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Remote Tech Support Jobs in Irvine, CA (NOW HIRING)

Zwift

Director, IT

Long Beach, CA · On-site +1

You are an energetic, meticulous, experienced IT leader. You rose to your leadership position by ... Experience supporting a remote workforce in a cloud-first environment * Experience managing small ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · On-site +1

$93K - $108K/yr

Skills, Knowledge & Expertise * 3+ years in an IT support or service management leadership role (MSP experience highly preferred). * Demonstrated success leading remote and distributed teams ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Irvine, CA

Remote Tech Support information

See Irvine, CA salary details

$29K

$46.7K

$70.8K

How much do remote tech support jobs pay per year?

As of Sep 3, 2026, the average yearly pay for remote tech support in Irvine, CA is $46,671.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $50,400.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What are the most commonly searched types of Tech Support jobs in Irvine, CA?

The most popular types of Tech Support jobs in Irvine, CA are:

What are popular job titles related to Remote Tech Support jobs in Irvine, CA?

For Remote Tech Support jobs in Irvine, CA, the most frequently searched job titles are:

What job categories do people searching Remote Tech Support jobs in Irvine, CA look for?

The top searched job categories for Remote Tech Support jobs in Irvine, CA are:

What cities near Irvine, CA are hiring for Remote Tech Support jobs?

Cities near Irvine, CA with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Irvine, CA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $46,671 per year, or $22.4 per hour.

Director, IT

Zwift

Long Beach, CA • On-site, Remote

Full-time

Re-posted 7 days ago

Key responsibilities

  • Manage and operate all corporate IT assets, including overseeing IT help desk functions.

  • Define IT strategy in collaboration with company leadership and manage IT budget.

  • Manage a remote team of IT professionals and coordinate with contractors as needed.

Job description

Location: Remote- Eligible US Locations
About the role and about You:
Zwift is a lean, global operation with about 300 people spread across four continents, most people working remotely. It is a cloud-first company, with hundreds of SaaS applications to manage, along with offices in California, Brazil, and the UK. IT plays a critical role in supporting the mission of the company and protecting the company's systems, data, staff and employees. You are an energetic, meticulous, experienced IT leader. You rose to your leadership position by first becoming a master of your craft technically. You will be managing a team of five professionals. You can mentor, recruit, provide oversight and roll up your sleeves and get involved technically when you need to.
What you'll do:
  • Define IT strategy in collaboration with company leadership
  • Manage a small, remote team
  • Manage contractors as needed
  • Be responsible for managing and operating all corporate IT assets
  • Manage IT Help Desk
  • Participate in PCI DSS compliance effort
  • Partner with InfoSec to secure Zwift's corporate IT assets
  • Manage IT budget in collaboration with with Director of Procurement

What we're looking for:
  • Experience supporting a remote workforce in a cloud-first environment
  • Experience managing small remote teams and help desks
  • At least 8 years of experience in IT, with 3-5 years in formal leadership roles
  • Experience administering and operating:
    • Ticketing systems
    • Identity Providers
    • Inventory management systems
    • Google Workspace
    • Mobile Device Management solutions
    • Endpoint Detection and Response solutions
    • Windows Domains
    • Windows, MacOS, and Linux workstations and servers
    • Office Networks
  • Experience with running Patch Management programs
  • Experience managing cross-functional teams, budgets and vendors

Bonus points:
  • Experience with PCI DSS compliance
  • AWS experience

If Zwift determines in any stage of our interviews that any AI tools are being used without disclosure or citation, your candidacy will be disqualified.
For All US Based Full-Time Positions:
The base salary for this position ranges between 122,500.00 - 195,000.00 USD. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, qualifications, and geographic location. In addition to base salary, Zwift is proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes performance bonuses, equity, and a full range of medical, financial, and other perks and benefits.
How to stand out among the rest:
Your resume/CV is enough to show off your skills, accomplishments, and experience. However, if you choose to include a cover letter introducing us to your awesome personality, we will read that too.
We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know by emailing careers@zwift.com.
Zwift, Inc. is an Equal Opportunity Employer.

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