Miami, FL · On-site +1
$16.77 - $21.29/hr
Operating a high-volume telephone switchboard (up to 150 calls daily) * Providing exceptional ... Remote Work: After training, you'll work from home (quiet, distraction-free environment required)
Miami, FL · On-site +1
$16.77 - $21.29/hr
Operating a high-volume telephone switchboard (up to 150 calls daily) * Providing exceptional ... Remote Work: After training, you'll work from home (quiet, distraction-free environment required)
Miami, FL · On-site +1
$16.77 - $21.29/hr
Operating a high-volume telephone switchboard (up to 150 calls daily) * Providing exceptional ... Remote Work: After training, you'll work from home (quiet, distraction-free environment required)
Miami, FL · On-site +1
$16.77 - $21.29/hr
Operating a high-volume telephone switchboard (up to 150 calls daily) * Providing exceptional ... Remote Work: After training, you'll work from home (quiet, distraction-free environment required)
Miami, FL · On-site +1
$16.77 - $21.29/hr
Operating a high-volume telephone switchboard (up to 150 calls daily) * Providing exceptional ... Remote Work: After training, you'll work from home (quiet, distraction-free environment required)
Miami, FL · On-site +1
$16.77 - $21.29/hr
Operating a high-volume telephone switchboard (up to 150 calls daily) * Providing exceptional ... Remote Work: After training, you'll work from home (quiet, distraction-free environment required)
$8.06 - $9.34
1% of jobs
$9.34 - $10.63
1% of jobs
$10.63 - $11.91
5% of jobs
$13.03 is the 25th percentile. Wages below this are outliers.
$11.91 - $13.20
20% of jobs
The median wage is $14.24 / hr.
$13.20 - $14.49
28% of jobs
$14.49 - $15.77
13% of jobs
$16.42 is the 75th percentile. Wages above this are outliers.
$15.77 - $17.06
14% of jobs
$17.06 - $18.35
10% of jobs
$18.35 - $19.63
4% of jobs
$19.63 - $20.92
2% of jobs
$20.92 - $22.21
2% of jobs
$8
$15
$22
A typical day for a Remote Switchboard Operator involves handling incoming calls, accurately routing them to the appropriate departments or individuals, and providing basic information or assistance when needed. You'll often manage multiple calls simultaneously, update call logs, and sometimes assist with scheduling or message delivery. Most of the work is performed independently using cloud-based telephony and communication systems, but you may also coordinate closely with other remote team members or on-site staff. The role requires staying organized and maintaining a high level of professionalism throughout each interaction. Over time, excellent performers may progress into supervisory or training roles within virtual communication or customer support teams.
A Remote Switchboard Operator manages incoming and outgoing calls for a company or organization from a remote location. They answer calls, transfer them to the appropriate department or person, take messages, and provide basic information to callers. This role often requires strong communication skills, familiarity with phone systems, and the ability to multitask efficiently. Many operators work from home using specialized software to handle call routing and management.
To thrive as a Remote Switchboard Operator, you need strong communication skills, attention to detail, and the ability to multitask, often supported by prior experience in customer service or call center environments. Familiarity with telephony systems, virtual PBX software, and call routing platforms is commonly required, with some employers preferring candidates knowledgeable in CRM tools. Excellent listening skills, professionalism, and the ability to remain calm under pressure are standout soft skills in this position. These competencies ensure efficient call management, positive interactions, and reliable support for clients and colleagues in a remote setting.
Miami, FL • On-site, Remote
$16.77 - $21.29/hr
Full-time
Posted 20 days ago
8.1
Based on 99 frontline employees who took The Breakroom Quiz
1st of 24 rated health and beauty retailers
This position demonstrates service excellence and positive interpersonal skills in dealing with others including patients of all ages, families, community members, and employees. Operates telephone switchboard to relay incoming, outgoing, and interoffice calls. Consistently delivers exceptional customer service to all callers and accurately connects them to where they need to go. Escalates consumer concerns across different communication channels. Communicates effectively with patients, co-workers, department Lead/Supervisor, and Manager. Ability to work from home requirements, must have a home office environment that is noise and distraction free and basic technical skills for setting up equipment and troubleshooting if needed.
What You'll Be Doing:
In this role, you'll be the first point of contact for patients, families, and the community-making a real impact every day by:
What to Expect:
Degrees:
Additional Qualifications:
Experience preferred, but not required, with Customer Relations Management (CRM) application (i.e.
Salesforce) and Electronic Medical Records (EMR) or scheduling system.
Minimum Required Experience: Less than 1 year
What We're Looking For:
Get the full story on Breakroom
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Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.
Health care and social assistance
10,000+ Employees
Miami, FL, US
