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Remote Tech Support Jobs in Lexington, SC (NOW HIRING)

CEI

EDI Application Support

Columbia, SC · Remote

$55/hr

Remote (must be local to Columbia, SC) Overview Seeking an experienced EDI Application Developer ... APIs, LDAP, and authentication technologies * AWS or cloud platforms * AI or automated testing ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Lexington, SC

Remote Tech Support information

See Lexington, SC salary details

$23.1K

$37.2K

$56.5K

How much do remote tech support jobs pay per year?

As of Jul 24, 2026, the average yearly pay for remote tech support in Lexington, SC is $37,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,100.00 and $40,200.00 per year, depending on experience, location, and employer.

How to make 70000 a year from home?

A remote tech support professional can earn $70,000 annually by gaining relevant certifications, such as CompTIA A+ or Network+, and developing strong troubleshooting and customer service skills. Building experience, working for established companies, and specializing in high-demand areas like cybersecurity or network support can also increase earning potential. A consistent schedule and good communication skills are essential for success in this role.

How can I make 2000 a week working from home?

Remote tech support professionals can earn $2,000 or more per week by providing high-demand technical assistance, gaining specialized certifications, and working for multiple clients or companies. Building a strong skill set in troubleshooting, remote tools, and customer service can increase earning potential, especially with flexible schedules and overtime opportunities.

What is a Remote Tech Support job?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

What Are Remote Tech Support Jobs?

Remote technical support jobs focus on providing IT support for people having issues using a laptop or desktop computer, mobile phones, printers, various software, the internet in general, and other electronic products. These technicians work from home, and their duties and responsibilities are to help people troubleshoot issues with their devices. If they cannot resolve the issue, then they must pass it along to an appropriate team member. These tech support workers usually do not train people about how to use their electronic items, but they may offer insight if necessary. Remote IT technicians often provide virtual support via the telephone, video chat, a live chat window, or email correspondence.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

Is AI replacing tech support?

AI is increasingly used in tech support to handle routine inquiries and troubleshoot common issues, allowing support agents to focus on more complex problems. However, AI tools complement rather than replace human tech support roles, which require critical thinking, empathy, and advanced technical knowledge. Many companies integrate AI with human support to improve efficiency and customer satisfaction.

Can you work remotely in IT support?

Yes, many IT support roles, including remote tech support positions, are available that allow employees to work from home. These jobs often require strong communication skills, technical knowledge, and familiarity with remote collaboration tools like remote desktop software and ticketing systems.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Tech Support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.
More about Remote Tech Support jobs
What are popular job titles related to Remote Tech Support jobs in Lexington, SC? For Remote Tech Support jobs in Lexington, SC, the most frequently searched job titles are:
What cities near Lexington, SC are hiring for Remote Tech Support jobs? Cities near Lexington, SC with the most Remote Tech Support job openings:
Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Lexington, SC as of July 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 51% Physical, 4% Hybrid, and 45% Remote job distribution, with an average salary of $37,217 per year, or $17.9 per hour.
Citrix Virtual Apps Senior Technology Analyst

Citrix Virtual Apps Senior Technology Analyst

United Global Technologies

Columbia, SC • Remote

Full-time

Posted 16 days ago

Job description

Senior Technology Analyst
Duties:
Maintain a portfolio of multiple hardware and/or software technologies, products, and/or processes including standards of use, life cycles, and product evaluation and integration. Develop and maintain an in-depth pool of technical advice and expertise to provide information and guidance of the infrastructure assigned. Provide guidance and training to less experience staff.
Skills:
Required Skills and Abilities:
Extensive knowledge of a variety of information technology products and solutions. Excellent research, customer service, verbal and written communication, and presentation skills. Strong attention to detail. Good judgment. Ability to work and communicate effectively with all levels of the IT organization. Ability to lead and mentor less experienced staff. Required Software and Other Tools: Microsoft Office. Software and tools will vary based on the technologies supported. Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
Education:
Required Education:
Bachelor's degree Computer Science, Information Systems, or other job related field or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree Required Work Experience: 7 Years specific knowledge of the technologies, products, and/or processes to be supported. 3 Years directly supporting those technologies, products, and/or processes. (may be concurrent).

Location:
Columbia, SC, 29223
Schedule Notes:
***I/S - NO SUBCONTRACTOR CANDIDATES Credit Check required C2 Clarence***
Required Schedule: Hybrid - Onsite Tues-Thurs

Confirm standard work hours: 8 a.m. – 4:30 p.m.
Required Education:
Bachelor's degree Computer Science, Information Systems, or other job related field or 4 years of job related work experience or 2 years of job related experience plus an associate's degree in Computer Science, Information Technology or other job related degree.
Required Work Experience:
7 Years specific knowledge of the technologies, products, and/or processes to be supported. 3 Years directly supporting those technologies, products, and/or processes. (may be concurrent)

Team Name: End User Platform Services End User Platform Services is a highly technical team that owns and evolves local and remote end user services, including Citrix, VDI, VPN, Intune, network printing, and physical workstations. For senior engineers, this role offers more than operations—you'll help shape platform strategy and long-term technical vision, translating business capabilities into scalable standards and roadmap initiatives.
Required Technologies:
• Citrix Virtual Apps & Desktops (On Prem & Cloud) XenApp/XenDesktop, NetScaler, StoreFront, Windows Server, Active Directory, HA, performance tuning, and security
• Secure Remote Access / Zero Trust Zscaler (or equivalent), VPN technologies, and migration from legacy remote access models
• VDI & Endpoint Platforms Windows workstation platforms, VDI integration, and cross platform dependency awareness
• Enterprise Networking & Security Integration Firewalls, certificates, TLS, access controls, traffic routing, and security tooling as they impact endpoints and remote access
Nice to have:

• Citrix Platform (Cloud & On Prem)
• Modernizing legacy Citrix environments (LTSR upgrades, StoreFront optimization, infrastructure reduction) Secure Remote Access / Zero Trust (Zscaler, VPN)
• Designing and testing modern remote access patterns to replace or augment VPN/Citrix Endpoint & Virtual Workspace Technologies
• Integrating remote access solutions with workstation OS standards and VDI platforms
Not Looking for:
• Not an entry-level or mid-level analyst; this role requires senior, independent execution
• Not a help desk, desktop support, or break/fix–focused profile
• Not a role focused on application support or software development
• Not suitable for candidates without experience interfacing with leadership or executives
• Not a candidate uncomfortable producing documentation, diagrams, or executive-level write-ups