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Remote Technical Account Manager Associate Jobs in Rhode Island

NinjaOne

Enterprise Account Partner, SLED

NC · Remote

Location - We are flexible on remote working from home, if you are located in the USA and reside in ... technical assistance * Forecasting & Reporting: Utilize Salesforce to manage enterprise pipeline ...

Promoted2

Remote Insurance Agent

Providence, RI · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...

washingtontrust

Wealth Management Associate

Westerly, RI · On-site +1

$65K - $75K/yr

The Wealth Associate will work closely with wealth management professionals and administrative ... The Associate is responsible for coordinating administrative processes, maintaining account ...

washingtontrust

Wealth Management Associate

Westerly, RI · On-site +1

$65K - $75K/yr

The Wealth Associate will work closely with wealth management professionals and administrative ... The Associate is responsible for coordinating administrative processes, maintaining account ...

Bcbsri

Lead Technical Software Architect

Providence, RI · On-site +1

$116K - $187K/yr

We believe in equipping our associates with the knowledge and resources they need to be successful ... Expert in API management, microservices, and distributed systems architecture. * Experience with ...

Rob Levine Law

Account Executive

Warwick, RI · On-site +1

$20 - $24/hr

... to manage a full workday independently in a remote environment without direct supervision ... and pre-qualify accounts before outreach. • Pipeline management - Highly organized with ...

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Remote Technical Account Manager Associate information

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

How does a remote technical account manager associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What are the key skills and qualifications needed to thrive as a remote technical account manager associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

What is a remote technical account manager associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.
What cities in Rhode Island are hiring for Remote Technical Account Manager Associate jobs? Cities in Rhode Island with the most Remote Technical Account Manager Associate job openings:
Remote Technical Account Manager Associate jobs near you

Manager IT - RTP Payments (Remote)

First Citizens Bank

Carolina, RI • Remote

$95K - $117K/yr

Full-time

Re-posted yesterday

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 170 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona and North Carolina.

This position allocates technical resources and associates within Enterprise Payments Technology organization. Manages an associate team to ensure the effective delivery of operational support, service, custom development, software vendor management, and project results. Oversee the design, implementation, integration, enhancement, and support of systems and applications supporting Real-Time Payments (RTP), Trade Finance, Electronic Data Interchange (EDI), Insurance, and other critical business functions. Partners with peers, senior management, business units, software vendors, and associate teams to align initiatives, projects, and technology solutions with broader organizational goals while ensuring operational stability, regulatory compliance, and business growth.

We seek an experienced Software Development Engineering Manager to join our Payment Technologies Solutions team to provide technical leadership on strategic projects. You’ll develop an A-team with a culture of performance, recognition, and collaboration.


Responsibilities
  • Lead and manage a cross-functional team of technical resources of developers, Analyst and QA testers, including contractors, and strategic vendor partners.
  • Project and Product Management - Provides direction and oversight to IT projects and products. Assigns project tasks, drives project schedules, product releases, and conveys results or updates to the appropriate parties. Develops and utilizes methods of tracking performance.
  • Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT policies, standards, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation. Supports budget forecasting, capital planning and invoicing.
  • Business Support - Directs programming, business analysis, or testing activities, including the determination of scope, time and cost estimates, and system impact within user requests. Facilitates system modifications within existing system architecture and assists with architectural changes as necessary. Elicits and refines business technology roadmaps, including setting priority and understanding cross team impacts.
  • Technical Expertise - Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.

Qualifications

Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering

Preferred Skills:

  • Minimum of 2 years of tech leadership
  • Agile mindset with Payment Technology experience in Faster payments and Trade Finance
  • Strong Banking/Payments Industry knowledge with experience delivering on large modernization/transformative efforts
  • Ability to influence the architecture and design
  • Ability to analyze and troubleshoot production issues
  • Outstanding Communication and presentation skills
  • Experience with TDD and CICD delivery
  • Experience in working with COTS and SaaS solutions
  • Experience with on prem distributed systems as well as Cloud technologies (AWS is a plus)
  • Hands-on Experience with Java/J2EE, Javascript frameworks, Restful Webservices, web applications, JSM, transactional databases, SQL/ NoSQL databases
  • Experience with enterprise integration services/solutions
  • Experience and exposure to API gateways
  • Experience building cloud enabled MicroServices and REST APIs
  • Implementation experience with SAAS/PAAS based solutions
  • Experience with regulatory guidelines (FFIEC, FDIC, etc) governing the financial industry
  • Experience building and maintaining large software platforms, client and employee enablement initiatives

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering

Preferred Skills:

  • Minimum of 2 years of tech leadership
  • Agile mindset with Payment Technology experience in Faster payments and Trade Finance
  • Strong Banking/Payments Industry knowledge with experience delivering on large modernization/transformative efforts
  • Ability to influence the architecture and design
  • Ability to analyze and troubleshoot production issues
  • Outstanding Communication and presentation skills
  • Experience with TDD and CICD delivery
  • Experience in working with COTS and SaaS solutions
  • Experience with on prem distributed systems as well as Cloud technologies (AWS is a plus)
  • Hands-on Experience with Java/J2EE, Javascript frameworks, Restful Webservices, web applications, JSM, transactional databases, SQL/ NoSQL databases
  • Experience with enterprise integration services/solutions
  • Experience and exposure to API gateways
  • Experience building cloud enabled MicroServices and REST APIs
  • Implementation experience with SAAS/PAAS based solutions
  • Experience with regulatory guidelines (FFIEC, FDIC, etc) governing the financial industry
  • Experience building and maintaining large software platforms, client and employee enablement initiatives

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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