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Remote Support Jobs in Virginia Beach, VA (NOW HIRING)

HB Travels

Remote Support Specialist

Virginia Beach, VA · Remote

We#39;re looking for a proactive and customer-focused Remote Support Specialist to join our growing team. If you enjoy helping people, solving problems, and providing outstanding customer service, we ...

HB Travels

Remote Support Specialist

Virginia Beach, VA · Remote

$35K - $70K/yr

We're looking for a proactive and customer-focused Remote Support Specialist to join our growing team. If you enjoy helping people, solving problems, and providing outstanding customer service, we'd ...

National Vision

Remote Optometrist

Virginia Beach, VA · Remote

Company Description 100% Remote | Support In-Office Patients Virtually Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to ...

New

National Vision

Remote Optometrist

Virginia Beach, VA · On-site +1

$500/day

Company Description 100% Remote / Support In-Office Patients Virtually Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to ...

National Vision

Remote Optometrist

Virginia Beach, VA · Remote

Company Description 100% Remote | Support In-Office Patients Virtually Step confidently into the future of optometry. Our fully virtual model lets you provide high-quality, human-centered care to ...

New

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All JobsSupport JobsRemote Support JobsRemote Support Jobs in Virginia Beach, VA

Remote Support information

See Virginia Beach, VA salary details

$12

$23

$39

How much do remote support jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote support in Virginia Beach, VA is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $25.10 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What are the most commonly searched types of Support jobs in Virginia Beach, VA?

The most popular types of Support jobs in Virginia Beach, VA are:

What are popular job titles related to Remote Support jobs in Virginia Beach, VA?

For Remote Support jobs in Virginia Beach, VA, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Virginia Beach, VA look for?

The top searched job categories for Remote Support jobs in Virginia Beach, VA are:

What cities near Virginia Beach, VA are hiring for Remote Support jobs?

Cities near Virginia Beach, VA with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Virginia Beach, VA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $51,417 per year, or $24.7 per hour.

Remote Support Specialist

Virginia Beach, VA • Remote

HB Travels
1 - 10 employees
Learn more about HB Travelsexternal

Full-time

Re-posted 6 days ago

Job description

We#39;re looking for a proactive and customer-focused Remote Support Specialist to join our growing team. If you enjoy helping people, solving problems, and providing outstanding customer service, we#39;d love to hear from you.

In this role, you#39;ll assist customers by answering questions, providing support, and ensuring a positive experience throughout their journey. You#39;ll work with clients in the travel and hospitality industry while helping deliver exceptional service in a fully remote environment.

What You#39;ll Do

  • Respond to customer inquiries via phone, email, and online communication platforms
  • Provide timely, professional, and accurate customer support
  • Assist customers with service requests and travel-related questions
  • Research information and provide appropriate solutions
  • Maintain accurate customer records and documentation
  • Follow up with customers to ensure their needs have been met
  • Collaborate with team members to deliver a high-quality customer experience
  • Follow company policies and service standards

What We#39;re Looking For

  • Excellent verbal and written communication skills
  • Strong customer service and problem-solving abilities
  • Ability to work independently and manage priorities in a remote setting
  • Comfortable using computers, web-based applications, and communication tools
  • Highly organized with strong attention to detail
  • Positive attitude and willingness to learn
  • Previous experience in customer service, hospitality, retail, administrative support, or the travel industry is helpful but not required

Why Join Our Team?

  • 100% remote work opportunity
  • Flexible scheduling options
  • Comprehensive training provided
  • Supportive and collaborative team culture
  • Opportunities for professional development
  • Be part of a growing organization serving clients in the travel and hospitality industry

Apply Today

If you#39;re passionate about helping customers and want to build your skills in a remote, customer-focused role, we#39;d love to receive your application. Qualified candidates will be contacted regarding the next steps in the hiring process.

Apply