Mayaguez, PR · Remote
$16 - $21.75/hr
Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider ... Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 ...
Mayaguez, PR · Remote
$16 - $21.75/hr
Remote-NearShore Job Type: Full-time About Firstsource Firstsource Solutions is a leading provider ... Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 ...
Bayamon, PR · Remote
$14 - $18.25/hr
The Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service ... services that meet customers' needs, and makes appropriate referrals to other bank areas.
Bayamon, PR · Remote
$14 - $18.25/hr
The Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service ... services that meet customers' needs, and makes appropriate referrals to other bank areas.
Guaynabo, PR · Remote
$13.67/hr
Remote Bilingual Healthcare Customer Service Representative Must be fluent in English & Spanish As a member of the Healthcare Call Center team, you will help people every day by taking calls ...
Guaynabo, PR · Remote
$13.67/hr
Remote Bilingual Healthcare Customer Service Representative Must be fluent in English & Spanish As a member of the Healthcare Call Center team, you will help people every day by taking calls ...
Guaynabo, PR · On-site +1
$13.67/hr
Remote Bilingual Healthcare Customer Service Representative Must be fluent in English & Spanish As a member of the Healthcare Call Center team, you will help people every day by taking calls ...
Guaynabo, PR · On-site +1
$13.67/hr
Remote Bilingual Healthcare Customer Service Representative Must be fluent in English & Spanish As a member of the Healthcare Call Center team, you will help people every day by taking calls ...
Bayamon, PR · On-site +1
$14 - $18.25/hr
The Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service ... services that meet customers' needs, and makes appropriate referrals to other bank areas.
Bayamon, PR · On-site +1
$14 - $18.25/hr
The Associate, Remote Network (Virtual Teller) provides extraordinary, friendly and dynamic service ... services that meet customers' needs, and makes appropriate referrals to other bank areas.
Bayamon, PR · On-site +1
$13 - $18/hr
The Associate, Remote Network (Chat) direct support and communication to channels, support the ... Deliver proactive and dynamic customer service. Demonstrates a positive and helpful attitude toward ...
Bayamon, PR · On-site +1
$13 - $18/hr
The Associate, Remote Network (Chat) direct support and communication to channels, support the ... Deliver proactive and dynamic customer service. Demonstrates a positive and helpful attitude toward ...
Guaynabo, PR · On-site +1
$12.10/hr
Remote Fraud Call Center Representative - Puerto Rico As a Customer Service Representative II, you ... the banking or financial industry. Looking for more information? We're happy to help. Visit our ...
Guaynabo, PR · On-site +1
$12.10/hr
Remote Fraud Call Center Representative - Puerto Rico As a Customer Service Representative II, you ... the banking or financial industry. Looking for more information? We're happy to help. Visit our ...
Guaynabo, PR · Remote
$12.10/hr
Remote Fraud Call Center Representative - Puerto Rico As a Customer Service Representative II, you ... the banking or financial industry. Looking for more information? We're happy to help. Visit our ...
Guaynabo, PR · Remote
$12.10/hr
Remote Fraud Call Center Representative - Puerto Rico As a Customer Service Representative II, you ... the banking or financial industry. Looking for more information? We're happy to help. Visit our ...
Bayamon, PR · Remote
$15.25 - $17/hr
Managers outbound/inbound calls providing superior customer service. * May assist with job shadowing and other Remote Channels people needs. * Oversees and supports queues and call traffic including ...
New
Bayamon, PR · Remote
$15.25 - $17/hr
Managers outbound/inbound calls providing superior customer service. * May assist with job shadowing and other Remote Channels people needs. * Oversees and supports queues and call traffic including ...
New
Bayamon, PR · On-site +1
Promote the use of our digital channels for customer convenience. * Account Management: Process all types of deposit accounts, open new accounts, and cross-sell bank products and services. Implement ...
Bayamon, PR · On-site +1
Promote the use of our digital channels for customer convenience. * Account Management: Process all types of deposit accounts, open new accounts, and cross-sell bank products and services. Implement ...
Florida, PR · On-site +1
... and customer service. * Makes decisions and acts in accordance with established policies and ... Cross sells other bank products. Basic Qualifications: * Bachelor's degree * 10+ years experience ...
Florida, PR · On-site +1
... and customer service. * Makes decisions and acts in accordance with established policies and ... Cross sells other bank products. Basic Qualifications: * Bachelor's degree * 10+ years experience ...
Guaynabo, PR · Remote
$11/hr
Remote Customer Service Representative - Puerto Rico Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for ...
Guaynabo, PR · Remote
$11/hr
Remote Customer Service Representative - Puerto Rico Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for ...
Guaynabo, PR · On-site +1
$11/hr
Remote Customer Service Representative - Puerto Rico Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for ...
Guaynabo, PR · On-site +1
$11/hr
Remote Customer Service Representative - Puerto Rico Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for ...
The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing ... customer service to referring hospitals and organizations. * Maintains awareness of all active ...
The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing ... customer service to referring hospitals and organizations. * Maintains awareness of all active ...
Guaynabo, PR · On-site +1
The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing ... Excellent verbal and written communication and customer service skills. * Ability to work within a ...
Guaynabo, PR · On-site +1
The Remote Administrator-on-Call (Remote AOC) supports recovery services staff by overseeing ... Excellent verbal and written communication and customer service skills. * Ability to work within a ...
PR · Remote
$12/hr
Exceptional written and verbal communication skills Proven track record in customer service and delivering outstanding customer care Keen attention to detail with strong problem-solving skills ...
Quick apply
PR · Remote
$12/hr
Exceptional written and verbal communication skills Proven track record in customer service and delivering outstanding customer care Keen attention to detail with strong problem-solving skills ...
What We Are Looking For While previous customer service experience is a bonus, it is not required ... Remote Technical Requirements To be considered for this role, you must have a dedicated ...
What We Are Looking For While previous customer service experience is a bonus, it is not required ... Remote Technical Requirements To be considered for this role, you must have a dedicated ...
$11/hr
Employee assistance program Experience: * customer service: 1 year (Preferred) Language: * English (Required) Location: * Puerto Rico (Required) Work Location: Remote
$11/hr
Employee assistance program Experience: * customer service: 1 year (Preferred) Language: * English (Required) Location: * Puerto Rico (Required) Work Location: Remote
$11/hr
Paid time off Experience: * customer service: 1 year (Preferred) Language: * English (Required) Location: * Puerto Rico (Required) Work Location: Remote
$11/hr
Paid time off Experience: * customer service: 1 year (Preferred) Language: * English (Required) Location: * Puerto Rico (Required) Work Location: Remote
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Provide strategic operational insights and recommendations that reduce risk, improve customer ...
Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required ... Provide strategic operational insights and recommendations that reduce risk, improve customer ...
A Remote Bank Customer Service job involves assisting customers with their banking needs through phone, email, or live chat while working from home. Responsibilities include handling account inquiries, troubleshooting issues, processing transactions, and providing information about banking products and services. Strong communication, problem-solving skills, and knowledge of banking procedures are essential for success in this role.
A typical day as a Remote Bank Customer Service representative involves assisting customers via phone, email, or secure chat with account inquiries, troubleshooting issues like online banking access, and explaining financial products or services. You’ll often work from a dedicated home office, following structured shifts that may include evenings or weekends depending on the bank’s hours. Collaboration with other team members, supervisors, and technical support is common, especially when resolving complex client requests. The role offers opportunities to expand your financial knowledge, and many banks provide pathways for advancement into supervisory or specialized banking roles.
To excel as a Remote Bank Customer Service representative, you need a background in customer service, strong problem-solving abilities, and a high school diploma or equivalent. Familiarity with banking software, CRM systems, and secure communication tools is often required, with some employers preferring certification in financial services or related areas. Outstanding verbal communication, patience, and emotional intelligence are essential soft skills for building trust with customers remotely. These competencies enable representatives to resolve inquiries efficiently, ensure security, and maintain excellent client relationships in a digital environment.
The top searched job categories for Remote Bank Customer Service jobs in Puerto Rico are:
Cities in Puerto Rico with the most Remote Bank Customer Service job openings:
$16 - $21.75/hr
Full-time
Posted 6 days ago
6.5
Based on 57 frontline employees who took The Breakroom Quiz
28th of 71 rated call and contact centers
Work Location: Remote-NearShore
Job Type: Full-time
About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Description:
Conduct outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
Follow safety guidelines outlined by Illness and Injury Prevention Program.
Specific qualifications for this medical role include:
High School diploma or GED
1 Year Call Center Exp
Six months healthcare claims experience.
Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distraction
Ability to multitask
Specific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change
Get the full story on Breakroom
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