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Remote Tech Support Jobs in Puerto Rico (NOW HIRING)

Danaher

Field Application Specialist

Caguas, PR · On-site +1

  • Medical

  • Life

  • PTO

... fully remote role . In this role, you will have the opportunity to: - Providing technical and ... You will support both, the sales team and customers in pre-sales and post-sales activities ...

ICF

Project Manager - (Puerto Rico)

San Juan, PR · On-site +1

  • Medical

  • Retirement

  • PTO

... open to supporting 100% remote work anywhere within the U.S. We will not provide relocation to ... Working at ICF ICF is a global advisory and technology services provider, but we're not your ...

AbbVie

Senior Business Systems Analyst

PR · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provides direct support to an assigned area. Applies relevant principles to support projects and ... VPN remote access and network security technologies in a multinational global corporation.

Deloitte

Epic Denials Management Operator

San Juan, PR · Remote

$17.75 - $23.50/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... Bachelor's degree in information technology, business, healthcare, or a related field; or ...

Red Ventures

Senior Software Engineer | Education | RVPR

San Juan, PR · On-site +1

$120K - $158K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Build backend APIs and data flows to support rich UI functionality and performance. * Own systems ... technology - including Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV ...

OncoHealth

Case Review Specialist - PR

Guaynabo, PR · On-site +1

... technology enabled services. Supporting more than 14 million people in the US and Puerto Rico ... Remote/hybrid experience preferred * A minimum of 2-4 years' administrative experience and/or ...

OncoHealth

Case Review Representative

Guaynabo, PR · On-site +1

$13 - $15/hr

... technology enabled services. Supporting more than 14 million people in the US and Puerto Rico ... Remote/hybrid work experience preferred * A minimum of 2 years of healthcare related administrative ...

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Showing results 21-40

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Remote Tech Support information

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What job categories do people searching Remote Tech Support jobs in Puerto Rico look for?

The top searched job categories for Remote Tech Support jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Remote Tech Support jobs?

Cities in Puerto Rico with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Puerto Rico as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Lead Substation Physical Engineer - Remote (Puerto Rico)

ICF

Mayaguez, PR • On-site, Remote

$102K - $134K/yr

Full-time

Posted 26 days ago

Job description

Title: Lead Substation PhysicalEngineer

This position is fully remote and can be performed from your home office in Puerto Rico.

Ready to make a difference?
ICF is seeking an experienced Substation Physical Engineer to lead the design and execution of high-voltage substation projects (typically 69kV to 500kV) with the goal of providing excellent quality work for our clients.

We are a relentlessly client-focused group who are re-imagining, re-designing, and re-engineering the way electric utilities tackle industry problems. We are seeking passionate and innovative people who are constantly looking for ways to provide better quality engineering services for our clients.

The Ideal Candidate

You are a highly motivated engineer who takes pride in the services you provide. You ensure the project is done right and all deadlines are met. You should be proactive, self-sufficient, and able to productively work out of your home without direct supervision.

This role requires a deep understanding of physical layout, bus design, equipment selection, grounding, and constructability. The ideal candidate will have extensive experience with utility clients, be self-motivated, and capable of mentoring junior staff.

**This position offers a clear growth path to becoming a Supervising Engineer, with increasing responsibility for project oversight, client engagement, and team leadership. **

What you will be doing:

  • Responsibilities include, but are not limited, leading and overseeing the design and preparation of substation physical design drawings and including:

    • Substation One Line and Three Line

    • Station General Arrangements & Sections

    • Electrical Details

    • Grounding Plan & Details

    • Conduit Plan & Details

    • Control Cubicle Layout, Sections, Cable Tray, Lighting, and Grounding

    • Low-Voltage AC Panels

    • Grounding Plan & Details

    • Lightning Protection

    • Illumination Plan & Details

  • Leading the design and preparation of engineering studies such as:

    • AC Load

    • Illumination

    • Grounding

    • Lightning Shielding

  • Develop Bill of Materials based on design criteria

  • Coordinate with protection & controls, civil/structural, and drafting disciplines to ensure quality deliverables

  • Support client meetings, technical discussions, and project planning efforts

  • Participate in site visits and constructability reviews

  • Interpret and incorporate vendor information into design deliverables

  • Apply client standards related to the work

  • Perform/ensure company's Quality Assurance/Quality Control (QA/QC) processes are being followed on all design packages

  • Ensure compliance with industry codes (e.g., IEEE, NESC, NEC) and utility standards

  • Continuous improvement of job-related engineering, technical and professional knowledge, skills, and performance

  • Mentor and guide junior engineers and designers

  • Demonstrate leadership potential to support transition into a Supervising Engineer

What we need you to have (minimum qualifications):

  • Bachelor's degree in Electrical Engineering (focus in power systems preferred)

  • 8+ years of experience in substation physical design for electric utilities

What we would like you to have (professional skills):

  • 12+ years of experience in substation physical design for electric utilities

  • Professional Engineer (PE) license or ability to obtain within 6 months

  • Proficiency in AutoCAD, MicroStation, or similar design tool

  • Familiarity with substation design standards and practices (IEEE, NESC, utility specs)

  • Excellent communication and interpersonal skills

  • Ability to manage multiple projects and mentor junior staff

  • Strong initiative and leadership qualities to support career advancement

  • Experience leading substation projects modelled in 3D using Autodesk Inventor

  • Familiarity with substation grounding studies and CDEGS

  • Familiarity with Agi32 illumination software

  • Advanced user of Microsoft products, specifically Word and Excel

To learn more about this team and how our grid engineering solutions help electric utilities balance cutting-edge technology with cost-efficiency and reliability> ICF Power Delivery Services

#GEA25

#POWERDELIVERY

#INDEED

#LI-CC1


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$107,959.00 - $183,531.00Puerto Rico Remote Office (PR99)

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