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Remote Technical Account Manager Associate Jobs in Georgia

Protecht Group

Technical Account Manager

Atlanta, GA · On-site +1

About the Role We are seeking a Technical Account Manager to drive adoption, retention, and expansion across our enterprise customer base. You will own a portfolio of customers, acting as a trusted ...

Stripe

About the team Technical Account Managers work cross-functionally to support Stripe's largest and most complex users. Through trusted relationships we offer customized, strategic consultations and ...

Medtronic

Remote Account Manager - Endoscopy

Duluth, GA · Remote

The RAM will work closely with internal partners (Clinical Product Specialists, Technical Support ... Associate's Degree AND 4+ years of sales experience OR * Bachelor's Degree AND 2+ years of sales ...

Medtronic

Remote Account Manager - Endoscopy

Duluth, GA · Remote

The RAM will work closely with internal partners (Clinical Product Specialists, Technical Support ... Associate's Degree AND 4+ years of sales experience OR * Bachelor's Degree AND 2+ years of sales ...

Medtronic

Remote Account Manager - Endoscopy

Duluth, GA · On-site +1

The RAM will work closely with internal partners (Clinical Product Specialists, Technical Support ... Associate's Degree AND 4+ years of sales experience OR * Bachelor's Degree AND 2+ years of sales ...

Dorado Software Group

Account Manager

Dalton, GA · On-site +1

Remote US Description About Optitex and NedGraphics Optitex and NedGraphics are leading global ... Collaborate with pre-sales, technical teams, and customer success to deliver successful POCs and ...

MGT

Account Manager

Norcross, GA · On-site +1

Three (3) years of technology/information systems technical solution sales or engineering ... Our world-class work environment encompasses flexible and remote work options, a commitment to ...

New

Sharecare

Sr. Account Manager - Remote

Atlanta, GA · On-site +1

The Account Manager is responsible to lead streamlined, effective internal teams to support clients ... Collaborate with internal departments to resolve customer issues including resolution of technical ...

Sharecare

Sr. Account Manager - Remote

Atlanta, GA · Remote

The Account Manager is responsible to lead streamlined, effective internal teams to support clients ... Collaborate with internal departments to resolve customer issues including resolution of technical ...

Tyk Technologies

SaaS Account Manager

Atlanta, GA · On-site +1

Total flexibility, default remote, radical responsibility We offer unlimited paid holidays and ... Tyk provides a technical platform used by engineering teams to build, secure, and operate APIs that ...

Tyk Technologies

SaaS Account Manager

Atlanta, GA · On-site +1

Total flexibility, default remote, radical responsibility We offer unlimited paid holidays and ... Tyk provides a technical platform used by engineering teams to build, secure, and operate APIs that ...

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Remote Technical Account Manager Associate information

What are the key skills and qualifications needed to thrive as a Remote Technical Account Manager Associate, and why are they important?

To thrive as a Remote Technical Account Manager Associate, you need a strong understanding of technical concepts, troubleshooting skills, and a relevant degree or experience in IT or a related field. Familiarity with CRM systems, ticketing platforms, and cloud technologies, as well as certifications like CompTIA or ITIL, are often required. Excellent communication, problem-solving, and customer relationship management skills help you stand out in this client-facing, remote role. These skills are crucial for delivering effective technical support, fostering client satisfaction, and ensuring seamless collaboration across distributed teams.

How does a Remote Technical Account Manager Associate typically collaborate with internal teams to resolve client issues?

As a Remote Technical Account Manager Associate, you'll regularly coordinate with product, engineering, and support teams to address client concerns and technical challenges. Effective communication is key, as you will often act as a liaison between the client and various internal stakeholders, ensuring that customer needs are clearly understood and prioritized. You'll also participate in virtual meetings, document technical requirements, and track issue resolution progress, making proactive updates to both clients and internal partners. This collaborative approach helps deliver timely solutions and builds strong client relationships.

What is a Remote Technical Account Manager Associate?

A Remote Technical Account Manager Associate is an entry-level professional who supports clients by managing their technical needs and ensuring they receive optimal service from a company’s products or platforms—all while working remotely. They serve as a liaison between customers and engineering or support teams, help troubleshoot issues, and assist with onboarding and ongoing technical guidance. Their goal is to build strong relationships with clients, resolve technical problems efficiently, and help clients maximize the value of the company’s services.

What is the difference between Remote Technical Account Manager Associate vs Remote Technical Support Specialist?

AspectRemote Technical Account Manager AssociateRemote Technical Support Specialist
Required CredentialsTechnical certifications, customer management experienceTechnical certifications, troubleshooting skills
Work EnvironmentClient-facing, account management focusHelpdesk, troubleshooting, support
Employer & Industry UsageTech companies, SaaS providersIT support, hardware/software vendors
Search & Comparison IntentCustomer relationship, account managementTechnical troubleshooting, support issues

The Remote Technical Account Manager Associate primarily focuses on managing client relationships and ensuring customer success, while the Remote Technical Support Specialist concentrates on troubleshooting technical issues. Both roles require technical certifications and are common in tech and SaaS industries, but their core responsibilities differ—one emphasizes account management, the other technical support.

What are the most commonly searched types of Remote Technical Account Manager jobs in Georgia? The most popular types of Remote Technical Account Manager jobs in Georgia are:
What cities in Georgia are hiring for Remote Technical Account Manager Associate jobs? Cities in Georgia with the most Remote Technical Account Manager Associate job openings:
Remote Technical Account Manager Associate jobs near you

Technical Account Manager

Protecht Group

Atlanta, GA • On-site, Remote

Full-time

Posted 13 days ago

Job description

About VISO TRUST
VISO TRUST is a venture-backed, high-growth B2B SaaS company transforming how enterprises manage third-party risk. Our AI-native platform replaces legacy, questionnaire-based TPRM processes by analyzing vendor artifacts directly, enabling organizations to perform faster, higher-confidence risk assessments at scale.
Trusted by leading enterprises globally, we deliver faster assessment cycles, stronger vendor engagement, and real-time visibility into third- and fourth-party risk. As part of the Protecht Group, a global leader in risk management, we are redefining how modern security and risk teams operate.
About You
You are a customer-focused, technically savvy professional who thrives in fast-paced, high-growth environments. You take ownership of outcomes, build genuine relationships, and bring a consultative mindset to every customer interaction.
You are equally comfortable engaging with senior stakeholders and working closely with technical teams, and you have a passion for helping customers realize measurable value from complex SaaS solutions.
About the Role
We are seeking a Technical Account Manager to drive adoption, retention, and expansion across our enterprise customer base. You will own a portfolio of customers, acting as a trusted advisor and strategic partner as they modernize and mature their third-party risk management programs.
This is a highly cross-functional role where you will collaborate with Sales, Product, and Engineering while guiding customers through onboarding, adoption, and ongoing value realization.
What You'll Do
  • Own the post-sale customer lifecycle for a portfolio of enterprise accounts
  • Build strong, trusted relationships across technical and executive stakeholders
  • Drive product adoption, engagement, and long-term customer success
  • Guide customers through onboarding, integrations, and ongoing service delivery
  • Identify and execute on renewal and expansion opportunities in partnership with Sales
  • Analyze usage data and customer trends to surface insights and optimization opportunities
  • Act as the voice of the customer by sharing feedback and influencing product direction
  • Manage support issues and coordinate with internal teams to ensure timely resolution
  • Position yourself as a trusted advisor in Cyber Risk and TPRM best practices

What You Bring
  • 4+ years of experience in Technical Account Management, Customer Success, or similar roles in B2B SaaS
  • Experience working with enterprise customers and managing a portfolio of accounts
  • Strong understanding of cybersecurity, risk management, GRC or TPRM domains
  • Proven ability to build relationships with both technical users and executive stakeholders
  • Analytical mindset with the ability to translate data into actionable insights
  • Experience managing customer lifecycles, including renewals and expansion
  • Excellent communication, organization, and problem-solving skills
  • A proactive, ownership-driven approach in a dynamic environment

Why VISO
At VISO, our people are our greatest asset. We operate with transparency, move quickly, and empower our team with real ownership and direct access to leadership.
You'll have the opportunity to shape how we grow, contribute to a category-defining platform, and play a critical role in helping global organizations transform how they manage risk.
We are committed to rewarding great work and creating an environment where ambitious, high-performing individuals can thrive.
VISO TRUST is now part of the Protecht Group, a global leader in risk management solutions. Together, we provide a comprehensive platform for managing risk across the enterprise, helping organizations move faster while maintaining strong security and regulatory standards.

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