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Remote Tech Support Jobs in Pasadena, CA (NOW HIRING)

Tech Solutions LA Inc.

IT Support Technician L1

Lakewood, CA · Remote

$22.75 - $31.25/hr

This is a part-time, primarily remote position with occasional onsite field work at client ... Proven experience in IT support within a helpdesk or MSP environment * Working knowledge of Windows ...

Mondo

IT Manager

Los Angeles, CA · Remote

$130K/yr

Apply now: IT Manager, Remote (West Coast Hours Required). Start date is ASAP for this permanent ... Not eligible for visa sponsorship This role serves as the sole IT support professional for a ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Pasadena, CA

Remote Tech Support information

See Pasadena, CA salary details

$29.5K

$47.4K

$72K

How much do remote tech support jobs pay per year?

As of Aug 24, 2026, the average yearly pay for remote tech support in Pasadena, CA is $47,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $51,300.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What job categories do people searching Remote Tech Support jobs in Pasadena, CA look for?

The top searched job categories for Remote Tech Support jobs in Pasadena, CA are:

What cities near Pasadena, CA are hiring for Remote Tech Support jobs?

Cities near Pasadena, CA with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Pasadena, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,428 per year, or $22.8 per hour.

IT Support Technician L1

Tech Solutions LA Inc.

Lakewood, CA • Remote

$22.75 - $31.25/hr

Part-time

Posted 4 days ago

Job description

Overview
Tech Solutions is seeking a dependable and self-sufficient IT Support Technician to join our team. This is a part-time, primarily remote position with occasional onsite field work at client locations within a 50-mile radius of Long Beach, CA.


We are an MSP supporting healthcare, accounting, and legal clients. This role requires someone who can operate independently, troubleshoot efficiently, and handle real-world client environments without constant guidance.


Key Responsibilities

  • Provide remote support for desktops, laptops, printers, and network-related issues
  • Troubleshoot Microsoft 365, user accounts, and access-related issues
  • Perform onsite support and installations at client locations (typically 1–2 times per week as needed)
  • Install and configure workstations, printers, and network-connected devices
  • Assist with basic server-related tasks (Active Directory, user management, permissions, shared resources)
  • Troubleshoot basic networking issues (connectivity, DHCP, DNS, firewall awareness)
  • Maintain accurate and detailed documentation in the ticketing system
  • Communicate clearly and professionally with clients
  • Take ownership of issues from start to resolution, escalating only when necessary


Requirements

  • Proven experience in IT support within a helpdesk or MSP environment
  • Working knowledge of Windows OS, Microsoft 365, and user/device troubleshooting
  • Basic experience with Active Directory and server environments
  • Foundational understanding of networking (IP addressing, DHCP, DNS, routers/firewalls)
  • Ability to work independently without constant supervision
  • Reliable transportation and valid driver's license
  • Must reside within a reasonable commuting distance of Long Beach, CA
  • Ability to lift up to 25 lbs
  • Strong communication and problem-solving skills


Preferred

  • Experience working in an MSP environment
  • Exposure to low voltage systems (structured cabling, device installations, patch panels)
  • Experience supporting regulated environments (healthcare, legal, accounting)


Schedule

  • Part-time: 16 to 30 hours per week, depending on business needs


Work Location

  • Remote (work from home) with onsite client visits as required


Growth Opportunity

  • Opportunity to take on more advanced responsibilities in networking, server management, and client infrastructure projects as the role expands