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Remote Technical Account Manager Associate Jobs in Ohio

Wavefront Software

Technical Account Manager

Dublin, OH · Remote

$65K - $90K/yr

Technical Account Manager If you're the kind of person who enjoys being the bridge between ... This is a new remote role on a small, experienced team where you'll have direct customer engagement ...

Wavefront Software

Technical Account Manager

Dublin, OH · Remote

$65K - $90K/yr

Technical Account Manager If you're the kind of person who enjoys being the bridge between ... This is a new remote role on a small, experienced team where you'll have direct customer engagement ...

Genetec

Technical Account Manager

Columbus, OH · On-site +1

As Technical Account Manager, you will be the main point of contact and technical account owner for one account. The Professional Services team is a client-focused team, expert in everything Genetec ...

Formerra

Account Manager

Toledo, OH · Remote

Coordinate closely with regional sales teams as well as collaborating with the technical area as ... Remote: Ability to work independently in a fully remote environment with minimal supervision ...

New

Emersesales

Account Manager

Cleveland, OH · On-site +1

$90K - $115K/yr

Account Manager - East Lakes Engineered Corrosion Solutions is an exciting and fast-growing ... Present technical solutions to a variety of customers This is a remote position; however ...

Safe Haven Security

Remote Account Manager

Columbus, OH · On-site +1

$65K - $110K/yr

... Remote, B2B sales, Direct Sales, Outbound Sales, Lead Generation, CRM Software, Negotiation, Cold Calling, Sales, Microsoft Office, Account Management, Uncapped Commission, Security Sales ...

Phospholutions

Key Account Manager

Columbus, OH · On-site +1

$130K - $150K/yr

Key Account Manager Location: Remote within assigned territory (Pacific Northwest and Midwest ... Collaborate with Technical Agronomy, Marketing, Supply Chain, Finance, and Executive Leadership to ...

RHINESTAHL CORPORATION

Account Manager

Mason, OH · Remote

This is a remote U.S.-based position. While candidates may be located anywhere in the United States ... Collaborate with internal teams to troubleshoot technical or operational challenges. Sales and ...

APR

Commercial Lines Account Manager

Columbus, OH · On-site +1

$70K - $80K/yr

Columbus, Ohio | Hybrid (willing to consider fully remote for the right candidate) Job Overview ... enhance technical knowledge and capabilities. Qualifications: * A minimum of 5-7 years of ...

IQVIA

Account Manager

Cleveland, OH · On-site +1

$53K - $134K/yr

Our Account Managers' primary focus is on retaining and growing our current clients through a ... technical stakeholders. * Stay current with modern digital marketing trends and drive the ...

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All JobsTechnical Account Associate JobsRemote Technical Account Manager Associate JobsRemote Technical Account Manager Associate Jobs in Ohio

Remote Technical Account Manager Associate information

What is a remote technical account manager associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.

How does a remote technical account manager associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What are the key skills and qualifications needed to thrive as a remote technical account manager associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

What are the most commonly searched types of Remote Technical Account Manager jobs in Ohio?

The most popular types of Remote Technical Account Manager jobs in Ohio are:

What cities in Ohio are hiring for Remote Technical Account Manager Associate jobs?

Cities in Ohio with the most Remote Technical Account Manager Associate job openings:

Remote Technical Account Manager Associate jobs near you

Technical Account Manager (Remote)

Logically, Inc.

Dublin, OH • On-site, Remote

Full-time

Posted 10 days ago

Job description

Managing modern technology has become increasingly complex. As organizations scale across clouds, endpoints, and hybrid environments, IT operations and cybersecurity often remain fragmented, creating gaps in visibility, slowing response times, and increasing risk.
Logically closes that gap.
We unify IT operations and cybersecurity into a single, accountable operating model that reduces risk, accelerates response, and strengthens resilience across the systems businesses depend on. With shared visibility, integrated workflows, and clear ownership, organizations gain greater control, fewer blind spots, and more confidence in their technology.
Our approach is cyber-first by design, embedding protection into every layer, from end user to edge to cloud. By combining AI-assisted monitoring with human-led expertise, we deliver faster insight, smarter decisions, and more effective outcomes without the complexity of siloed tools.
For more than 20 years, Logically has partnered with mid-market and enterprise organizations to simplify complexity, reduce risk, and improve resilience, acting as a true extension of their teams with clear accountability and measurable outcomes.
Logically. Cyber-First. Future-Ready.
Why Work for Us
  • A culture built on doing the right thing
  • Work at the forefront of cybersecurity and emerging technologies
  • Collaborative, growth-oriented environment
  • Competitive compensation and benefits
  • Opportunities for professional development and advancement
  • Make a real impact by helping organizations reduce risk and build resilience

Job Summary:
The Technical Account Manager functions as a critical contributor to the overall company success by providing pre-sale and customer lifecycle support and advocacy for assigned customers. The Technical Account Manager supports the sales process as a technology adviser to both prospective customers and representatives of currently assigned client accounts. The Technical Account Manager will display a strong commitment to developing and maintaining long-term customer relationships. The position will be expected to work with all internal departments while reporting to sales leadership. This remote role will require 25% travel.
Job Duties & Responsibilities:
  • Support presales site activities, preliminary site visits, coordinating trial test supports / preparation
  • Prepare and give technical presentations to explain to customers how the products and services work
  • Work with the customers and Engineers to ensure the equipment meets the system requirements
  • Communicate with the sales team to understand consumer demands and offer sales support where necessary
  • Secure orders, guarantee product standards, and assure product delivery
  • Establish customer rapport and acceptance
  • Plan for modifications to products to meet consumer demands
  • Help clients to solve problems with product usage
  • Recommend new and improved products to the customers and explain how the equipment will be more cost-effective
  • Understand the complexity of a fast-paced technology business and works well in a matrix organization
  • Support presales activities, proposal generation, product position, solution offering, and responding to technical clarifications
  • Work closely with the Sales team to provide full presales assistance in support of the successful achievement of sales targets while adhering to cost of sales objectives
  • Participate in the completion of submitted SLA documents, bid coordination, prospect qualification, discovery and requirements gathering, product demonstrations, technical discussions, and design solution proposals
  • Participate in "relationship retention" CRM activities
  • Assist Partner Management in the identification and analysis of potential partnership opportunities and distribution channels
  • Monitor assigned account activities (e.g., trouble tickets, bill disputes, reports, collections) and follow up as necessary to research, facilitate, and ensure resolution
  • 25% Travel Required

Qualifications:
  • Bachelor's degree in computer science, computer engineering, or related field preferred
  • 6-9 years of experience in sales engineering or IT in the managed services, professional service, or security industry
  • 2+ years of experience in a customer facing role, ideally with Presales exposure
  • Certification in Dell, HP, VMWare, and Hyper-V preferred
  • Experience working with a CRM, preferably ConnectWise, Salesforce or Microsoft Dynamics
  • Comprehensive knowledge and technical background in Managed Services product and offerings, Variety of IT ecosystems technologies (e.g., Dell, HP, virtualization such as VMWare and SQL), working with and understanding capabilities of technology development teams
  • Working knowledge of site and central IT technologies provisioned under service and product portfolio
  • Understanding of the technical relationships between infrastructure technologies and current applications that are part of the product and service portfolio
  • Advanced knowledge of application, data, and infrastructure architecture disciplines
  • Understanding of architecture and design across all systems
  • Business acumen; translating business requirements into technical solutions
  • Flexible and able to remain calm in times of stress while managing multiple priorities at one time
  • Active listener with excellent oral and written communication skills, as well as the ability to handle difficult conversations
  • Sound problem-solving technique with ability and persistence to generate options and select the best solution
  • Ability to build relationships based on trust to enable collaboration and cooperation amongst team members and internal/external stakeholders
  • Ability to communicate effectively with customers and various levels of management both verbally and in written form
  • Ability to manage multiple projects in a fast-paced environment
  • Team player mentality and willingness to share knowledge with others

Logically provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, gender identity, sexual orientation, and other protected classes.

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