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Remote Tech Support Jobs in Tulsa, OK (NOW HIRING)

pregis

Technical Support Specialist

Tulsa, OK · Remote

Job Title: Technical Support Specialist Summary of Job The Technical Support Specialist is ... Remote Technical Recovery * * Execute remote troubleshooting using HMI data, alarms, error logs ...

Lancesoft INC

Remote Epic Administrator

Tulsa, OK · Remote

$82K/yr

This role involves hands-on support for Epic Hyperspace, troubleshooting system issues, and ... Collaborate with internal IT teams and stakeholders for issue resolution Required Qualifications

Liveops

Remote Customer Service Agent

Broken Arrow, OK · Remote

$13.50 - $18.25/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Talkiatry

Psychiatrist (Remote)

Tulsa, OK · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Licensing support with upfront coverage of costs * Technology package provided What we're looking ...

Talkiatry

Psychiatrist (Remote)

Tulsa, OK · Remote

$325K - $375K/yr

Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Licensing support with upfront coverage of costs * Technology package provided What we're looking ...

Liveops

Remote Customer Service Agent

Tulsa, OK · Remote

$14.25 - $19/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Liveops

Remote Customer Service Representative

Tulsa, OK · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... tech challenges. * Experience with inbound/outbound customer support; call center experience is a ...

Williams Companies

IT Auditor Senior

Tulsa, OK · On-site +1

$85K - $112K/yr

In office Mon-Thurs, remote Friday * Minimal travel ( * Occasional extended hours during peak ... Our Total Rewards are built to support how you work, live, and plan for what's next. Here's a look ...

The Williams Companies

IT Auditor Senior

Tulsa, OK · On-site +1

$85K - $112K/yr

In office Mon-Thurs, remote Friday * Minimal travel ( * Occasional extended hours during peak ... Our Total Rewards are built to support how you work, live, and plan for what's next. Here's a look ...

Talkiatry

Remote Therapist - Oklahoma

Tulsa, OK · Remote

$70K - $90K/yr

Minimal administrative burden in a fully remote environment * Clear expectations around caseload ... Licensing support with upfront coverage of costs * Technology package provided Our history ...

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Remote Tech Support information

See Tulsa, OK salary details

$23.5K

$37.9K

$57.5K

How much do remote tech support jobs pay per year?

As of Jul 16, 2026, the average yearly pay for remote tech support in Tulsa, OK is $37,896.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,700.00 and $41,000.00 per year, depending on experience, location, and employer.

How to make 70000 a year from home?

A remote tech support professional can earn $70,000 annually by gaining relevant certifications, such as CompTIA A+ or Network+, and developing strong troubleshooting and customer service skills. Building experience, working for established companies, and specializing in high-demand areas like cybersecurity or network support can also increase earning potential. A consistent schedule and good communication skills are essential for success in this role.

How can I make 2000 a week working from home?

Remote tech support professionals can earn $2,000 or more per week by providing high-demand technical assistance, gaining specialized certifications, and working for multiple clients or companies. Building a strong skill set in troubleshooting, remote tools, and customer service can increase earning potential, especially with flexible schedules and overtime opportunities.

What is a Remote Tech Support job?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

What Are Remote Tech Support Jobs?

Remote technical support jobs focus on providing IT support for people having issues using a laptop or desktop computer, mobile phones, printers, various software, the internet in general, and other electronic products. These technicians work from home, and their duties and responsibilities are to help people troubleshoot issues with their devices. If they cannot resolve the issue, then they must pass it along to an appropriate team member. These tech support workers usually do not train people about how to use their electronic items, but they may offer insight if necessary. Remote IT technicians often provide virtual support via the telephone, video chat, a live chat window, or email correspondence.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, AI tools complement rather than replace human tech support roles, which require critical thinking, empathy, and advanced technical knowledge. Many companies integrate AI with human support to improve efficiency and customer satisfaction.

Can you work remotely in IT support?

Yes, many IT support roles, including remote tech support positions, are available that allow employees to work from home. These jobs often require strong communication skills, technical knowledge, and familiarity with remote collaboration tools like remote desktop software and ticketing systems.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Tech Support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.
More about Remote Tech Support jobs
What are popular job titles related to Remote Tech Support jobs in Tulsa, OK? For Remote Tech Support jobs in Tulsa, OK, the most frequently searched job titles are:
What job categories do people searching Remote Tech Support jobs in Tulsa, OK look for? The top searched job categories for Remote Tech Support jobs in Tulsa, OK are:
What cities near Tulsa, OK are hiring for Remote Tech Support jobs? Cities near Tulsa, OK with the most Remote Tech Support job openings:
Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Tulsa, OK as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $37,896 per year, or $18.2 per hour.
Technical Support Specialist

Technical Support Specialist

pregis

Tulsa, OK • Remote

Other

Re-posted yesterday

Pregis rating

7.0

Company rating: 7.0 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

64th of 114 rated packaging manufacturers

Job description

Job Title:     Technical Support Specialist   

Summary of Job

The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required.

Essential Functions and Responsibilities

  • Technical Intake & Triage
    • Serve as the first technical point of contact for inbound customer support requests.
    • Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact.
    • Prioritize tickets based on uptime risk, SLA requirements, and customer impact.
    • Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions.
  • Remote Technical Recovery
    • Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations.
    • Guide customers through safe corrective actions to restore operation whenever possible.
    • Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards.
    • Escalate complex or unresolved issues with complete technical context and documented findings.
  • Field Service Coordination
    • Initiate Work Orders and support field service scheduling when onsite response is required.
    • Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians.
    • Support travel time optimization and technician utilization through clean, complete case data.
    • Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives.
  • Ticket Documentation & Data Quality
    • Document all tickets accurately and consistently in C4C and Field Service Management systems.
    • Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators.
    • Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
    • Identify recurring issues and communicate trends to Operations, Engineering, and Product teams.

Key Performance Indicators

  • Technical Support Average Response Time
  • First Contact Fix Rate
  • Truck Roll Avoidance
  • Missed Calls and After Hours Call Handling

Education and Experience

Required:

  • 3+ years of experience in technical support, field service support, or equipment troubleshooting.
  • Handson experience supporting electromechanical or automated equipment.
  • Ability to troubleshoot systems using logical, structured diagnostic approaches.

Preferred:

  • Experience supporting capital equipment, automation, or packaging machinery.
  • Remote technical support background.
  • Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks.

Job Requirements

Required

  • Strong technical troubleshooting and customer communication skills.
  • Ability to perform calmly and effectively in highpressure downtime situations.
  • High attention to detail in documentation and system updates.
  • Proficiency with Field Service Management platforms and digital workflows.

Preferred

  • Experience with telemetry, remote monitoring, or automated reporting tools.
  • Understanding of service KPIs such as FCFR, MTTR, and SLA compliance.
  • Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams.
  • Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce


Competency

  • Customer Focus
  • Operational Discipline
  • Data Accuracy
  • CrossFunctional Collaboration
  • Communication Clarity
  • Problem Solving
  • Ownership & Accountability

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What Pregis employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Pregis

Sourced by ZipRecruiter

Industry

Plastics packaging film and sheet (including laminated) manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Deerfield, IL, US

Year founded

2005

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