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Remote Support Jobs in Lees Summit, MO (NOW HIRING)

REsimplifi, Inc.

Be Seen First

Customer Support Specialist

Kansas City, MO · Remote

$50K - $70K/yr

Remote | Full-time | Phone-Based Customer Support Preferred hours: 10:00 a.m.-6:00 p.m. ET or 11:00 a.m.-7:00 p.m. ET Submit a resume with your salary expectations, and a non-traditional cover letter.

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All JobsSupport JobsRemote Support JobsRemote Support Jobs in Lees Summit, MO

Remote Support information

See Lees Summit, MO salary details

$14

$25

$43

How much do remote support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote support in Lees Summit, MO is $25.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $27.60 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

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Remote Support jobs near you

Certified Peer Support Supervisor (Remote) - Federal Reentry Program - Kansas City, MO

CLFC Healthcare and Communications

Kansas City, MO • On-site, Remote

$55 - $62/hr

Contractor

Posted 7 days ago

Job description

Certified Peer Support Supervisor - Fully Remote (Nationwide)
CLF Consultants LLC (CLFC Healthcare and Communications) seeks a certified peer support supervisor to lead and support a nationwide team of virtual certified peer support specialists serving a federal community reentry program supporting the U.S. Department of Justice, Federal Bureau of Prisons, Community Treatment Services. This is a fully remote, non-clinical peer supervision role. All services are delivered virtually by telephone and secure video.
Why this opportunity stands out: Fully remote nationwide; flexible, self-set schedule; federal reentry mission; agency secure delivery platform; non-clinical supervision; potential multi-year engagement.
Compensation: $55 to $62 per hour, Independent Contractor (1099).
Position Overview: You provide peer supervision, quality oversight, and day-to-day support to specialists delivering virtual, non-clinical peer support to individuals returning from federal custody. You mentor specialists, safeguard peer boundaries and service quality, support accurate and timely documentation, and serve as the escalation point for coverage and participant-need questions. This is a supervisory peer role, not a clinical role.
Key Responsibilities:
  • Provide peer supervision and ongoing support to a team of certified peer support specialists delivering virtual services.
  • Monitor service quality, peer boundaries, and adherence to program standards; coach specialists and support their growth.
  • Support accurate, timely documentation and reporting across the team through the program's secure system.
  • Serve as the escalation point for coverage, scheduling, and participant-need questions, and coordinate reassignments when a better peer match is needed.
  • Help onboard and orient new specialists and support a consistent, participant-centered approach.
  • Coordinate with CLFC program management on staffing coverage, performance, and continuous improvement.

Required Qualifications:
  • Current certification as a peer support specialist, plus certification or formal qualification as a peer support supervisor, or an equivalent recognized supervisory credential (documentation required).
  • Documented supervised peer support experience, such as the supervised-hours threshold required for peer supervisor certification.
  • Lived experience of recovery from a mental health condition, a substance use disorder, or both, and/or lived experience with the justice system.
  • Experience supervising, mentoring, or leading peer specialists or a comparable team; strong organizational and communication skills.

Strongly Preferred: Supervisory experience in a reentry, correctional, or community-based peer support setting; familiarity with quality assurance and coverage planning; bilingual ability.
Engagement details: As an independent contractor, you supply your own reliable internet, private confidential workspace, and video-capable device. The DOJ/BOP contract requires use of the agency-approved secure delivery platform; a brief contract orientation covers federal scope and documentation standards.
Reference: 01CLFCJ002. CLFC is an Equal Opportunity Employer.

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