ZipRecruiter

Log In

2

Remote Tech Support Jobs in Sterling, VA (NOW HIRING)

Paragone Solutions, Inc.

Jr. Azure Technician

Mclean, VA · On-site +1

$21.75 - $29.75/hr

Secure IT Service Management, a division of Paragone Solutions, Inc., is seeking an Technician to ... Provide remote and onsite technical support to end users, resolving incidents efficiently while ...

CGI Inc.

Remote Support Technician, Journeyman

Arlington, VA · On-site +1

$43K - $54K/yr

Remote Support Technician, Journeyman Category: Service Desk / End User Services Main location ... You must have a passion for keeping pace with rapidly evolving technology advancements and ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling ... MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ...

ManTech International

Remote Support Technician

Mclean, VA · On-site +1

$66K - $109K/yr

Since 1968, we've been solving the toughest challenges with groundbreaking tech. Explore thrilling ... MANTECH seeks a motivated, career-oriented, and customer-focused Remote Support Technician to join ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Ashburn, VA · Remote

$48K - $50K/yr

Help Desk Specialist I (Tier 1 Support) - Remote Flexibility | 24/7 Operations Join a fast-paced ... High school diploma or equivalent * 1+ year of IT help desk, service desk, or technical customer ...

IntelliDyne

Senior IT Technical Recruiter

Falls Church, VA · Remote

$70K - $110K/yr

Remote - within 1hour of Tysons Corner, VA Employment Type: Full-Time About the Role IntelliDyne ... Support offer structuring and compensation benchmarking in coordination with HR leadership. What ...

New

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

... remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its subsidiaries including Joulé, ALTA IT Services, and ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

... remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its subsidiaries including Joulé, ALTA IT Services, and ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

... remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its subsidiaries including Joulé, ALTA IT Services, and ...

System One

Senior Help Desk Engineer

Bethesda, MD · Remote

$80K - $95K/yr

... remote support tools * Onsite work commitment of 40 hours per week * Onsite support experience in a professional environment System One, and its subsidiaries including Joulé, ALTA IT Services, and ...

Scout Space

Senior IT Systems Administrator

Reston, VA · On-site +1

$89K - $121K/yr

Build and mature Scout's in-house IT support capability while maintaining strong working ... Our positions are based in Reston, Virginia, with much of our team operating in a hybrid or remote ...

System One

MMS Technology Engineer

Bethesda, MD · Remote

$28/hr

Responsible for supporting multiple customers with their MDM environment, including, but not ... Remote - US System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in ...

previous pagenext page

Showing results 21-40

All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Sterling, VA

Remote Tech Support information

See Sterling, VA salary details

$26.7K

$43.1K

$65.4K

How much do remote tech support jobs pay per year?

As of Sep 6, 2026, the average yearly pay for remote tech support in Sterling, VA is $43,061.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $46,500.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What are popular job titles related to Remote Tech Support jobs in Sterling, VA?

For Remote Tech Support jobs in Sterling, VA, the most frequently searched job titles are:

What job categories do people searching Remote Tech Support jobs in Sterling, VA look for?

The top searched job categories for Remote Tech Support jobs in Sterling, VA are:

What cities near Sterling, VA are hiring for Remote Tech Support jobs?

Cities near Sterling, VA with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Sterling, VA as of August 2026, with employment types broken down into 82% Full Time, 9% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $43,061 per year, or $20.7 per hour.

Jr. Azure Technician

Paragone Solutions, Inc.

Mclean, VA • On-site, Remote

$21.75 - $29.75/hr

Part-time

Re-posted 14 days ago

Job description

Secure IT Service Management, a division of Paragone Solutions, Inc., is seeking an Technician to provide first-line technical support for customers who experience computer hardware and software issues, including standard Windows desktop applications and vendor-developed software. The role involves troubleshooting hardware and software problems, building new computers, setting up virtual machines, and configuring Microsoft 365 GCC High and Azure Government tenants to ensure compliance with DoD and federal security requirements.
Note, this position will begin as a part time role.
Responsibilities
  • Serve as a primary point of contact for troubleshooting and resolving hardware, software, and network issues across user systems and infrastructure.
  • Build, rebuild, and configure laptops, desktops, and virtual machines to meet organizational and security requirements.
  • Support physical network setup activities such as pulling and terminating cables, connecting wireless access points, and ensuring reliable connectivity across sites.
  • Manage and maintain Office 365/Azure GCC High tenants, including user administration, system configuration, and compliance with government security standards.
  • Handle patch management, system updates, and endpoint hardening within the GCC High environment to ensure compliance and security posture.
  • Provide remote and onsite technical support to end users, resolving incidents efficiently while maintaining system availability.
  • Support and troubleshoot VPN, firewall, and remote access solutions to ensure secure connectivity for authorized users.
  • Monitor system performance and proactively identify and address potential issues before they impact operations.
  • Maintain, update, and troubleshoot Windows 10/11 systems on both virtual and physical platforms.
  • Collaborate with team members and stakeholders to resolve complex technical issues and implement process improvements.
Experience
  • Minimum of three (3) years of computer support experience.
  • Hands on experience with Government Community Cloud High (GCC High).
  • High School Diploma or GED.
  • CompTIA A+ certification is preferred.
  • Hands-on experience with Microsoft Office applications, Office 365 and Azure tenant management.
  • Skilled in computer system and network support, including standalone systems and peripheral devices.
  • Specialized expertise in Windows 10/11 configuration on both virtual and physical (laptop/desktop) environments.
  • Strong background in software troubleshooting and issue resolution.
  • Solid understanding of computer networking and IT support practices.
  • Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM, GPO, and Mac OS.
  • Proven technical support skills with a focus on end-user satisfaction.
  • Previous help desk or technical support experience preferred.
  • Excellent ability to communicate complex technical concepts to non-technical users.
  • Strong problem-solving, troubleshooting, and analytical skills.
  • Ability to perform well under pressure while managing and prioritizing multiple tasks effectively.
SecureITSM, a division of Paragone Solutions, Inc., is an IT Managed Service Provider (MSP) supporting DoD contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements. SecureITSM also supports commercial entities that must maintain a high level of cybersecurity hygiene. SecureITSM offers competitive salaries and a relaxed, life-friendly work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#ZR

Apply