of Remote Technical jobs in Allen, TX are:

What cities near Allen, TX are hiring for Remote Technical Assistant jobs?

Cities near Allen, TX with the most Remote Technical Assistant job openings:

DevOps Engineer with Redwood RunMyJobs Scheduler (Remote)

DMS Vision Inc

Frisco, TX • Remote

$54 - $74/hr

Contractor

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

Hi,

Hope you are doing well,

Please find the job description given below and let me know your interest.

Position: DevOps Engineer – Level 2 (Redwood RunMyJobs Scheduler)  (Remote)

Location: Remote

Duration : 12 months

Job Description: 

The Client is seeking a DevOps Engineer – Level 2 to serve as the primary administrator and technical owner of the Redwood RunMyJobs (RMJ) Scheduler platform.

The selected candidate will manage enterprise workload automation, batch scheduling, job dependencies, workflows, integrations, monitoring, and production support. This role will work closely with enterprise architects, data engineers, Informatica and MuleSoft teams, report developers, application teams, and IT leadership to ensure reliable and efficient execution of business-critical workloads.

Key Responsibilities

Redwood RunMyJobs Administration

  • Serve as the primary technical resource and SME for Redwood RunMyJobs (RMJ).
  • Administer, configure, maintain, patch, and troubleshoot the RMJ platform.
  • Create and maintain jobs, schedules, workflows, dependencies, triggers, calendars, and execution windows.
  • Monitor job execution, alerts, system performance, and SLA compliance.
  • Troubleshoot and resolve failed, delayed, or performance-related batch jobs.
  • Manage RMJ users, roles, security settings, agents, connectivity, and platform configurations.
  • Support platform upgrades, maintenance, and environment changes.

Workload Automation & Scripting

  • Design, develop, and optimize automated workflows and batch job chains.
  • Define scheduling logic, job priorities, execution times, dependencies, and recovery processes.
  • Develop and maintain scripts using PowerShell, Bash, Korn/Bourne Shell, Python, or similar technologies.
  • Identify opportunities to improve batch processing efficiency through automation.
  • Document scheduling procedures, troubleshooting processes, configurations, and operational standards.

Integration & Technical Support

  • Support integrations between RMJ and enterprise applications, infrastructure, and data platforms.
  • Configure and manage RMJ agents and connectivity across environments.
  • Support API-based integrations, file transfers, ETL/ELT processes, and event-driven workflows.
  • Work with data and application teams to ensure reliable batch processing.
  • Assist with application installations, upgrades, configuration, migrations, and environment setup.

Production & Incident Support

  • Monitor production workloads and proactively identify failures or delays.
  • Provide on-call support for critical batch failures and production incidents.
  • Troubleshoot CI/CD, migration, scheduling, and integration-related issues.
  • Analyze recurring failures and recommend solutions to improve reliability and SLA performance.
  • Support weekend, evening, holiday, or after-hours production activities when required.

Mainframe & Legacy Modernization

  • Support workload automation involving mainframe systems and JobTrac.
  • Work with technologies such as JCL, COBOL files, IMS, and batch-processing environments.
  • Support migration of legacy workloads and data-processing solutions to modern platforms.
  • Collaborate with technical teams on legacy modernization and migration initiatives.

Collaboration & Continuous Improvement

  • Partner with business and technical stakeholders to understand requirements and translate them into automation solutions.
  • Participate in requirements gathering, technical discussions, testing, and implementation activities.
  • Recommend workload automation best practices and process improvements.
  • Maintain technical documentation and operational knowledge repositories.
  • Collaborate with project, operations, infrastructure, application, and data teams.

Required Qualifications

  • 5+ years of hands-on Redwood RunMyJobs (RMJ) experience, including administration and troubleshooting.
  • 5+ years of job scheduling, workload automation, workflow orchestration, and batch-processing experience.
  • 5+ years of scripting experience using PowerShell, Bash, Korn/Bourne Shell, Python, or similar languages.
  • 5+ years of cloud experience with AWS, Azure, or comparable platforms.
  • 3+ years of experience with both Linux and Windows operating systems.
  • 3+ years of experience with application installations, upgrades, patching, and configuration management.
  • 3+ years of experience designing and maintaining batch dependencies, triggers, calendars, and execution windows.
  • 3+ years of experience troubleshooting CI/CD and migration-related incidents.
  • 3+ years of experience with APIs, file-based ETL/ELT, and enterprise integrations.
  • 3+ years of experience working with Mainframe systems and JobTrac.
  • Experience providing production/on-call support for critical batch failures and incidents.

Preferred Qualifications

  • Experience supporting legacy-to-modern system or data migrations.
  • Familiarity with IMS, COBOL files, JCL, and mainframe batch processing.
  • Experience with enterprise data platforms, ETL/ELT technologies, and data-focused modernization initiatives.
  • Strong troubleshooting, analytical, communication, documentation, and collaboration skills.

If you are interested, please share your updated resume and suggest the best number & time to connect with you.

Ajit Kumar
US IT Recruiter, DMS VISION Inc

972-645-5051  |  dmsvisions.com/

ajitk@dmsvisions.com

4645 Avon Lane, Suite 210, Frisco, TX 75033

www.linkedin.com/in/ajit-kumar-32142814a/