Business Support - Works closely with business partners and the Information Technology department to determine, address, and implement solutions for business needs. Ensures the reliability of ...
Business Support - Works closely with business partners and the Information Technology department to determine, address, and implement solutions for business needs. Ensures the reliability of ...
Overview This is a remote role that may only be hired in the following location(s): AZ, NC, NJ, TX. ... This leader will own the end-to-end technology delivery lifecycle across multiple modules of our ...
Overview This is a remote role that may only be hired in the following location(s): AZ, NC, NJ, TX. ... This leader will own the end-to-end technology delivery lifecycle across multiple modules of our ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Develop and maintain COBOL application to support a production environment. * Write clean, scalable ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Develop and maintain COBOL application to support a production environment. * Write clean, scalable ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Develop and maintain COBOL application to support a production environment. * Write clean, scalable ...
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Develop and maintain COBOL application to support a production environment. * Write clean, scalable ...
Remote Customer Service Agent
Pawtucket, RI · Remote
$15 - $20.25/hr
Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.
Remote Customer Service Agent
Pawtucket, RI · Remote
$15 - $20.25/hr
Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.
Remote Customer Service Agent
Cranston, RI · Remote
$15.25 - $20.25/hr
Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.
Remote Customer Service Agent
Cranston, RI · Remote
$15.25 - $20.25/hr
Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.
Remote Customer Service Agent
Providence, RI · Remote
$15.75 - $21/hr
Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.
Remote Customer Service Agent
Providence, RI · Remote
$15.75 - $21/hr
Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.
Remote Customer Service Agent
Warwick, RI · Remote
$15.50 - $20.75/hr
Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.
Remote Customer Service Agent
Warwick, RI · Remote
$15.50 - $20.75/hr
Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.
Business Risk & Controls Advisor-Tech/Cyber
Carolina, RI · On-site +1
$140K - $155K/yr
Overview This is a remote role that may be hired in several markets across the United States. This ... Supports the management of Technology or Cyber business risks and controls across all risk types ...
Business Risk & Controls Advisor-Tech/Cyber
Carolina, RI · On-site +1
$140K - $155K/yr
Overview This is a remote role that may be hired in several markets across the United States. This ... Supports the management of Technology or Cyber business risks and controls across all risk types ...
Supports the management of Technology or Cyber business risks and controls across all risk types along with the execution of risk policies, standards, procedures, and/or program requirements.
Supports the management of Technology or Cyber business risks and controls across all risk types along with the execution of risk policies, standards, procedures, and/or program requirements.
A role in Information Technology at UNFI involves being a part of the transformation of food for ... Support reporting requirements and process performance measurement. Testing, Cutover & Deployment
A role in Information Technology at UNFI involves being a part of the transformation of food for ... Support reporting requirements and process performance measurement. Testing, Cutover & Deployment
... support executing the technology strategy for the Healthcare enterprise accounts. With access to ... This remote role must reside in the US, preferably in one of the following states: GA, NC, SC, TN ...
... support executing the technology strategy for the Healthcare enterprise accounts. With access to ... This remote role must reside in the US, preferably in one of the following states: GA, NC, SC, TN ...
(Remote) Technical Engineer
Carolina, RI · On-site +1
Collaborate with Product, Support, QA, and Engineering teams to improve customer outcomes ... A mix of technologies, including Delphi, Angular, Java, SQL, APIs, and cloud-ready architectures.
(Remote) Technical Engineer
Carolina, RI · On-site +1
Collaborate with Product, Support, QA, and Engineering teams to improve customer outcomes ... A mix of technologies, including Delphi, Angular, Java, SQL, APIs, and cloud-ready architectures.
... Technology, or a related field, or equivalent practical experience. * Experience supporting ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...
... Technology, or a related field, or equivalent practical experience. * Experience supporting ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...
Product Manager, Marketing Technology
Warwick, RI · Remote
$154K/yr
... remote teams through grooming, planning, daily stand-up, etc. * 3+ years in managing, supporting and optimizing CRM and Marketing Technology platforms integrated with an eCommerce stack (Salesforce ...
Product Manager, Marketing Technology
Warwick, RI · Remote
$154K/yr
... remote teams through grooming, planning, daily stand-up, etc. * 3+ years in managing, supporting and optimizing CRM and Marketing Technology platforms integrated with an eCommerce stack (Salesforce ...
Manager IT
$102K - $150K/yr
... ) department of the Bank. Manages an associate team to ensure effective delivery of service and ... Oversees the design, implementation, and support of systems and applications. Partners with peers ...
Manager IT
$102K - $150K/yr
... ) department of the Bank. Manages an associate team to ensure effective delivery of service and ... Oversees the design, implementation, and support of systems and applications. Partners with peers ...
Manager IT
Carolina, RI · On-site +1
$102K - $150K/yr
Overview This is a remote role that may be hired in several markets across the United States. This ... Lead end-to-end delivery of automation programs from discovery through deployment and support
Manager IT
Carolina, RI · On-site +1
$102K - $150K/yr
Overview This is a remote role that may be hired in several markets across the United States. This ... Lead end-to-end delivery of automation programs from discovery through deployment and support
(Remote) AI Champion
Carolina, RI · Remote
$70K - $100K/yr
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... MACC's products are supported by professional and dedicated customer care teams to ensure the ...
New
(Remote) AI Champion
Carolina, RI · Remote
$70K - $100K/yr
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... MACC's products are supported by professional and dedicated customer care teams to ensure the ...
New
(Remote) AI Champion
Carolina, RI · Remote
$70K - $100K/yr
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... MACC's products are supported by professional and dedicated customer care teams to ensure the ...
New
(Remote) AI Champion
Carolina, RI · Remote
$70K - $100K/yr
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... MACC's products are supported by professional and dedicated customer care teams to ensure the ...
New
Psychiatry, Remote Psychiatrist (MD/DO) Rhode Island
Providence, RI · Remote
$325K - $375K/yr
Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Licensing support with upfront coverage of costs * Technology package provided What we're looking ...
Psychiatry, Remote Psychiatrist (MD/DO) Rhode Island
Providence, RI · Remote
$325K - $375K/yr
Minimal administrative burden in a fully remote, outpatient model What your day-to-day practice ... Licensing support with upfront coverage of costs * Technology package provided What we're looking ...
Remote Tech Support information
See Rhode Island salary details
$26.4K - $29.9K
0% of jobs
$29.9K - $33.4K
3% of jobs
$36.8K is the 25th percentile. Wages below this are outliers.
$33.4K - $36.9K
22% of jobs
The median wage is $38.8K / yr.
$36.9K - $40.3K
43% of jobs
$40.3K - $43.8K
6% of jobs
$43.9K is the 75th percentile. Wages above this are outliers.
$43.8K - $47.3K
6% of jobs
$47.3K - $50.7K
6% of jobs
$50.7K - $54.2K
5% of jobs
$54.2K - $57.7K
3% of jobs
$57.7K - $61.2K
3% of jobs
$61.2K - $64.6K
1% of jobs
$26.4K
$42.6K
$64.6K
How much do remote tech support jobs pay per year?
As of Aug 22, 2026, the average yearly pay for remote tech support in Rhode Island is $42,581.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,700.00 and $46,000.00 per year, depending on experience, location, and employer.
What is a remote tech support?
A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.
How does a remote tech support specialist typically collaborate with other IT team members?
Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.
What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?
To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.
What is the difference between Remote Tech Support vs Help Desk Technician?
| Aspect | Remote Tech Support | Help Desk Technician |
|---|---|---|
| Credentials | IT certifications (CompTIA A+, Network+) | IT certifications (CompTIA A+, Network+) |
| Work Environment | Remote, client devices or networks | Office or remote, primarily desktop support |
| Industry Usage | IT support, technical services | IT support, customer service |
| Common Search Intent | Remote tech support jobs, troubleshooting | Help desk jobs, technical support roles |
Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.
More about Remote Tech Support jobs
What are popular job titles related to Remote Tech Support jobs in Rhode Island?
For Remote Tech Support jobs in Rhode Island, the most frequently searched job titles are:
What job categories do people searching Remote Tech Support jobs in Rhode Island look for?
The top searched job categories for Remote Tech Support jobs in Rhode Island are:
First Citizens Bank rating
7.4
Based on 106 frontline employees who took The Breakroom Quiz
106th of 171 rated banks
Job description
Overview
This position drives the development of cost-effective applications that address business needs while aligning with the Bank's long-term technology goals. Determines the needs of assigned business areas through partnership and strategic collaboration. Translates needs into functional projects and technological solutions. Oversees projects to produce effective results and to maximize the return on investment. Manages an annual budget, including forecasting, and develops a strong associate team. Ensures that short-term results lead to the achievement of long-term strategic objectives through personal leadership, direction, and technical expertise.
Responsibilities & Qualifications
Duties & Responsibilities:
Business Strategy - Drives project strategy to align with wider organizational goals and initiatives. Develops business cases that illustrate the cost vs. benefits of proposed initiatives. Represents the interests of business partners and IT as a principal liaison and consultant.
Business Support - Works closely with business partners and the Information Technology department to determine, address, and implement solutions for business needs. Ensures the reliability of deployed solutions by managing applications support and maintenance.
Project Management - Leads the implementation of projects and enhancements for new and existing applications, including the technical delivery of enterprise-wide initiatives. Develops methods of measuring and monitoring performance, and conveys project results to the appropriate parties.
Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Manages the performance, training, and evaluation of assigned staff. Maximizes team achievements by providing professional development.
Position Specific Skills:
Knowledge of information technology as it relates to managing development, principles, and practices
Ability to manage and customize third party solutions
Managing vendor relationships to escalate and ensure support of ongoing business
Ability to develop short term and long term plans to support business needs
Ability to assess, acquire and retain tor appropriately manage talent
Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Information Technology including application development, support roles, and management.
Preferred Education:
Preferred Area of Study:
Preferred Area of Experience:Financial services with Integration of third party solutions in on premise and cloud environment
Required Licenses or Certifications:
Preferred Licenses or Certifications:Project Management Professional (PMP), Certified Agile Project Manager IAPM, PMI-ACP. - IO
Additional Information
This position drives the development of cost-effective applications that address business needs while aligning with the Bank's long-term technology goals. Determines the needs of assigned business areas through partnership and strategic collaboration. Translates needs into functional projects and technological solutions. Oversees projects to produce effective results and to maximize the return on investment. Manages an annual budget, including forecasting, and develops a strong associate team. Ensures that short-term results lead to the achievement of long-term strategic objectives through personal leadership, direction, and technical expertise.
Responsibilities & Qualifications
Duties & Responsibilities:
Business Strategy - Drives project strategy to align with wider organizational goals and initiatives. Develops business cases that illustrate the cost vs. benefits of proposed initiatives. Represents the interests of business partners and IT as a principal liaison and consultant.
Business Support - Works closely with business partners and the Information Technology department to determine, address, and implement solutions for business needs. Ensures the reliability of deployed solutions by managing applications support and maintenance.
Project Management - Leads the implementation of projects and enhancements for new and existing applications, including the technical delivery of enterprise-wide initiatives. Develops methods of measuring and monitoring performance, and conveys project results to the appropriate parties.
Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Manages the performance, training, and evaluation of assigned staff. Maximizes team achievements by providing professional development.
Position Specific Skills:
Knowledge of information technology as it relates to managing development, principles, and practices
Ability to manage and customize third party solutions
Managing vendor relationships to escalate and ensure support of ongoing business
Ability to develop short term and long term plans to support business needs
Ability to assess, acquire and retain tor appropriately manage talent
Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 8 years' experience OR High School Diploma or GED/Equivalent and 12 years' experience in Information Technology including application development, support roles, and management.
Preferred Education:
Preferred Area of Study:
Preferred Area of Experience:Financial services with Integration of third party solutions in on premise and cloud environment
Required Licenses or Certifications:
Preferred Licenses or Certifications:Project Management Professional (PMP), Certified Agile Project Manager IAPM, PMI-ACP. - IO
Additional Information
Bachelor's Degree and 8 years of experience in Information Technology including application development, support roles, and management. OR High School Diploma or GED and 12 years of experience in Information Technology including application development, support roles, and management.
- 12+ years of progressive software engineering experience with at least 5+ years leading large engineering organizations
- Proven experience leading teams of 25+ engineers, architects, QA professionals, and engineering managers in a global delivery model
- Demonstrated success building and scaling custom-developed digital platforms rather than implementing commercial off-the-shelf solutions
- Experience leading technology modernization and digital transformation initiatives within complex enterprise environments
- Strong track record delivering large-scale web and mobile applications in regulated industries such as Banking, Financial Services, Insurance, Healthcare, or other highly controlled environments
- Hands-on understanding of modern software engineering, cloud-native patterns, DevSecOps, and distributed systems
- Experience managing full software development lifecycle including development, testing, release management, production support, and operational excellence
- Strong executive communication and stakeholder management skills
- Experience operating in Agile delivery environments at enterprise scale
- Deep knowledge of secure software development practices and regulatory compliance frameworks
- Vendor contract management & strong negotiation skills
- Financial budget discipline and forecast management
Preferred Qualifications
- Commercial Banking, Treasury Management, Cash Management, Payments, Lending, or Financial Services domain experience
- Experience leading engineering teams supporting customer-facing digital banking platforms
- Experience working in cloud and hybrid-cloud environments
- Experience implementing accessibility standards and modern digital customer experience practices
- Prior experience managing globally distributed teams
Technical Environment
Experience with many of the following technologies is highly desirable:
- React.js, JavaScript, TypeScript leveraging an API-driven microservices architecture backend on a containerized platform
- Red Hat OpenShift, RESTful APIs and event-driven architectures, Elasticsearch
- Modern automation, testing, deployment, and release pipelines, Enterprise-grade platform monitoring, logging, alerting, and performance management
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Qualifications:Bachelor's Degree and 8 years of experience in Information Technology including application development, support roles, and management. OR High School Diploma or GED and 12 years of experience in Information Technology including application development, support roles, and management.
- 12+ years of progressive software engineering experience with at least 5+ years leading large engineering organizations
- Proven experience leading teams of 25+ engineers, architects, QA professionals, and engineering managers in a global delivery model
- Demonstrated success building and scaling custom-developed digital platforms rather than implementing commercial off-the-shelf solutions
- Experience leading technology modernization and digital transformation initiatives within complex enterprise environments
- Strong track record delivering large-scale web and mobile applications in regulated industries such as Banking, Financial Services, Insurance, Healthcare, or other highly controlled environments
- Hands-on understanding of modern software engineering, cloud-native patterns, DevSecOps, and distributed systems
- Experience managing full software development lifecycle including development, testing, release management, production support, and operational excellence
- Strong executive communication and stakeholder management skills
- Experience operating in Agile delivery environments at enterprise scale
- Deep knowledge of secure software development practices and regulatory compliance frameworks
- Vendor contract management & strong negotiation skills
- Financial budget discipline and forecast management
Preferred Qualifications
- Commercial Banking, Treasury Management, Cash Management, Payments, Lending, or Financial Services domain experience
- Experience leading engineering teams supporting customer-facing digital banking platforms
- Experience working in cloud and hybrid-cloud environments
- Experience implementing accessibility standards and modern digital customer experience practices
- Prior experience managing globally distributed teams
Technical Environment
Experience with many of the following technologies is highly desirable:
- React.js, JavaScript, TypeScript leveraging an API-driven microservices architecture backend on a containerized platform
- Red Hat OpenShift, RESTful APIs and event-driven architectures, Elasticsearch
- Modern automation, testing, deployment, and release pipelines, Enterprise-grade platform monitoring, logging, alerting, and performance management
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Education:UNAVAILABLEEmployment Type: FULL_TIMEWhat First Citizens Bank employees say
Pay
Benefits
Hours and flexibility
Workplace
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