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Remote Bank Customer Service Jobs in Puerto Rico

Huntington

Auto Finance Market Manager 3

Florida, PR · On-site +1

... and customer service. * Makes decisions and acts in accordance with established policies and ... Cross sells other bank products. Basic Qualifications: * Bachelor's degree * 10+ years experience ...

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Remote Bank Customer Service information

What is a Remote Bank Customer Service job?

A Remote Bank Customer Service job involves assisting customers with their banking needs through phone, email, or live chat while working from home. Responsibilities include handling account inquiries, troubleshooting issues, processing transactions, and providing information about banking products and services. Strong communication, problem-solving skills, and knowledge of banking procedures are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Bank Customer Service position, and why are they important?

To excel as a Remote Bank Customer Service representative, you need a background in customer service, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with banking software, CRM systems, and secure communication tools is often required, with some employers preferring certification in financial services or related areas. Outstanding verbal communication, patience, and emotional intelligence are essential soft skills for building trust with customers remotely. These competencies enable representatives to resolve inquiries efficiently, ensure security, and maintain excellent client relationships in a digital environment.

What does a typical workday look like for someone in Remote Bank Customer Service?

A typical day as a Remote Bank Customer Service representative involves assisting customers via phone, email, or secure chat with account inquiries, troubleshooting issues like online banking access, and explaining financial products or services. You’ll often work from a dedicated home office, following structured shifts that may include evenings or weekends depending on the bank’s hours. Collaboration with other team members, supervisors, and technical support is common, especially when resolving complex client requests. The role offers opportunities to expand your financial knowledge, and many banks provide pathways for advancement into supervisory or specialized banking roles.

What are popular job titles related to Remote Bank Customer Service jobs in Puerto Rico? For Remote Bank Customer Service jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Remote Bank Customer Service jobs in Puerto Rico look for? The top searched job categories for Remote Bank Customer Service jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Remote Bank Customer Service jobs? Cities in Puerto Rico with the most Remote Bank Customer Service job openings:
Remote Bank Customer Service jobs near you

Associate, Remote Channels (Bilingual Customer Service Mortgage)

Oriental Bank

Bayamon, PR • On-site, Remote

$13 - $18/hr

Full-time

Posted 7 days ago

Job description

Job Description Summary
Are you passionate about customer service? Join our Team, we have several Associate, Retail Channels (Call Center) opportunities to serve our customers while providing a best-in-class customer experience and building loyalty. You may work from our Contact Center in Minillas (Bayamon).
The Associate, Retail Channels (Call Center), provides prompt, courteous, efficient, and best-in-class customer experience with precision and accuracy adhering to existing, operational, and security practices and procedures established.
Job Description

MAJOR DUTIES & RESPONSIBILITIES:

  • Delivers a unique customer experience utilizing effective questioning and active listening skills to anticipate and determine customer needs ensuring a high level of satisfaction in adherence to established policies and procedures.

  • Educate customers on digital channel solutions and self-service applications available for their accounts.

  • Receives and channels a variety of customer inquiries through our call center to provide service, support, and provide expert advice regarding our products including referring customers to other divisions.

  • Ensures and promotes that all transactions and inquiries are managed within our compliance and regulatory standards.

  • Promotes and provides information on the bank's products, services, and channels. Identifies cross-selling opportunities and refers the customer to the appropriate sales team member.

  • Receives, records, and channels claims, and inquiries from customers or potential customers and provides applicable guidance.

  • Documents calls and service inquiries in existing bank systems and applications.

  • Escalates and refers customer matters to next-level management or appropriate operational areas.

  • Consistently provides the customer with a high level of quality service.

  • Provides support and services to internal customers and colleagues as required.

  • Performs other duties as assigned.

EDUCATION AND EXPERIENCE:

  • Associate or Bachelor's degree in Business Administration or related field required.

  • One (1) year of customer service, call center, or sales experience required. Retail environment preferred. An equivalent combination of education and experience may be considered.

  • Excellent customer service, interpersonal, problem-solving, and documentation skills are required both verbal and written.

  • Requires good telephone etiquette, listening, and communication skills.

  • Understanding of banking or financial products and services preferred.

  • Detail oriented and able to manage multiple priorities required.

  • Computer proficiency is required. Knowledge of MS Office and other business applications required.

  • Bilingual (English and Spanish required).

  • Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs is required.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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