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Remote Technical Account Manager Associate Jobs in Rhode Island

Preference for Toronto, but open to remote candidates (within North America) Reports to: Director ... longterm account manager for acquisition prospects in public safety market. * Maintain regular ...

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Working closely with IT project teams, technical leaders, and business partners, the Change Manager ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

Showing results 41-60

Remote Technical Account Manager Associate information

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

How does a remote technical account manager associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What are the key skills and qualifications needed to thrive as a remote technical account manager associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

What is a remote technical account manager associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.
What cities in Rhode Island are hiring for Remote Technical Account Manager Associate jobs? Cities in Rhode Island with the most Remote Technical Account Manager Associate job openings:

Associate, Corporate Development

Harris

Carolina, RI • On-site, Remote

$70K - $90K/yr

Full-time

Medical, Dental, Vision

Re-posted 14 hours ago


Harris Computer rating

8.5

Company rating: 8.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

78th of 242 rated software companies


Job description

Job Description

Job Overview:

Harris' Frontline portfolio is looking for a Corporate Development Associate responsible for proactively researching, engaging and developing potential acquisition targets for a high-velocity M&A organization. In this newly created role, the successful candidate will have the opportunity to join a prolific acquirer and learn from the highly successful acquisition culture of Constellation Software.

Location: Preference for Toronto, but open to remote candidates (within North America)
Reports to: Director, Corporate Development

Key Responsibilities

Market mapping and research

  • Conduct detailed research on competitors, potential add-on offerings, new geographies, and adjacent markets.

  • Segment assigned markets and continuously refresh target lists using public and proprietary sources.

  • Research industry dynamics to identify acquisition/investment news, competitive tenders, leaderships changes, etc.

Lead generation and outreach

  • Design and execute multichannel outreach campaigns (cold calling, email, LinkedIn, trade shows) to open conversations with founders and executives.

  • Attend conferences and regional events to network and build our acquisition pipeline.

Relationship management

  • Build trust with CEOs, entrepreneurs, advisors and intermediaries; act as the longterm account manager for acquisition prospects in public safety market.

  • Maintain regular communication to keep prospects engaged and ensure prospects progress through the deal sourcing pipeline.

Qualification and pipeline management

  • Evaluate opportunities against strategic and financial criteria, including company lifecycle stage, product fit and ownership dynamics.

  • Manage a disciplined pipeline in Salesforce or similar CRM; log outreach activities, track deal stages, forecast pipeline health and prepare reports for senior management.

Transaction support

  • Organize management meetings, site visits and prospecting trips; coordinate duediligence requests and information flow.

  • Work closely with the M&A team throughout the process to ensure a smooth handoff once opportunities progress.

Qualifications and Skills

  • Experience: direct experience in M&A origination, business development, enterprise software sales or highticket B2B sales. Experience in M&A/VC/PE, investment banking or management consulting is an asset.

  • Commercial "hunter" mentality: demonstrable success in cold outreach, lead generation and relationship management. Comfortable navigating conversations and building rapport at the Csuite level.

  • Communication and interpersonal skills: articulate communicator with excellent writing and presentation skills, capable of clearly conveying our investment philosophy and value proposition.

  • Financial literacy and analytical ability: ability to interpret financial statements and discuss basic valuation drivers is an asset.

  • Organizational discipline: strong planning and prioritization; meticulous CRM hygiene; ability to manage multiple parallel opportunities.

  • Selfstarter with integrity: proactive, resourceful and able to work independently; high E.Q.

  • Tools: comfortable using CRM systems (e.g., Salesforce), LinkedIn, email sequencing tools, Excel/PowerPoint and research platforms.

  • Travel and language: willingness to travel domestically/internationally (~10-20%) for founder meetings and industry events.

Measures of Success (Illustrative)

  • Steady cadence of firsttouch conversations and new qualified targets added to the pipeline.

  • Conversion rates from outreach meetings qualified opportunities letters of intent.

  • Quality of relationships; evidenced by high engagement and positive feedback.

  • Timely and accurate CRM reporting and adherence to pipeline KPIs.

What We Offer

  • Competitive base salary plus performancebased bonus.

  • Comprehensive medical, dental and vision benefits.

  • Robust training and development, including mentorship from experienced M&A professionals and exposure to the full deal lifecycle.

  • Opportunity to grow within an acquisitive, growth oriented, decentralized organization.

Salary: $70,000 - $90,000/year.

About Harris Computer:

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional "Perks"!

  • We empower our employees to make a difference

  • We have an award-winning culture

  • We offer opportunity to learn

  • We are financially strong and we are owned by the largest software company in Canada (CSI)

  • We have fun!

Follow us on social media to learn more about our company values, culture and initiatives!

  • Instagram: @weareharris

  • LinkedIn: Harris Computer


What Harris Computer employees say

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Benefits

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Harris Computer Systems logo

About Harris Computer Systems

Sourced by ZipRecruiter

Harris Computer Systems, based in Ottawa, ON, CA, is an established player in the field of public sector software technology. Since its inception in 1976, the company has been striving to make clients' operations more efficient through reliable, practical, and flexible software solutions. Its extensive portfolio primarily serves utility, healthcare, public sector, and educational institutions, contributing to the betterment of public services through technology. Harris strongly believes in the value of forward-thinking technology and the power it has to drive progress for the public sector. This methodology is entirely in line with their mission to ensure customer success by providing reliable, practical, and robust software solutions.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

Ottawa, ON, CA

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