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Remote Support Jobs in Woonsocket, RI (NOW HIRING)

Confidential

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Tier 1 Technical Solutions & Support Specialist

Boston, MA · Remote

$55K - $70K/yr

Tier 1 Technical Solutions & Support Specialist Location ... Remote (US) | Hours: 9 AM - 6 PM EST, Monday - Friday This search is being conducted on a ...

New

Confidential

Be Seen First

Tier 1 Technical Solutions & Support Specialist

Boston, MA · Remote

$55K - $70K/yr

Tier 1 Technical Solutions & Support Specialist Location ... Remote (US) | Hours: 9 AM - 6 PM EST, Monday - Friday This search is being conducted on a ...

New

Earnix

IT Helpdesk Specialist

Boston, MA

Serve as the primary IT point of contact for the Boston office, providing both in-person and remote support Handle new hire onboarding, laptop allocation, setup, and getting employees up and running ...

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Remote Job Overview We are seeking experienced AI Consulting Domain Experts to contribute their ... Collaborate remotely with project teams to support continuous AI improvement. Required Skills

YO AI Labs

Dutch Bilingual Expert - Remote

Boston, MA · Remote

$30 - $65/hr

Remote Job Overview We are seeking Dutch Bilingual Experts to contribute to a global language and ... support language model improvement. No prior AI experience is required. Strong Dutch language ...

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Remote Job Overview We are seeking experienced AI Consulting Domain Experts to contribute their ... Collaborate remotely with project teams to support continuous AI improvement. Required Skills

YO AI Labs

AI Consulting Expert - Remote

Boston, MA · Remote

$100 - $200/hr

Remote Job Overview We are seeking experienced AI Consulting Domain Experts to contribute their ... Collaborate remotely with project teams to support continuous AI improvement. Required Skills

YO AI Labs

Dutch Bilingual Expert - Remote

Boston, MA · Remote

$30 - $65/hr

Remote Job Overview We are seeking Dutch Bilingual Experts to contribute to a global language and ... support language model improvement. No prior AI experience is required. Strong Dutch language ...

LinQ Global

Program Support

Boston, MA · Remote

$23/hr

Boston, MA 02108 Contract: 6 Months Employment Type: Part-Time, Remote Hours: 15-20 hours/week Core Hours: 10:00 AM-2:00 PM ET Pay Rate: $23/hour W2 Position Summary We are seeking a Program Support ...

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Remote Support information

See Woonsocket, RI salary details

$13

$24

$42

How much do remote support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote support in Woonsocket, RI is $24.96, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $27.16 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What are the most commonly searched types of Support jobs in Woonsocket, RI?

The most popular types of Support jobs in Woonsocket, RI are:

What are popular job titles related to Remote Support jobs in Woonsocket, RI?

For Remote Support jobs in Woonsocket, RI, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Woonsocket, RI look for?

The top searched job categories for Remote Support jobs in Woonsocket, RI are:

What cities near Woonsocket, RI are hiring for Remote Support jobs?

Cities near Woonsocket, RI with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Woonsocket, RI as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,916 per year, or $25 per hour.

Tier 1 Technical Solutions & Support Specialist

Confidential

Boston, MA • Remote

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Tier 1 Technical Solutions & Support Specialist


Location: Remote (US) | Hours: 9 AM – 6 PM EST, Monday – Friday


This search is being conducted on a confidential basis on behalf of our client, a media and entertainment technology company. Company details will be shared with candidates who advance in the process.

Salary Range: $55,000 – $70,000 annually, commensurate with experience


About the Role
Our Tier 1 Technical Support & Solutions Team is a fully remote, public-facing team of polished media workflow experts who work directly with media and entertainment customers to resolve their issues through email, chat, video call, and phone. Team members work closely with engineering to identify and resolve customer issues, and strive to provide an exceptional customer experience overall.

Reporting to the Technical Solutions & Services Manager, and working with the Engineering and Product teams, the Tier 1 Technical Solutions & Support Specialist helps deliver a best-in-class technical support experience to our customers by identifying and resolving support tickets across our media workflow software and hardware solutions. We are looking for candidates with a background in content production who are eager to apply their knowledge and experience to supporting our customers. Candidates must be able to work 9 AM – 6 PM EST, Monday – Friday.


Core Responsibilities
Provide technical support to customers through email, chat, and phone on browser-based and desktop applications, NLEs, servers, iOS applications, APIs, and third-party integrations; work alongside a cross-functional team to resolve customer issues within a timely manner; drive customer satisfaction through efficient and effective case communication & resolution; diagnose and replicate complex issues; meet all agent required metrics based on customer satisfaction scores and reply times; organizational management of assigned tickets; run onboarding meetings for new SaaS customers; gather all necessary customer information and set up tickets for complex issues that should be transferred to Tier 2; contribute by creating effective customer learning tools and documentation; advocate for feature requests that meet the customer's needs; assist with tickets for agents who are out of the office; work within a 24x7 support environment that requires a revolving on-call schedule after hours.


Required Qualifications
3+ years of experience in content production; knowledge of major NLEs, VFX applications, and post-production pipelines; knowledge and experience of media production workflows; strong organizational skills and ability to work on multiple tasks simultaneously; experience with case ticketing software; experience identifying and classifying software and hardware issues; experience using remote support software to view, control, or manage remote servers and computers; experience using VPNs; excellent verbal and written communication skills with the ability to quickly comprehend and communicate complex concepts; strong face-to-face communication skills with video conferencing software (Zoom or similar); active interest in the business of media, entertainment, and advertising; ability to participate in on-call rotations to provide after-hours support overnight and on weekends; must be able to work 9 AM – 6 PM EST, Monday – Friday.